This is a much needed facility for Mt Juliet. There are several types of specialized doctors as…read morewell as primary care. They have great staff checking you in and are very friendly and courteous. I love the PA I see. She is very thorough and listens to you. She knows her job and does it well. I do have one complaint about this place. You can't talk to a nurse right away if you need to. You have to leave your phone number and the automated message says it could take up to 48 hours to return your call. That is no way to do people who are sick. I would ask that their corporate rethink the automated call

Heritage Medical Associates had more than four months to discover and correct the mistake described…read morein this review. Yet, it was not identified until just over an hour before my scheduled appointment. Here are the details: On March 10, 2026, I contacted my primary care physician, Dr. Michael Mertens, requesting a referral to rheumatologist Dr. Megan Byram for severe arthritis in my neck and hands. Two days later, I received a confirmation letter from Heritage Medical Associates scheduling me as a new patient with Dr. Byram on July 14, 2026, and included the required paperwork to complete before my visit. To prepare for the appointment, I requested that Premier Radiology send all imaging of my neck and hands to Dr. Mertens so it would be available to Dr. Byram. I also called Dr. Byram's office and was told she was booked through August and that she was accepting only a limited number of new patients after reviewing referrals and medical records. Based on the appointment confirmation letter and the preparation I had completed, I believed everything was in order. Instead, at 7:18 a.m. on the morning of my 8:30 a.m. appointment--after waiting more than four months and as I was getting ready to leave my house--I received a voicemail informing me that my appointment had been canceled. When I returned the call, I was told that Dr. Mertens had sent the referral in error because I was already an established patient of Dr. Susan Harwell. I was also told that if I came to the office, Dr. Byram would not see me. I did not even remember having seen Dr. Harwell, and I was surprised to learn that I would not be allowed to see the rheumatologist I had specifically requested. Patients should have the opportunity to discuss a change in physicians rather than have that decision made for them. This entire situation could and should have been identified months earlier--not just over an hour before my scheduled appointment. Heritage Medical had more than four months to discover and correct this mistake, yet I was the one who lost my appointment and wasted my time. What makes this especially frustrating is that patients are expected to provide advance notice when canceling appointments or risk being charged a cancellation fee. Yet Heritage Medical Associates canceled my appointment with virtually no notice and accepted no responsibility for the inconvenience they caused. This experience demonstrated a level of disorganization and lack of respect for a patient's time that I found completely unacceptable. I will start looking for a new primary care physician and rheumatologist outside of Heritage Medical Associates.

Good morning Dr. Howard. Great news. Doctor Jones told me no more heart procedures took me off…read moreeliquis in lieu of one baby aspirin a day. Took your chart to show him. He was very impressed with my progress May 23-May 24. Told him he should go to. He said he's going to look at your podcasts. Just wanted to update you and thank you and your team for such crafted and excellent care.

Do NOT recommend this group. There was no treatment plan that outlined their "membership" I was…read moreautomatically enrolled in. High pressure at checkout and no explanation why I would be charged $200 a month just to be seen for my therapy. Just took my card and said I signed a cancellation agreement. Which should have been a red flag as they charge you to get anything other than a receipt to submit to insurance. So for one year I was auto enrolled at $200 a month (there are 3 levels) no disclosure which level I was before I read the cancellation policy. Now that I refuse to be seen, they are charging me for 3 more months after already charging me $1200 for bloodwork and just one office visit. Diabolically poor practice to not explain to their patients what the expectation is for the fees and services. Such a lack of integrity to practice this way.

Just want to say that although Dr obianyo it's not my personal Dr because he doesn't except my…read moreinsurance, he was both if my grandparents Dr for many years, be prepared to wait a little because he will run every test needed to find out what's wrong, he was always good to my family and akways listened to any issues they had, wish he took my insurance I would make him my Dr in a heartbeat

Dr. Potter was one of the most kind and helpful doctors I've ever had experience with. He took me…read morein when no one else would for my Graves' disease. I felt so hopeless but after I was done with the program I was stable when everyone else wanted to remove or radiate my thyroid or take a medication with horrible side effects. So grateful for him and his team! If you're feeling hopeless too, don't worry - there is healing that can happen

Dr. Potter and his team are the best when it comes to taking care of their clients. I had been sick…read morefor over 6 years when I found Dr. Potter. The other doctors just wanted to keep me on prescriptions drugs, Dr. Potter cared enough to actually fix me instead of just prolong my illness. When I had questions, they answered them very quickly, in fact, much quicker then all my other doctors. If you are sick, Dr. Potter is the man to see. He will fix you instead of just keeping you on drugs. I feel better now then I have in over 8 years. My only goal was to feel good enough to play with my grandson, Dr. Potter not only got me there, I am able to do things I haven't done in years and feel better then I ever have. Thank you Dr. Potter for being such a caring doctor and fixing me!

Dr Williams is very friendly and professional. His bedside manner is great and the staff are always…read moresuper friendly as well. I had a septoplasty for my deviated septum and have never breathed so well in my entire life.

Strange experience. I showed up for my first appointment 10 minutes early for my 2:30 appointment…read more I didn't have my insurance card but had all my insurance numbers. I gave them to the front desk person. She said repeatedly said I can't find you. I said It's okay I can fill out my paperwork (new patient) while I have a friend text me a picture of it. She replied. I don't have any paperwork for you to fill out. Really? She said without your card I can't give you any paperwork. Really? So you don't take cash?? Credit cards? I planned on staying whether I had my card or not. I had an EAR problem. She continued to just basically ignore me while I said - did you find it? Finally I walked outside. Had a friend text me a photo of the card with the EXACT same numbers / info I had already given her. Now it's 2:45 - there is no one else in the office. She says Okay I found you now when would you like to reschedule? It is the EXACT same time it would have been if I had sat down and filled out my paperwork. It was utterly ridiculous. This girl looked about 15 and appeared to have NO idea what she was doing. I had other things to worry about so I simply said - whatever is good for you? I rescheduled for the following week. Went back - same girl - OH SO pleasant this time. Immediately asked me to fill out the clipboard of paperwork that was there the week before. Then I am called in by a doctor that appears to be 20. Now I know new doctors might seem young but she just didn't seem to have any answers either. She explained how she would examine my ear and then send in her nurse. Doesn't the nurse normally come in and take info and then send in the doctor? It was just a STRANGE experience. I really felt like I was on a hidden camera show. This very young girl who did not appear experienced in ear problems talked a lot but followed up every comment with, but I can't be sure if that is what your problem might be. Then she says... I'm going to have the nurse come in and run a test on your ear. The nurse was the rude girl from the front desk. At this point I almost could not keep myself from laughing. It was the most ridiculous experience I have ever had. The doctor then returned with the test results and repeated there may be fluid OR this may just be your normal ear test results. As it showed a little bit off from being normal I guess. It was the most inconclusive bizarre appointment I have ever experienced. I hope there is not a large fee for this appointment or it will definitely be challenged. Left the parking lot in hysterics calling another doctor who may have a better understanding what is going on with my ear! I really felt like I was in a high school mock doctor's office.

Dr. Kurzynske is THE best primary care physician!…read more The office staff are professional and helpful. In urgent situations, they make every effort to assist. Dr. Kyrzynske's nurses are professional andcompassionate. I've never felt rushed as they gather information, review medications, or make notes for Dr. Kurzynske's review. But, it is Dr. Kurzynske who makes one feel like a real person with real value with real issues. He listens attentively, probes to ascertain issues, is not rebuffed by questions, and makes his patients feel like they've been heard and receiving the best medical attention and actions that a primary care physician could offer. He is knowledgeable and trusted to be current in that knowledge. He views patients as whole persons, physically, mentally, and emotionally. He sees the patient in context of their circumstances (i.e., impacted by needs resulting from work and family situations). His compassion is real and comforting. He is forthright in positive and helpful ways. His sense of humor is appreciated. Dr. Kurzynske is one in a billion!

I am not sure how Dr. Pak was given a license to practice medicine because he is that stupid. He…read morestands there with a pen and clipboard and stares at you like you're the first human body he's ever seen. He is the only doctor I've met who looks like he needs a referral himself. Come to think of it, none of them look healthy. I've seen more diagnostic confidence from the Magic 8-Ball in my kid's toy box. Worst bedside manner I've ever experienced. Has no medical knowledge or recommendations when asked. Women in the office are all overweight and rude except for one. Save yourself the headache and do not go here. If you practice health, you should at least attempt to appear healthy. Dr Pak knows nothing about health.

You can't trust this Heritage Medical by giving them money upfront as they will cancel your…read moreappointment and keep the money. That's just like stealing. If you can't trust them with 100.00 deposit ,do you really want to trust them with your healthcare. I gave them money up front and when they cancelled the procedure they kept my money. You think I'll let that go ?

1 Star…read more Watching my wife go through a miscarriage was already one of the most painful experiences our family has faced. What made it worse was witnessing the way she was spoken to during her care with Dr. Meadors. During an incredibly vulnerable and devastating moment, I heard my wife being yelled at by a physician and watched as she felt her concerns, emotions, and pregnancy loss were being dismissed. As her husband, I was shocked and outraged by the interaction. Other members of our family heard it as well and were equally disturbed. This was not simply my wife being emotional because of what she was experiencing. We witnessed the interaction ourselves. No woman going through the loss of a pregnancy should feel belittled, dismissed, or spoken to harshly by the medical professionals entrusted with caring for her. My wife deserved compassion, patience, professionalism, and dignity. Instead, she left the experience hurt and deeply disappointed, and as her husband, it was extremely upsetting to see her treated that way when she was already grieving. Our family will not forget this experience. Based on what I personally witnessed and how my wife was treated during such a vulnerable time, I cannot recommend this practice.

I went to Dr. Lagrone seeking a second opinion. His office is very large and nice and i really like…read morehim. He spent a long time answering all my questions and was really down to earth. However, I didn't find his office staff to be particularly friendly and I had major trouble trying to get them to fill a Rx. Had to call several times and when they finally did call in the Rx it was the wrong thing. Even though I really liked Dr. Lagrone I probably won't go back to him simply based on his office staff. I need to deal with people who are a little more quick and efficient and definitely friendlier.

I've been seeing Dr. LaGrone for several years now. I chose him over the Vanderbilt group. He is…read morevery compassionate and caring toward his patients. He spends ample time with me to answer questions, sometimes I have many. I have Lupus and have several related conditions which at times can be very serious. Under Dr. LaGrone's care I have done my best with this condition. I would highly recommend him.