My son attended Foundations Preschool on Blue Diamond Road for only one month. During this time, he became the target of multiple aggressive incidents perpetrated by the same individual. The last incident resulted in an injury to my son's head. Upon discussing the matter with the assistant director, Sarena, I was informed that the individual who attacked my son has a history of aggressive behavior towards his peers. Furthermore, I learned from the head director, Kerri, that this individual had additional targets and that other parents of the victims were "perturbed." Why the preschool has chosen not to remove/ unenroll this aggressive individual is unclear. Additionally, no incident reports were documented at any point until my request for them to be created. This lack of records seemed unusual, as it suggested that incidents were occurring without any formal acknowledgment or follow-up.
Both Kerri and Sarena have indicated, on different occasions, that they would contact their corporate team or regional manager regarding the appropriate course of action for the aggressive individual and would provide me with a follow-up. However, several weeks have passed since the first incident, during which time there have been additional occurrences and I have not yet received any updates from the corporate team or regional manager, despite previous assurances of communication. Consequently, I messaged Kerri through the preschool's app requesting contact information for the corporate team or regional manager so that I could speak to them personally. A full day elapsed without a phone call or response from Kerri to my message about the contact information. I subsequently discovered that my message requesting the contact information had been deleted.
I attempted to contact the preschool by phone but was unable to reach anyone. This lack of response was concerning, as the preschool has caller ID and in the past when I've called they're pretty prompt and good about answering the phone but not on this day. An overwhelming feeling of unease washed over me. I sought the contact information for the regional manager online, but the listed phone number online was no good. Ultimately, I contacted another Foundations Preschool on the north side of town and I was able to obtain the necessary information for the regional manager without difficulty.
After connecting with the regional manager, she revealed that she was unaware of the aggressive individual at the Blue Diamond preschool. It became evident that the directors had not followed through on their commitment to report the incidents concerning my son. The regional manager assured me that she would conduct a thorough internal investigation and provide me with an update before the end of the business day. As promised, she reviewed video footages and confirmed that my son had been attacked multiple times without provocation by the aggressive individual. She then took the appropriate action to relocate this individual to a different classroom, away from my son.
The regional manager addressed my concerns with appropriate diligence and attentiveness; however, my apprehensions regarding the head director, Kerri, and the assistant director persisted. If those who are responsible for ensuring the safety of my child on a day-to-day basis are not trustworthy, it is in the best interest of my son to withdraw him from the preschool.
The former assistant director, Sarena, is no longer affiliated with this organization. However, to the best of my knowledge, the head director, Kerri, continues to be employed at Foundations Preschool on Blue Diamond Road. read more
