Ist timer, walked in to a clean, bright and orderly office, before being professionally and warmly greeted by a jubilant front desk staff member, who in between helping me print out the appropriate ticket and section, assured me I would be out in less than ten minutes, and he was right!!! Ms. Monroe, and her associate, Mr. Ko, worked efficiently and effectively to answer my questions and review my documentation, turning what seemed like a complex issue into a simple form. They clearly knew how to navigate their systems, and constantly communicated with one another to ensure a seamless process. Best governmental experience in NYC ever - other agencies should take note. read more