I had a great say here. Stayed for two nights. It is not near the city center but I had a car. The…read morehotel is clean and the staff are very helpful and kind. I recommend if you don't mind being a bit away from the city center.

An absolute nightmare and dangerous experience for my Diabetic son. Upon arriving, I made it…read moreabundantly clear the my son's insulin had to be in a refrigerator and kept cool so a room with a refrigerator would be most important. Upon entering the room I noticed the small refrigerator was NOT functioning. I called room service and a clerk said she would turn it on. An hour later it was still not functioning and my son's medicine was beginning to become room temperature. I called the front office and they sent a repairman to fix the refrigerator. He said it should be cool in an hour. 2 hours later it was still not on. I called the front desk and we had to completely move to another room at the complete opposite end of the hotel to another room with a functioning refrigerator. At 3:00 in the morning I woke up from the heat in the room because the AC was not functioning and went to check the refrigerator and sure enough it was not working. I called the front desk and told them that neither the referee the AC was functioning and my son's medicine may have spoiled. He asked me to come down to have it stored in the hotel refrigerator at 3:00 am. I told him to come up and store it instead. He came up and could not fix the refrigerator nor turn down the temperature in the room, but instead offered to change room AGAIN, but at 3:00 in the morning. As I write this review both my son and I are sweating and unsure if his medicine will be safe to use in the morning. I am not sure what more needs to be said about this hotel that isn't already obvious from what has already been written above to explain what a nightmare this has been.

So comfortable, in such a great location, what more could you ask for?…read more The breakfast here is great. The gym is sort of awkward to get to, but they at least have one.

Unless you are a fan of trains, do not stay here. My room faced a train station and trains were…read morerunning by every ten minutes. No wonder they provide you with ear plugs in the bathroom. Staff was friendly but I was disappointed by the quality of the hotel. I must say that previous to my stay in this hotel, I had spent five nights in two different Paradores.

Location, location, location. What did we do before Google Maps? The reality was that we only had…read moreone full day and night in Bilbao, so location was the primary consideration for Jamie W. and me as we breezed through the Basque country as a side trip to our Barcelona-based vacation. I just knew we had to be within walking distance of the Guggenheim, our primary reason for visiting Bilbao, so it was a nice bonus to be close to Funicular de Artxanda as well for our requisite panoramic views (review: http://bit.ly/2l6b6YI). Now as part of the NH Collection, the hotel itself is modern and sleek like a West Elm catalog come to life. The rainbow-filtered windows represent its distinctive exterior touch against the more traditional buildings that surround it (photo: http://bit.ly/2C30lKy). Our double standard room was comfortable and quiet considering the hotel's bustling location next to the Nervion River, and at $115 per night, it was a relative bargain (photo: http://bit.ly/2B7SvRJ). We found the front desk helpful though a tad on the curt side when they got busy since there were quite a few high-maintenance guests in dire need of etiquette lessons. One unexpected upside was the bowl of sugar-coated gumdrop chew candies that mirrored the rainbow colors of the windows.

4 star hotel that deserves 4 stars on Yelp. Besides the fun coloring on the outside, the location…read moreis super central right across the Guggenheim on the shore of the Nervión. The beds are probably new, they are superb. Best bed I ever slept in. Room is decent, a bit small, but decent enough. Bathroom is worth the 4 stars, even though small defects are showing. There's only óne thing very troublesome and that is the temperature in the room. Outside it's winter cold. Inside the room they raise the temperature up to 25 degrees. That's sick. So I have the window wide open. The airco blows warm air so can't be used yet. But really that's the only thing. The staff is friendly. I can't understand one word they speak, because their spenglish is so bad and these Basques speak a whole different language! Even their Spanish sounds different. Make sure you have breakfast included in your price. I didn't and breakfast separately costs 21€. That's crazy of course for the scrambled eggs and some fruit that I eat. Overall: very good hotel. If you don't have breakfast included, please prepare to eat for €21 which is hugely overpriced for the bit of scrambled eggs and a few pieces of fruit that I use in the morning. They were willing to accommodate me by letting me have breakfast a la carte in the bar, but I never did that of course. Alone. The bar has a good menu btw. And sushi. From 20:30 PM on of course. Spanish style. The sishi is very good!

I stayed here just one night while in town to dine at Azurmendi. It's just a short 20 minute drive…read morefrom the Bilbao airport and even though I arrived around 10:30 am on a Saturday, they had my room ready for me and allowed me to check-in early, which was a huge win. I read some reviews that described this hotel as having a conference aesthetic and it's certainly not a boutique design, but it really is a very beautiful and clean hotel, right across from the Guggenheim with outstanding service and a great bathroom. I had been traveling for awhile and started to feel a bit ill when I arrived, so I appreciated the black out curtains, incredible water pressure from the shower, and very comfortable bed so I could get a good nap in right when I arrived. Service was outstanding. The hotel arranged for a taxi to take me to Azurmendi, since it's a bit outside the city, and was so helpful anytime I needed something. I always appreciate turn down service and especially appreciated the pillow spray they left which was really lightly floral, not overpowering at all and really helped me sleep. The towel warmer was awesome and made me feel so cozy every time I got out of the shower. All around, this is a great hotel that I'd absolutely stay in again, perfect as a home base if you're in Bilbao, with an unbeatable location if you want to fit in the Guggenheim (literally right across the street!) Incredible service team and very clean, comfortable, and quiet rooms.

Our gracious host, artist grand hotel. A pleasant nights stay before the running of the bulls. Our…read morefirst night in Spain

We went for lunch and it was delicious! All of the food was good. The tomato tartar was really…read moregood. The bonito dish was outstanding. I'd definitely recommend this place.

A classic hotel that hasn't aged well. Stuffy, pretentious with basic and traditional amenities…read more Expensive restaurants, slow Wi-Fi, no convenience store, loud banging at 6am (called the front desk with no follow-up). Great location near the subway and central to downtown.

An elegant grande dame located on the central square across from a beautiful garden. We stayed for…read moreone night in mid April in a Superiorto kick off a visit to the Basque Country. Our room on the fifth floor (512) was delightfully large with a nice balcony overlooking the square. In April the 187€ was a steal for this quality and especially given the inclusion of breakfast (23€/pp value AND two free passes to Guggenheim museum-20€ value). Like most historical properties it would be a nice upgrade to have better access to power outlets, but other than that I thought the marble bathroom was a good size and we had more than enough room in which to spread out. The hotel itself is beautiful with rich red carpets on a sweeping grand staircase and an amazing stained glass domed courtyard just off the lobby. The Belle Époque stained glass and other touches add a refined elegance to your stay. The breakfast buffet was included in our room rate and was absolutely outstanding with so many classic basque foods plus anything else you could possibly want from fresh fruit and juice, many pastries and breads and omelette s cooked to order. An amazing feast and not to be missed. Highly recommended