I've been part of Carson Medical group for 5+ years and am finally done with this place. I've liked…read moremy doctors over the years but a lot of the office staff is completely unprofessional, rude and a little ghetto at times. So frustrating and not worth the time you have to spend on the phone dealing with some of these incompetent, under trained staff members. I'll be looking for a smaller office with better customer service.

theeeeeeee worse pediatric group I've ever felt with they take it upon themselves to cancel…read moreappointments because you owe a very small balance and really don't care about contacting you more than one time to make sure that it's paid beforehand even though it's on their end because we pay every time and then we get a bill because of something that was wrong with the insurance I would avoid it all cost. Also, when you call the front desk, they talk over you do not let your concerns or make a payment beforehand. avoid at all cost they truly don't care about your kids or the patients they deal with

Dr. B is the best. He did save my life, by catching a problem with my blood. When my husband fell…read moreoff a roof even though hubby was in Reno, Dr Bottenberg was with me the whole time. I have never had the care I have received with him. I will be moving out of state soon and giving up Dr. B is one of the hardest things I will be doing. His office staff is wonderful, with other doctors you call to ask a question, and you never get to who you need to speak to. Dr. B's staff always makes sure you are taken care of. Problems with insurance, or pharmacies they are always helpful and making sure it is all taken care of. If you are looking for a new doctor, I can not give a better rating.

Doctor Bottenberg has been my doctor for about 6 years, and he has been the best doctor I have had…read morein Carson/Reno. He is professional. personable, and cares about his patients. By limiting the number of patients he accepts, he is able to offer after hours EMERGENCY consultations. (I have NEVER had a doctor do this!) His staff is terrific. Dr. B is just great!

During this pandemic, Dr. Weed and staff are going out of their way to re-assure us that she has…read morethis for us. She and MDVIP send informational e-mails about the virus and the vaccines. And, if we still have questions, we can call. We happened to be in Wuhan China when the pandemic broke out and we had many concerns and questions on our return and as the pandemic surged. Dr. Weed and the CDC website have been our rocks in this mixed messaged quagmire. Carson City is so fortunate to have such excellent health care providers and Dr. Weed is among the best!

I was surprised to see that doctor we got such high ratings. I would not give her high ratings. She…read morewas totally unprofessional with my girlfriend when I went there. And she was actually it's not to my mom when she used to go there for a long time. Very cliquish group there

Dr. Sonderegger is an amazing Dr. He really goes out of his way to help you. He is kind and…read morepatient. I would recommend anyone use him.

From the owner: Family Practice.read more

I have been cared for by Dr. Elliott for 16 years now, since I was a teenager. He has also cared…read morefor my mom, my sister, my husband, and my daughter. He might as well be family after all these years of excellent care. I have moved out of state and come back to NV and he has always taken me back. He has even responded to my messages and calls when I was out of state and never let me run out of the daily medicine I need when other doctors threatened to. He is very thorough and knowledgeable with the care he provides to his patients. More than that, he displays compassion for his patients in a way that is rare to find with most doctors these days. Judy who has worked with him for so many years is also absolutely wonderful. They're an incredible team. His spouse is a NP in this office who I have also seen and who is also incredibly knowledgeable and kind. They are quick to respond to portal messages and address our concerns. I highly recommend him and his wife as providers for your primary care and will forever be grateful for all they've done for me and my family!!

Great! Smart! Caring! Dr. Elliott is a great doctor.read more

My name is John Giomi and I was the Carson City Public Guardian for 4 years and I have been a…read morePrivate Professional Guardian for almost 40 years. In 2010 I was named Guardian of a brother and sister that had been warehoused in a Skilled Nursing Facility, but should not have been there. I moved them to an Assisted Living Facility in Carson City and they forced me to choose a Doctor for them. I was given two choices and I picked well as I hired Dr. Robert Fliegler. Dr. Fliegler cared for them, but worked with me devising a plan to move the "Wards" home with 24 hour care. The quality of life and improvement of their cognitive abilities were dumb founding and a major credit must go to Dr. Fliegler in encouraging the move, training of staff, and making regular visits including coming to all parties so he could see how my "Wards" were really doing. The family, the staff, and especially me can't compliment Dr. Fliegler enough for his care. I then hired Dr. Fliegler to be my physician after a major medical issue. I still use Dr. Fliegler even though I live 500 miles from him as he is just a text or phone call away. Dr. Fliegler has seen me through so much and now I am the healthiest I have been in the last 25 years. I have been with Dr. Fliegler since 2010. After Dr. Fliegler helped me, I hired him to take care of my wife who had just gone through cancer surgery and had a stroke during the surgery. I said it at her memorial and I say it here, that Dr. Fliegler added years of quality life to her in spite of indecision by her two oncologist that would have allowed her to pass the first year. The incredible part of Dr. Fliegler is that the specialist look upon him as their equal, their resource, and he is always part of the conversation whether it be cancer, renal failure, heart issues, or whatever.

Dr. Fliegler has been my family Physician for a few years now. Keyword being " Family " I have…read morenever had a Doctor who takes care of his patients the way Dr. Fliegler does. You don't feel like just a number in a waiting room that's for sure. Each time I visit the Doctor I am greeted by his own family and/himself. Appointments are a breeze to make, without all the Corporate Medical Red Tape involved nowadays. When handling a medical emergency and/or diagnosis, Dr. Fliegler goes above and beyond to educate the patient along with their family so everyone understands what's happening. I once had an appointment, procedure, diagnosis and treatment plan all completed in less than 3 hours. Dr. Fliegler goes out of his way to get testing, scans and/or treatments done respectfully quick. I could never go back to waiting months to be seen and then feeling like a number on a board that doctors spend a few minutes on and then moving on to the next patient. Dr. Fliegler is my family physician and will be as long as possible. If you want a Doctor that listens, cares and has your best health and interests at heart, Dr. Fliegler is your Physician. Highly Recommend!!!!!

I'm really disappointed with this medical office. Some of the staff don't even try to help, and…read morethere's a clear lack of compassion for patients and their situations. Dr. Basa is always in and out so quickly that it doesn't feel like real care. They also charge for every little thing, which just adds to the frustration. All is about their office policy. It's nearly impossible to reach them, most of the time it goes straight to voicemail, and you're told to "leave a message." I don't recommend this office at all.

All my friends go to him and we all like him very much! I recently had to go to the emergency room…read moreon the weekend and first thing monday morning his office was calling to set me up for a follow up appt. When I arrived for my appt, Dr Basa had studied all my scans and test results and had a plan ready for me

All places in Reno Sparks were booked out for weeks on end for a routine yearly lab draw. Decided…read moreto check the app and Whala, availability the next morning, booked a 10:00am. Arrived at 9:53, signed in on the clipboard for lab service clipboard, name was called at 9:57, paperwork completed within 1 minute. Called back within 2 minutes and my lab draw took 2 minutes. I left at 10:03 am!! This place is clean, quiet and QUICK!! Book an appointment to save time :)

Front desk people are nice and understanding, everyone is extremely kind and empathetic. Loved my…read moreprovider and how thorough they were. Would recommend to anyone looking for quality care!

Most unprofessional office staff I've encountered in a long time. I understand when your scheduling…read moresystem goes down, you have no control. Courtesy would dictate you call your client and inform them of what is happening and that all appointments are canceled. This did not occur, in fact when I approached the desk, the clerk put her phone down and I noticed she was scrolling through Amazon. I gave her my name and she said the system was down. That was all the explanation she gave, when I asked if that meant appointments were canceled and if so why I wasn't given a text or phone call. Her statement was "I'll get around to it" I received a text at 1230, my appointment was at 0930. If there was a lower rating then 1 start, I would use that.

Well, the office staff is getting better... Afew months ago they were terrible!…read moreHad the same experience as Joe, stating that they had texted and called to cancel the appointment, but they had not.