Everything went well. It's a nice dealership. Everybody treats you very nice and they welcome you and prices are fair

Customer service on buying a car is the worst experience I've ever had very ignorant staff including the management. They don't take a penny off the price and don't give you anything near what you're trade is worth took mine to CarMax and got more than double what they offered and they messed up on my title work and I didn't get my tags and title for months and couldn't even drive my $70,000 vehicle for over a month because my temporary tags expired and they wouldn't renew them. Also I had to drive home it was late at night and they would only give me a half a tank of gas even though I just spent all that money there! I was inconvenienced to get my title work straightened out wasn't many hours and driving hours because I had to go to the main DMV to get it started out which they gave me a very hard time. Absolutely stay away! read more

The leadership / owner of this dealer is one that needs to be emulated by many businesses today. As a retired Army Veteran I have been around the world dealing with many businesses. While doing business sometimes there is miscommunication, and disagreement, as we experienced a few weeks ago if you saw my last review. Since then the issues were raised to the owner Mr. Manning, he personally took time from his busy schedule to ensure the issue was resolved immediately. He explained that he spoke with his team, and refreshed on the updated offers and business policies to ensure customers received top service (which he didn't have to). As we all know customer service is a something today's society lacks. He then personally met with my wife and I and ensured we were satisfied customers, not because of our review but he genuinely just cares for his clientele. Never in my 30 years of dealing with dealers have I received such professional and personal customer service. This dealer is truly a family owned dealer that welcomes new customers and works to make you feel like part of a family. If you are looking to get honest , professional service I highly recommend you go see Forester Lincoln in Chambersburg first. FORESTER LINCOLN you have made a customer for life thank you! read more

Excellent service! We were grateful for our salesman, Travis, who was incredibly helpful!

On 9/18/17 I bought a '99 Lincoln Town Car with about 152,000 mi for $3,400. Within a week I paid $111 for them to find that one of the pistons needed to be fixed which they didn't charge me for as its something they should've caught before selling it. The car ran fine until this past Aug when I researched that the LCM went bad and paid them another $111 to diagnose the same problem I found, as well as the sway bar needed to be fixed. They quoted $125 to repair that which was fine, but then wanted an outrageous $1,250 for the LCM. By all good sense and reason, who would spend that on a 19 yr old car I paid top dollar for a year ago?! The (L)ighting (C)ontrol (M)odule operates the rear night driving, license plate and front corner lights when either the parking and headlights turn on manually or automatically. Consequently I had no tail lights after dark creating a real safety issue. Online I found used parts but Newcomer's needed the part number to order the correct LCM. I called Forrester's Parts Dept who refused to give me the part number but wanted $924 for a new LCM. After a month of frustration, no tail lights after dark and having to rush home after work before dark, Gladys at Newcomer's finally was able to determine the right part to order that was neither nonrefundable to them or me. It seems Gladys also tried to get the part number from Forrester's, but again they refused her as well. Apparently they thought they hadn't made enough money off my car and should bleed still more from me on a 19 yr old vehicle. It wasn't right nor fair dealings by any measure. Coincidentally the staff from Forrester's who sold me the car called me on the one year anniversary of buying it while Newcomer's was trying to determine what the part number was for the LCM I needed, but I was at work and couldn't talk to him at the time. Ultimately the thoughtless and callous attitude about my safety and the time and hassle I was put through is what will stick in my mind more than anything else when considering whether or not I'd buy anything from them again, much less recommend Forrester's to anyone else after how I was treated at a time when I really needed their help. It left me feeling like my safety didn't matter, except only what more I could spend on them, otherwise I was on my own if it hadn't been for Newcomer's who went the extra mile to help me. In retrospect, oddly enough, businesses seem to sometimes overlook that customers will always remember how you made them feel more than anything else in doing business with them. That's a critical part of retaining customers and growing a business. Lesson learned. read more

Purchased a used Leer truck cap from Cody, who insisted it would fit my '13 F-150, which it does not. Bottom skirt of the door is not compatible with my truck's tailgate, and it is not an 'easy fix' that he assured me it would be after I had driven the 2.5 hours to pick the thing up. To top it off, the key for the T-locks that he taped to the inside of the rear door doesn't fit or work in the locks, so now I have to order a replacement from Leer. I guess I should have walked away were it not for the hassle of driving 5 hours to get the thing. Reaching back out via facebook marketplace where he listed the item after the fact to discuss the issues, he did not respond. Untrustworthy to say the least. Keeping the stereotype of 'shady used car salesman' alive. Good job Cody! read more

Very personalized service, and everyone there seems very friendly. Even though I live outside the normal 20 mile limit for pick up and delivery service, they have been very agreeable about picking my car up for service and keeping appointment times as to when they will arrive and when they will bring it back. Plus, they always do a nice job of washing my car before they bring it back. read more

Toby and his crew go the distance in helping with sales, service and all the little things in between. If issues arise, they smooth them out with quality customer service and get you on your way. Our families purchase of a 2006 Chrysler Pacifica was just what was needed when our Pontiac van was retired at 225,000 miles. The dealership helped us with financing, test drives and has been in contact since the sale to check up on how the vehicle is performing. Not many dealerships go the distance in customer service so it's nice to see that Forrester keeps the customer first. read more

As a loyal customer, it seems only natural that I'd leave a 5 Star review, but this review is for the dealership staff and their commitment to customer service! The entire dealership is truly loyal to their customers from the moment you walk into their showroom! They pay attention to the little things that may often go overlooked or unanswered and continually go above and beyond to make sure all questions are answered and concerns are addressed. The customer service experience alone is worth checking Forrester's out when considering your next vehicle purchase! read more

Forresters Lincoln will continue being more than 5 stars and a Class A Dealership! We started with a 2013 Lincoln MKX and this year we got 2017 Lincoln MKX. Not only do we Love the car, but their sales personal are not pushy, we get a car wash with service , and anytime you stop in with a question, someone will help you with an answer. Thanks Cory, Mike, all the service department for giving us the Red Carpet Treatment! read more

Buying a car from Forrester's was such an amazing experience. Joshua Myers was extremely knowledgeable and found us exactly what we were looking for. We love our new car and couldn't be happier!! read more