Our pictures were beautiful and the guys were fun to work with on the day of our wedding, but that is where the positive review stops.
There was an extreme lack of communication after our wedding in regards to when the pictures would be ready. We were married the first week of October and I was told there would a turnaround of about 6-8 weeks. Fine, no problem, we'll have them before Christmas so we can use them in presents.
As Christmas drew near, I began emailing Chris to make sure that we would have them. He said, yes, of course, they were almost done. Still didn't have them a week before Christmas so I made plans with Chris to meet up him a couple days before Christmas and pick them up. He stood me up not once, but twice. No phone call, no email, nothing both times and when my husband and I tried to contact him there was no response. I received an email the next day with some excuse about being "kidnapped" by his family for the holiday and unable to answer phone calls or send emails. Right, that's plausible. Wouldn't your family understand that you run a business and customer service is a huge part of that business? He promised to deliver them to our door on Christmas Eve, but unsurprisingly never showed up or answered his phone. Again, the "family kidnapping" excuse was used.
On December 26th, we began calling and emailing again. Nothing. Finally, on the 27th or 28th, my husband and I drove down to their studio to speak to Chris in person. My husband went in and caught him completely off guard full of excuses like "We just got back in the office an hour ago, you were calling the work phone and no one was checking the messages during Christmas, blah blah blah", even though we had been communicating through email during the previous week around the holiday. My husband stood there while Chris copied the photos on to a flash drive and promptly left. So clearly our pictures had been ready the entire time, but Chris for some reason could not get them to us even after setting up two appointments to do so.
They obviously need an office manager or something to keep them on track. The pictures turned out wonderful, but their customer service and follow-up is some of the worse I've ever experienced. I would never use them again or recommend them to anyone else. read more