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    Foster Custom Awnings

    4.5 (2 reviews)
    Closed 7:30 am - 3:30 pm

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    Premier South Roofing & Sheet Metal - New roof & door awning

    Premier South Roofing & Sheet Metal

    (16 reviews)

    Lower Ninth Ward

    These guys are an absolute JOKE…read more In 2022, we paid them over $10K to replace a roof on our double. A few months later, water was leaking into one of the bedrooms whenever it rained. It took several phone calls to get anyone out to look at it. Finally, Matt LeFaux came out and insisted that it couldn't be a roof issue, but that it had to be an HVAC issue. I called two HVAC companies, who said our HVAC was fine - but that the roof had a couple of concave areas. This, they said, was definitely the reason for the water leaking into the bedroom when it rained. When I called Matt and tried to tell him this, he continually interrupted me to tell me that the roof was "fine." Then he hung up on me and refused to answer any more of my calls. My husband called the owner of the company. They sent a crew out who determined that the roof WAS the reason for water coming into the downstairs bedroom when it rained. Apparently, there was some damage they had failed to address before putting on the underlay and the shingles. So they did the repairs but tried to charge us for removing the shingles and then replacing them in the damaged area. We refused to pay, since this should have all been done BEFORE they repaired any damage. But we did pay for the extra work that had to be done to address the original issue. Fast forward 3 years. We received a citation from the Historic Society for our roof. Apparently, Matt did not close out the permit he filed before the roof was done. That was because the permit was denied. All roofs in the Historic District are required to have ridge tiles on the roofs. If they're removed, they must be replaced. Matt didn't state on the permit request that Premiere South would do this - and that's why the permit was denied. Yet Matt went ahead with the roof replacement, anyway. We just got an estimate to replace these ridge tiles. It'll cost an additional $2820. I'm not sure if these ridge tiles are something that can be replaced after they're removed. But I have a feeling they can be. I also suspect that SOMEONE saw the opportunity to make a few bucks on the side by illegally removing these tiles and selling them, leaving US to be stuck with the cost of replacing them. I called the company and spoke with someone else. This other person insisted that our contract didn't say they'd file for the permit. I told him it DID, as I had a copy of the permit on my phone and was looking at it as we spoke. Yet he still denied it. Do not, I repeat, do NOT do business with this company!

    Great company - great job on my roof! Keep you informed thru the entire job! Great clean up!…read more Roof looks great

    Premier South Roofing & Sheet Metal

    Premier South Roofing & Sheet Metal

    (2 reviews)

    This is the absolute worst experience I have EVER had with a roofer--or with any type of contactor,…read morefor that matter. I hired Premier South in April 2022 to install a new roof on my double. My initial quote was for a little over $10k. There ended up being an additional $1k charge for damages they found after removing the shingles. A couple of months later, my tenant called to let me know the ceiling in the bedroom was leaking. This bedroom was probably an addition, and there was no plumbing above it, so I knew the issue had to be the roof. I called Matt LeFeaux of Premier South and asked him to go out and take a look. Matt was dismissive of my concerns, stating that it couldn't be the roof and was most likely an issue with the HVAC. I called an HVAC company. They came out and told me the HVAC was fine, and that the issue had to be the roof, as there were two areas in the roof that were concave (which definitely indicates a problem). I called Matt again. He sent someone out who "figured out what the problem was and fixed it," but Matt did not explain what that problem was or how it was fixed. During the next heavy rain, my tenant again reported water coming in through the bedroom ceiling. I called Matt again, who was again dismissive and suggested I call a different HVAC company. Hmm...the leaking is caused by the HVAC, but it only happens when it rains? So I called another HVAC guy. He charged me over $100 to ALSO tell me that the HVAC was fine, and that the roof still had two concave areas that obviously shouldn't be there. By this time, my poor tenant had buckets set up in the bedroom, and the ceiling was nearly ruined. I called Matt again to try and report what the second HVAC company had found. He interrupted me and started once again telling me how the roof was perfectly fine. When I asked him to stop interrupting me, he hung up and refused to answer any more of my calls. So my husband took over. After talking to HIM, Matt apologized for our trouble and promised to send people out to install tarps as soon as the rain stopped, and that they'd also come out and figure out what the problem was as soon as they could schedule it. They covered a small section of the roof with tarps, but it wasn't enough. During the next heavy rain, the ceiling began leaking again. I tried calling; Matt had apparently blocked my number, so my husband again had to be the one to deal with the issue. Which is absolutely RIDICULOUS. At my husband's request, Premier South did send out some guys who covered the ceiling with a larger tarp. Thank god; by this time, the bedroom ceiling looked ready to collapse. Eventually, they sent more workers out, who removed a section of shingles. Supposedly, they found fire damage in that area which they had initially missed. Those repairs, of course, should have been made BEFORE installing the Ice and Water underlay and shingles. They sent us an additional bill for $4000. This bill included the amount for the additional work that should have been done to begin with, PLUS the work involved in removing the shingles and Ice and Water underlay and replacing them the 2nd time. My husband called from his phone. When Matt answered, I explained that we had no problem paying for the additional work, but that the cost of the Ice and Water and shingles for the 2nd installation was THEIR responsibility, as it was THEIR fault for neglecting to do the job correctly at the outset. Matt told me that they would not cover the cost of these items, nor would they reimburse us for the ceiling repairs ($300) or the HVAC bill ($124). My husband requested an itemized bill for the repairs. The person he spoke with initially said that Premier South "doesn't do that." My husband explained that if that was the case, we wouldn't be paying them anything more. We got our itemized bill. From the $4000 charged we subtracted: (1) the charge for additional shingles and the work time for re-installing them; (2) the additional amount for reinstalling the Ice and Water underlay; and (3) the costs of the ceiling repair and HVAC visit. We then sent them the revised amount. They weren't happy about this and claimed that the Ice and Water underlay was "never a part of the original estimate." Not true; I sent them a copy of the original estimate, which clearly lists it. Then they backpedaled, claiming that they only charged us for a single roll, and that normally, it is only used in the "valleys" of the roof, but that for some reason, this damage that they repaired required additional Ice and Water. Yeah. Right. My advice: do not even THINK about doing business with this company if you're a woman. Even if you're a guy, be prepared for the possibility of shoddy workmanship that will require repairs soon after the work is supposedly finished. And be prepared for them to try and charge you extra for correcting the mistakes that THEY made.

    Would not recommend this company to anyone! We signed a contract with Premier South to replace our…read moreroof; they said they would deal with our insurance company directly and all we would have to pay out of pocket would be $1000, our deductible. The insurance company agreed to their price, however, they then added almost $6000 to the original price. we protested, saying they can't add to the contract we signed, and that they were just milking our insurance company for all they could get. They claimed it was for "hidden damage" that wasn't visible on first inspection. : that the flashing had been placed under the stucco & had to be replaced, requiring stucco to be torn out & replaced. eventually their rep wouldn't even answer or return my calls. When we got the final bill, it stated we owed an additional $429 out of pocket, even after our insurance had agreed to the additional charges. I argued that we should not have to pay that, as our original agreement was that we only pay our deductible. They then billed our insurance company AGAIN, for the third time. Long story short, they bilked our insurance company for $25,000 on a job that should've only cost about $16,000. (Several other houses on our street with similar sized roofs had them replaced for about $16,000!) Just be very careful because we aren't the only ones who have found that this company adds thousands of dollars AFTER you sign their contract. My advice: give them a hard pass!

    Foster Custom Awnings - awnings - Updated May 2026

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