After researching online and considering reviews I selected Forney Embroidery. I called on Monday, August 10 learned their hours 9am to 6pm Monday to Friday, pricing to embroider a blanket, and turnaround time of 2-3 business days. I dropped my item off around 9:45 on Tuesday, August 11 and was asked when I'd like to pick it up and was told I would be called once it finished. I reconfirm their hours and expressed it would be after 5pm for me on Friday, August 14, I received no follow-up on Friday, I sent an inquiry on the NTX website. I called and left a voicemail on Saturday morning requesting a status update. Awaited contact on Monday and neither communication was addressed or responded to. I phoned today, Tuesday 8/18 explain my need and I was informed my blanket was ready, I inquire about the invoice amount and I expressed I would be in to pick it up today. There was no acknowledgement or apology extended for their delay or lack of follow-up. I arrive today at 5:47pm and the building, door, and gate are locked, parking lot empty...THEY ARE CLOSED. I can't express enough my disgust at this point. I'm a part of a large organization and was seeking a reputable small business that we could establish a business relationship with from shirts, hats, signs and other promotional items we may need in the future for our local chapter and state level suffice to say this was an epic FAIL. My initial item was a blanket for a member who is undergoing breast cancer treatment, my timeline and purpose were expressed with each interaction and to do my due diligence only to receive this level of service is deplorable. Hopeful to pickup my item tomorrow to express ship to Houston for Friday receipt. Thanks alot, not so much! read more