Very rude for no reason, I feel horrible for all the poor animals who suffer Bc of how unprofessional and rude especially in the south division of cerritos. Seems like every station they have has garbage customer service! Please give up all the animals yall have to someone that actually wants to see them adopted read more

I am shocked at how disgusting and rude these people are when you are looking for a pet to adopt. They make you fill out a very detailed and specific application which is great to clear out the weirdos and puppy mills but they don't give a reason why your application was denied and tell you to go elsewhere. They must make $ off these dogs or they would actually do a little more research and inform people why they were denied. It's borderline discrimination and should put in their requirements what they don't want so people don't expect or hope for a puppy. read more

Thank you Jeannie for referring us over to El Toro Petsmart for our kittens!!! They are the sweetest and most cuddly boys. I also posted a review on their Yelp page too. Here is a photo of how cute they are!! read more

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On July 23th 2016 my daughter and I adopted Mason a 9 week old kitten from Judy at the Petsmart Lake Forest location. We were told he was in excellent health. Two days later the kitty had to be taken to the vet for diarrhea. The vet stated in addition to the diarrhea he was dehydrated and we spent $145.00 for the office visit, treatment, medications and his second set of vaccines. Before we took the kitty to the vet, I spoke with Judy about the kitty being sick and she told we the kitty is probably stressed from the home change and not to agree to a blood test- which we did not allow the vet to do. Several weeks later my daughter showed signs of a rash and we found out she had ringworm! She had to go to the doctor and receive medications. We then took the kitten back to the vet for ringworm testing and continued diarrhea. We spent another +$200.00 for required testing and medications for ringworm and Mason was required to be in isolation. (they confirmed a week later that he had ringworm) The kitty was not in contact with any other animals after leaving the rescue. Our sweet kitty continued to become more lethargic and Judy recommended we take him to Trinity Hospital for additional testing. This is when they discovered through blood tests that he had FIP (Feline Infectious Peritonitis) a fatal disease. He was given several strong antibiotics to try to save his life. Eight days later our 5 month old kitten died a terrible death. I was in contact with Judy throughout this process. I let her know know the kitten died of FIP and she told me another kitten at Forever Home died of FIP the same day! When I told her this disease is very contagious and no kitty/cat should be in a home after a FIP diagnosis for 3 to 6 months she stopped communicating with me. So I sent an email to Forever Home Cat Rescue regarding our concerns about the medical care of cats in their care. We haven't heard from them. This disease killed an amazing kitten and broke our hearts. We spent over $600 in vet bills for a kitty that was sick from the day we adopted him. We want to know what steps the rescue is taking to make sure the kittens/cats are healthy (for the animal's sake and for the sake of those who adopt them!) but because the rescue is run by volunteers no one seems to be able to address our concerns. read more

Gosh, I have no idea what I could have done wrong. I'm a US veteran who receives a monthly pension from the US army that supports me and can definitely support a pet. We have a home with no children at all and no other pets though I was willing to adopt another one if my future pet needed a companion. The home is single story house, no stairs. Father and mother live here and we had a small dog that lived with us for many many many years. Father and mother would have loved the pet as much as I would have and would have helped in pampering it with love. The dog would almost always never be left alone. We have a big back yard and were willing to give our future pet the best we could from good food to exercise to love. We have a preferred vet, and have experience working with puppies. I filled out such a long application. All the info I stated earlier, they asked in the application plus so much more. That's cool that they do ask those questions and vet a person but geez a few days later they told me that a "board of directors" decided that I should instead visit a high kill shelter as I'm not a good applicant for them. :( Yet they don't provide any info on why they made the decision that they made. I'm willing to change, take classes , and learn more if it would help me be a better owner but nope, this shelter just tossed my application aside. Sad. read more

I think this place is a scam so the crazy cat lady can avoid taxes. According to their very out of date IRS filings, they spend more on volunteer meals and pens then they do on food. I should have known something was wrong when the "application" was 20 page long and asked the same questions over and over again. Stay away and save your time and frustration. read more

I've never actually done a Yelp review before, but this place has frustrated me enough to actually download the app and take the time to write a quick review. Ugh. After a very long adoption application that took a long time to fill out, a few days later I was denied. It was "nothing personal" but it is. Then they send me information for city and county rescues. Haha. Yes I know those places also, thanks, I've been to them in the past. I was going to them to rescue a cat, I don't need information about other places who aren't as pompous. Sheesh. It's amazing that a place like this has the audacity to pass up a very loving home that takes care of its cats like they're family. We also go to the ends of the earth to give them the best veterinary care possible. In fact I've rescued many many cats over the years from all over Southern California. All of them very happy and living full wonderful lives. AND I know so many cat lovers who also rescue cats. After mentioning my experience with this place, many of my friends have also had similar experiences with them. Each of their reviews/comments about this place were equally as bad. This is just very disappointing and a shame. The entire experience has been disheartening and they come off as snooty and pompous. Maybe that's their goal? Who knows. I hope this helps people in the future. read more

They pass up good homes for the animals here. After filling out an application and following up in person. We were required to bring all our pets to the adoption. They refused to let us have the kitten due to one of our dogs not being neutered. They will withhold an animal from a promising home, unless your views are inline with them. Sad! read more

I'm not going to on at length about this place. I will just say save your time, money and heartache and go to your local shelter. There the staff and the kitty are excited for you to have a new family member. ANY organization that puts people through such a lengthy "not personal" process only to give away pets at a PET STORE should not be trusted or given the time of day. read more

I adopted a sweet, cute cat from them. However, I had a question and needed to talk with them. I left 4 voice mail messages and never got a call back. The messages were left over a month long period. Once you buy a cat from them, don't expect to be able to reach them if you have questions. The cat is fine, and I no longer need to talk to them. Would be a better business if they cared enough to pick up the phone after you adopt. read more

This is for forever home cat rescue south. I found them while looking for a maine coon kitten. It was a bit confusing on their website, but this place keeps their kittens with foster caretakers who bring them out to pet stores. You have to put in an application, which they SUPPOSEDLY review. Ok. We filled out their insanely lengthy application with hammy questions designed to gauge if you'll declaw or get rid of your cat at some point, and whether you've thought through vet services and things of the sort. They also essentially force you to consent to a house visit if you want to adopt one of their pets. They said the application process takes 3-4 days typically, but may be processed faster on the weekends. We filled out an application on August 7th, at which point we were asked if we had a particular cat in mind. We said we figured that we would meet the cats and see which we liked. We asked if any of the kittens we were interested in were at pet shops that weekend, and received a rudely phrased response that we'd need to be approved first (seriously if they're already at petsmart or something, why do I need to be approved before visiting the cats?). Possibly a misunderstanding, they might have thought we wanted to take one home that day. I clarified that we didn't expect that, but just wanted to meet them to know who to apply for, and received in response "Actually you still need to wait for an answer about your application before setting up a meet & greet." What the hell? Here we are, it's August 31st and I STILL haven't heard back. Not a word. Do they WANT to adopt cats out or not? They really need someone with a lot more tact and follow through manning their email. My experience with them was a 0/5. I'm glad they want to make sure potential owners know what they're getting into, but shame on them for the rest. read more

I tried to adopt a beautiful cat thru Tina who works for the adoption agency which is located inside Pets Smart in Rancho Santa Margarita. I was the first in the adoption application, however she gave away the cat without ever notifying me of the status. This is so unfair of Tina. I live in a beautiful 3000+ Sq ft home, this cat would have had a great life living here. When the cat was given away, I had to tell my boys what happened and to witness them crying because of Tina's unprofessionalism. If anyone comes across the same situation, do not hesitate to turn away before you become emotionally attached as we did. Don't be discouraged and please look into the Mission Viejo animal shelter. read more

We've adopted 3 beautiful kitties from this rescue. 3 years later, all are healthy and happy! Worked with Judy each time and she is amazing! If the process seems a bit complex it's because this rescue will not allow just anyone to adopt the kitties they rescued. I'm totally okay with that! read more

Forever home cat rescue is awesome!! Jeanie is the best...I would definitely adopt cat from this rescue group!!!!

Never heard back after I left two voicemails. Petco then told me that they only are available for adoption on weekends-I ended up going elsewhere to buy a kitten after they never even called me back...sad to say but they are hindering these poor kittens from being adopted. read more

Update #2. It took 3 weeks to finally hear back from someone. I had to get Pet Smart Management involved, who with their help, someone called. We had, of course, been denied. Their reasoning was they didn't believe we would keep the cat as an indoor cat even though we had insisted we would. (my husband was even going to build an outdoor screened in area protected from the elements, so our cat could get some sunshine, but be protected) It is also because we live in a high wildlife area and they were uncomfortable with that. Save yourself stress, upset and grief by not going through this rescue and go to the local animal shelters who need us to rescue them more. (they don't get the exposure, like these cats at Pet Smart). I will follow through with complaints to Pet Smart corporate and the Office of the Calif Attorney General to investigate this non profit. I suspect that donations (with Pet Smart exposure) is more important than a safe, loving home for these cats. The cats suffer and remain in their cages, and that breaks my heart. Love to you my sweet kitty, I hope your future home is as good as we could have given to you! read more

We got our kitty at this place and still keep in touch with Jeannie --the adoption coordinator more than a year later with photos and updates. She is amazing! She is truly dedicated to helping and saving animals and spends an enormous amount of time and energy to make sure the kitties get a good home. The only issue we had during the adoption is one of the kitties was sick with a parasite and it infected our other kitties when we brought him home but the rescue provided us with medication for free to treat all the kitties. It was a relatively hard to spot condition that only exhibits itself as diarrhea so in a rescue setting might be hard to identify. In any case, we didn't hold it against them. Jeannie has also in the past sent us coupons for pet products that we may like, which has been appreciated. We like to stop by just to say hello to her and see all the kitties that are up for adoption each week. All in all I do really feel that this rescue tries very hard to make good placements. I do wish though that their rules would change slightly when it has to do with meeting potential animals to adopt. I do remember feeling a bit annoyed about filling out a lengthy application before being able to meet any of the kitties at all but I'm sure there are reasons for this practice. It could prevent people from going through with wanting to adopt from here since the process is a bit complex. The kitty that we have adopted has been a joy to us and it's been really great to regularly see stories of other successful adoptions from other people who send photos on the rescue's Facebook page. read more

My Boyfriend and I adopted a beautiful and cute Orange Tabby Cat from here on 2/13/15! I saw him the week before when I was in there shopping and I just fell in love. I have owned Cat's for over 20 years. My boyfriend and I just moved into an apartment and wanted a cat since he loves my parents cats. I put in an application and got a call the next day from Jeannie to come in for an interview. My boyfriend and I went to the interview and got to be introduced to the cat. She loved my experience not just with cats but with other animals as well and that I have worked with adoptions with a different cat rescue through Petsmart a few years ago. I fostered some kittens and brought them there and they were adopted out. He was to be strictly an indoor only cat since all of my others have been indoor only! Our new kitty was playing with us and giving us little licks and sat in our laps. What was cute was when we opened up the carrier he went right in and lay down! He knew we were going to be his new forever cat parents! Jeannie helped us get what we needed and more! She sure is a wonderful person! read more