Both my dog and bearded dragon passed away and I wanted them to be seen here not at no hospital or…read moreanywhere else and they got back to me pretty quick. They are very empathetic, polite, and understanding and worked with my schedule, and I was most appreciated. The staff was friendly and I'm so glad I came here

Kind, honest people. I over estimated the weight of our dear big boy. They let me know after they…read morehad provided service and refunded the difference. They also returned my call very quickly when I first called to make arrangements. You can trust them for compassionate, professional service.

Everyone working there was so sweet, acknowledged my dog which was so nice. We had so many…read morequestions for what was happening with her and they were so patient and answered everything perfectly. When the doctor came in and told us what was going on the nurse came in after to explain again just to make sure we understood, that was awesome. It was very clean inside, couldn't even tell animals have been. When they took her back to blood work I heard them talking to her, love they took the extra step on caring.

I was referred for this pet hospital because others were booked out. I got an appointment booked…read moreand in 1 hours I was able to get my dog seen. The facility is quite clean and tidy. There was no strong animal smell which can be the case for some pet clinics. They have a nice clean restrooms for guest and the rooms for your pets to get checked is nice. Service: the front desk gal Nancy was very friendly and prompt. She got me taken care of right away. Catalina helped us get in the room and asked some critical questions for the doc. The vet doc was thorough and was empathetic to me. He understood how I felt and was offered a realistic prognosis about my dog. He sympathized that I was having a hard time hearing the news and offered care plans for my dog. There are different plans he can come up with if your budget does not allow. He can definitely work you with. I felt very comfortable with the staff and I felt like they cared about my feelings and what is happening to my dog.

While we were out of town, our precious fur family member, Kirby, faced a life-threatening…read moreemergency that required immediate surgery before we could get back to him. We placed our complete trust in Dr. Peterson and her incredible team, and they did not disappoint. They saved our Kirby, and we will be forever grateful. Throughout the entire experience, they showed compassion, transparency, professionalism, and genuine concern--not only for Kirby but for our family as well. They kept us informed every step of the way, giving us peace of mind during one of the most stressful moments we've experienced. Thank you, Dr. Peterson and your amazing team, for giving our sweet boy a second chance. Your kindness and dedication will never be forgotten.

This was quite possibly the worst, most disappointing experience I have ever had. We took our long…read morehaired dachshund in because she was consistently pooping blood. We were told there would be a wait, which was expected as it is a first priority based place. What was not expected was to be told either pay $165 to wait for hours in a room and then pay an additional $2000 for bloodwork, X-rays, etc. or to just pay the $2000 up front to "skip the line". No vet looked at her, there was no exam, there was not even an idea of what could be causing this or what they would be testing for. After discussing with my husband, we thought we would try to keep her comfortable at home until our vet opened in the morning. We were home for an hour and then our dog began throwing up blood as well as pooping it. I decided to take her back because I was so worried she was getting dehydrated. Her gums were looking pale at this point and the diarrhea and vomit was constant. I took her back in and paid the $165 for the room. They knew why I was there because I had already come in. They had me wait two hours before anyone came in. At this point, my dog had been having bloody diarrhea and bloody vomit for 8 hours NONSTOP. I had to go to the receptionist and ask for dog pads because my dog was getting blood all over myself and all over their floors. I also went to the receptionist after two hours had past and asked if anyone was coming to see my dog. She seemed surprised no one had yet. She went to the back room to ask and that's when I got really upset. Their walls are thin and I heard every word and someone back there had the audacity to say, "Well if she hadn't left we would have seen her already!" This made me extremely upset. I was already heartbroken that I could do nothing for my dog and feeling helpless and sobbing and to hear that was like a slap in the face. So when the vet tech came into the room I was really upset after he told me that two hours later all they would do is the $2000 blood work. I asked if they could get her fluids, anti nausea, ANYTHING TO MAKE HER COMFORTABLE while we were waiting. He refused and repeated what I heard through the walls. That it was my fault I didn't stay earlier. I was even told that I would have to leave her overnight...the place closed at 7 am and it was already 3:30 am at this point. By the time they did all of this testing and got me results and a treatment plan, I could have taken her into her vet that opened at 7:00 am and that's exactly what I did. And that's when I made the decision that I would rather have my dog of 7 years die in my arms at home then give one cent to these people. I got ahold of her amazing vet and they got her in right away, knew immediately that she had HGE based on her symptoms and giving her a BASIC physical examination, and started treating her immediately. I paid $2,800 for EVERYTHING: bloodwork, xray, medications, treatment, hospitalization for three days, etc. When I was being asked to pay $2000 up front at this place with no ideas of what it could be and refusal to start anything that could possibly make her feel any better. My problem was not the wait. Or the order of priority. My problem is that they will not do anything to help your dog when it is clearly in distress and dying without intervention. Fluids are a BASIC essential to vomiting to help with dehydration. So is an anti nausea. Anything to stop the vomiting or diarrhea and then they could have ran every test in the world. On top of that, I was basically shamed into trying to make the best decision for the dog that I love and consider family. I'm so disturbed by this place and how they so clearly prey on vulnerable people in the Central Valley who have no where else to go in an emergency. I will never go here again and I hope you read the reviews on here and make the same decision.

If you can afford prices keep raising. The techs and doctors are respectful and caring to you and…read morethe animals. I never questioned that they were not ok. But I had a feeling everytime I went prices would go up and frequently they did. Im going somewhere thats the cost.

Annual wellness check-up and vaccine for my rabbits. This was my 3rd visit to this clinic and our…read moresecond visit with Dr. Lindsey Eby. I didn't catch the name of the RVT that assisted her but she also has a pet rabbit and she was really good at assisting Dr. Eby for the exams and clipping their nails. All the staff is always friendly and professional. I love their new system that can text and email you reminders about your appointments and they use Otto Vet app in which you can view any upcoming appointments, pet info like vaccines, prescriptions, set up appointments and much more. I appreciate how gentle Dr. Eby and the RVT were at managing to hold the rabbits to be examined and give them their vaccines.

While the circumstances were not good, the service was. She made sure to connect with us. She asked…read morequestions about our dog and made sure we knew this was not easy but given his condition we were doing the right thing. She explained the whole process that the medication would have on his body and gave us plenty of time with him. She also provided a paw print and offered a keychain with his hair in it, no extra charge. I will use her again when the time comes for my next dog if we are still in town. I have recommended her to other people and they appreciated her as well.

We cannot say enough wonderful things about Dr. Elise Martin and the care she provided for our…read moresweet Ellie during one of the hardest moments our family has had to face. Making the decision to say goodbye to a beloved pet is heartbreaking, but being able to do it at home, where Ellie felt safe, comfortable, and surrounded by the people who loved her most, was such a gift. Dr. Martin was incredibly compassionate, patient, gentle, and respectful throughout the entire process. She never made us feel rushed and gave us all the time we needed to love on Ellie, say our goodbyes, and simply be with her. Dr. Martin explained everything with such kindness and made sure Ellie's final moments were peaceful and filled with dignity. As painful as that day was, there was something incredibly comforting about knowing Ellie was able to pass quietly in her own home, surrounded by love rather than fear or unfamiliar surroundings. We will forever be grateful to Dr. Martin for the compassion she showed not only to Ellie, but to our entire family. You never forget the person who helps you through a goodbye like this, and we will always remember the kindness she gave us during Ellie's final moments. Thank you, Dr. Martin, for helping our girl leave this world so peacefully and with so much love.

I love this place it's expensive but you pay for what you get service is great, my vet is so nice…read moreand always pets my dog Henry. This place makes me feel save every time puts my worries at ease

We've been taking our cats here for over 10 years. We use them for regular veterinary care and…read morealso for boarding when needed. While this place isn't cheap--I suspect very few vets are what we'd call "affordable," I've always appreciated how loving all staff are towards any pet we've brought in--whether they were easy to handle or a bit spicy. I appreciate that price estimates are offered on a scale of "low" and "high" estimates-accounting for different contingencies that might change how much any treatment or procedure might cost. I also appreciate that they offer different forms of pet insurance. This is not something I've looked into, but I am considering it. I can't speak to the dog side of things, but I'm grateful to find a place that doesn't return traumatized cats to me. While they will take a pet back without you for a quick vaccination or procedure, they almost always allow you to be present with your pet if you prefer that. As for specific staff, there isn't anyone that we request or would recommend....because everyone that we've worked with has shown this same level of kindness and compassion. During our time with this location, we have lost a few of our fur babies, including one to an aggressive form of cancer. While this broke our hearts, as we consider pets to be family, I am grateful for the staff who made our pet comfortable and gave us the space and time to say goodbye and to be with our pet until they crossed the rainbow bridge. The only negative that I have for this vet is that they are not open on the weekends or evenings, which means that I need to take time off work in order to schedule an appointment for my pets. This has on occasion resulted in a delay in their routine care, especially when work is busy and I can't get away during normal business hours. I understand that keeping the office staffed and opened extended hours is a business decision and has costs that may not justify such a change, but it sure would make this clinic more accessible for their customers.

Our amazing little Allie died about 3 weeks ago after being with our family for 14 of her 15 years…read moreof life. She was the only pet my girls ever had and also the only pet my wife ever had, so she was extremely special to all of us. We asked her vet what we should do after she passed at home and they said that they could help us take care of the cremation, if that's what we wanted to do. They asked a few questions in terms of private cremation versus communal and we chose the private. We took Allie over to the vet office and handed her over without really knowing what to expect. A couple of weeks later we received a call that her remains were back and that we could pick them up. I was just so pleasantly surprised and how much care was taken and simply the packaging and presentation to us as a surviving family. The beautiful little cedar box with its little gold lock was perfect. The card to our family and Tlthe cremation certificate gave us peace of mind that Allie was treated with care and respect. I went online to see if I could find out more about Oak Hills Memorial Pet Cremation and was so pleased to see the reviews from others who had had similarly positive experiences. If you find yourself in the same situation my family did 3 weeks ago, be sure to ask your vet about cremation options and put Oak Hills at the top of that list of service providers. You'll be glad you did.

They've serviced all my pets the last 25 years, totally impressed, I'm happy they are here, I felt…read morecomfortable that my pet DeeBo would be in good hands.

They're so helpful and it's easy to bathe and clean your dog extremely inexpensive. The only thing…read moreI don't like is there's a lot of dog hair around which they could just take one of the dryers and and blow all the hair to one area and sweep it up..

I paid 115$ for a "diagnostic" just for the doctor to tell me shes dehydrated and will die soon. I…read moreasked many questions for what else can be done, medications, exams. All an extra 500$ just to even run tests. She couldnt even give me advice on what else I can give to my pup. Left with a list of vet references, and my dog in pain. 0/10

They took amazing care of my dog Rooster! Highly recommend them for their care & servicesread more

READ ALL 1 STAR REVIEWS: Save time by going here if your dog is special needs and has to wear a…read moremuzzle. DR did not introduce himself went straight to computer it startled my dog. You would think he would pop his head in say hey who he is amd hi to jasper. Nope they labeled him aggressive and were not gonna be friendly. I asked the dr politely to step out for a second so I can put the muzzle back on my dog. He never came back in. My dog was hurting himself with the muzzle waiting longer. It was strange and very uncomfortable and extremely stressful for myself and my dog. I don't think they had good bed side manners, it felt all so rushed. I need my dog to have some sense of safety and he didnt get that from this vet. No consideration for my dogs mental health or mine. He is my everything and to be treated like he is a monster is wrong I read a review on yelp, this lady was banned for a honest yelp review. That is called retaliation and does not look good on the business. I am proud to say my dog and I are banned too! I was not coming back again anyways. People are going through things that you dont see and speaking to a customer in a caring manner is important.

As others have mentioned, both the products and business practices have changed considerably since…read morethis was Eden Memorial. Customer service and personal touches provided by Eden Memorial were noticed and were appreciated - and still are 10+ years later. Now, under West Coast Pet Memorial, my calls were not returned, and I received no responses to emails or messages submitted through the website's contact form. Although other memorial options were reportedly available, no one responded when I tried to discuss upgrading before leaving my pet with the veterinarian. I also could not get an answer about whether I could bring my pet to the facility myself. The standard container now appears to be a one-size-fits-all bamboo box for pets up to approximately 40 pounds, identified with an impersonal computer-generated label and barcode. Both my small cat and my 16.3-pound dog were returned in the same-sized box. There is so much extra room inside that the bag of ashes slides from one side to the other. If you wish to open the box to scatter the ashes, you must use a screwdriver to remove a screw and slide the bottom panel open. The cremation of my 16.3-pound dog, including the standard box, cost $263.22. For comparison, the veterinarian who helped him pass charged $168 and was extraordinarily compassionate--taking time to examine him, watch videos showing what was happening at home, and discuss whether any other options remained before beginning the euthanasia process. When this business operated as Eden Memorial, the experience felt much more personal and caring. Calls and emails were answered, and my pets were returned in a way that made me feel they had been treated as beloved family members. Their ashes came in beautiful, size-appropriate wooden boxes with locks. Each included a key tucked inside a small envelope that said, "When you're ready," along with a handwritten identification label, a personal card, and a small heart-shaped, seed-embedded keepsake that could be planted. The boxes from about 10 years ago were size appropriate to the pet - a small cat was returned in a smaller box than my 14lb dog. The current standard box from West Coast Memorial felt far too impersonal for such a special dog, an is exactly the same as the box a smaller cat was returned in a few years ago. I ultimately ordered a replacement for my dog elsewhere for less than $50. It features an image of my dog etched from a photograph, along with his name, dates, and a short memorial quote--and it came out beautifully. If having a personalized urn or keepsake box is important to you, I recommend purchasing one separately. There are many thoughtful and reasonably priced options available through Etsy, Amazon, and other sellers.

When I said goodbye to my Frida the vet reassured me she would be in good hands with Eden while…read morethey handled the cremation process. Her remains were delivered promptly. Price goes by weight and also what 'extras' you'd like to memorialize your pet. Since I'm planning on spreading her ashes, I opted for the basic package. The beautiful wooden urn was a surprise. Thank you Eden.