This office thought they were above accepting clients eligible for the CDCP. When they finally…read morerealized that they better get on board before they lost more clients, they decided it was time to accept these patients. Of course they managed to bungle the process to the point where I have now waited 3 months to have funds returned to my account. Think twice about using their services

I got 3 impacted wisdom teeth extracted from Dr. Mike Farhadian. I was scared and apprehensive of…read morethe difficult procedure but Dr. Mike made the whole process so easy. What I appreciate the most is the aftercare Dr. Mike provides to his patients. He is an amazing doctor and an amazing person who truly cares about his patients and wants them to get better soon. The whole team and the facility are awesome as well. Definitely the dentist for me and my family for a long time to come. So, if you are looking for a family dentist, your search ends here. Thank you Dr. Mike and Arvanitis & Associates!!!

This is a nice team of people who do good work..... they even take ODSP benefits, (which I'm on,…read moreadmittedly, for psychological issues)....... And I learned, woe befall anyone who shows their extenuating dysregulation or stress in front of these people. They can't cope. I was triggered into an episode one day going into their office, but sadly, for the safety of all persons concerned fell upon my training and apologized, I needed to depart quickly so I could work out the triggered issues outside, on my own, and then go home. It was about covering our shoes with blue disposable booties, in the wintertime, so their office didn't get sludgy. I stood still for a moment to breath. Because the day before I had been in the hospital with a relative, as I was all gowned up, gloved and wearing booties, and they took their last pill to say goodbye from COVID. My psychological pathology is tremendously affected mood shift and emotional dysregulation. I got as far as the mat inside the inner door, without booties on, and the office manager leapt from her desk to her doorway, escalating immediately to big cheese authoritarian, controlling, inexceptional, and condescending. Trigger. BIG Trigger and I don't think I'd be alone on that. I've had a very great deal of treatment for my challenges and there are all kinds of triggers. Blue Booties? Escalating authoritarian office managers? Nowadays, if I Trigger? I Freeze. Breathe deep 4 or 5x and leave. It's the right thing to do for me and others. It suppresses the immediate gut response to something very benign. Odd perhaps. But harmless. The exit saves anyone from seeing me, again rendering me harmless. The dentist lost the billing and yeah I feel bad, but it was far better that I left and spared them all seeing what I was going to experience. I've called back for another appointment, explained what happened, and the receptionist seemed very sympathetic. She spoke to a manager ( I guess the same one ) who instructed her to come back to the phone and tell me "we are booked for the foreseeable future, here, let me give you a number for another dentist". Truly the most transparent, bulls**t response ever. A capital letters, bold, italic and bold-faced lie. Clearly that manager is everything I said and more. I can't wait to tell my supports this story.

If I could I would give them ZERO stars! My mother in law was there last week Dec 13, 2017, they…read moretook multiple X-rays (and lots of money) told her she had no cavities and other than decreased bone density, she was ok. Fast forward to less than a week later, she's visiting us in Dallas, TX, she woke up in the middle of the night with severe toothache and swelling. Come today, Dec 19 the whole lower right jaw was swollen! I took her to our family dentist who took X-rays and showed us a HUGE abscess! She needs a root canal and crown! I asked specifically if a dentist could've missed it a week ago & was told due to the size and location, it was unlikely! In my opinion, this was nothing short of malpractice and I'd hate for anyone else to receive such sub-standard care! They owe my mother in law an apology and a refund at the very least. Anyone considering going here please think twice!

I thought I was brought in for a Recall which includes a check up and check up x rays. Went in…read moreand only got my teeth Scaled due to the fact they never told me the dentist wasn't in. Very bad provider to patient communication. Would not recommend!!!!!!

Friendly staff but nonsensical approach to ZOOM whitening. Teeth barely went up a shade as opposed…read moreto the upwards of 8 shades whiter that was advertised which is quite frankly a waste of $400. No follow up despite stating my dissatisfaction. Don't do it.

Definitely one of the best dental offices I have visited, like most, I am not a fan of visiting the…read moredentist. The staff is courteous and very professional. They put my mind at ease by explaining the procedure step by step. Afterwards they took to time to give me a follow up call to see how I was feeling and if I had questions about after care. Over all a great experience. Thank you!!!!!

I feel as though the dentist rushed my extraction and butchered my jaw. I was crying throughout the…read moreentire process, he did not stop to give me a break or ask what I needed to continue. He just applied more pressure to get the tooth removed. I did not feel like a patient or even a human being. I am traumatized from the experience - as a nurse myself, patients have the right to comfort, and compassion even during invasive treatments. I do not believe he followed the standard of care for my treatment and once he got my signature on the consent form felt liberated to butcher my mouth to finish the job asap... I intend to follow up with the practice board/ regulating body about this. Even with a consent form signed there is a standard level of care that needs to be adhered to and outcome/ injury level based on procedure needs to reasonable, which mine was not.

If you want and need, no problems or issues with appointment times and help. The office staff is…read moresuper great at doing that!

I recently had an extraction and bone grafting at waterloo smiles and I got the best dental care…read morepossible. I highly recommend Dr Javad and Waterloo smiles team

Went in during the pandemic for an exam and cleaning. Dr. Christine had explained to me different…read moresounds I might be hearing, with an equipment to capture aerosols. The dentist wears a face shield, proper mask and a hair cap (like surgeons). This clinic is quite organized with care for covid screening, all documents to complete were sent prior to the appointment and the appointment took 1hr on the dot. One door for entering, one door for exiting - good covid isolated entrances. I found this appointment had no frills, the clinic asked me if I had xray before or if it was at a different clinic, they even asked how old they were before running the xray. They also asked me if I wanted fluoride. They made observations from the mouth inspection and confirmed their observation with the xray. They hand the typical goodie bag with the free toothbrush, but wait! They have 3 gourmet gluten-free cookies! The goodie bag also includes a colouring page. I do like their sustainable paper bags, better than the tiny plastic bags other clinics give. A number of small clinics in Guelph ask patients to take off their shoes or wear booties over their shoes to minimize clean up associated to winter salt. This clinic DOES NOT ask you to take off your shoes, so keep your shoes on. Help a local small business that opened during this pandemic. :)