Update 4/19/22: Tried to have another appointment, but no dice. I scheduled the appointment for 8:30a, but when they called to confirm the appointment (for the first time ever - will miracles never cease?) they told me it was for 8:10a. I arrived at 8:05am and they they wanted to see my insurance card and driver's license (again) and they had me use their tablet to confirm the 10 screens of information they already had was still accurate and then I proceeded to wait 20 mins after my original appointment time and it was now 8:50am. Seeing the other three patients still sitting in the waiting room that had arrived before me, I decided that this wasn't going to happen (again). I asked the receptionist folks for their billing company's contact information for a refund of my co-pay, as I (and my family) are never coming back.
Update 4/12/22: Forefront Dermatology's response below is simply "lip service". I wrote them as they requested 3 weeks ago and haven't heard from them. Wonder why? Oh, right, because the response below is a canned response auto-generated by a bot to an email account that isn't actually monitored all in an attempt to make it look like they care to anyone else seeing this. What a crock.
When the Newport News location/ practice was bought out by Forefront Dermatology it went completely downhill. Most of the clinicians are PAs and not MDs, can't make an appointment within 30 days of calling, and you will wait for a minimum of 45 mins-1 hr before being seen (I often seeing people sleeping in the waiting room due to the long waits). I would suggest that the staff call the day's remaining patients and let them know of the delays and ask if they would like to reschedule.
Also, pay attention to your new patient portal software. It won't allow patients to put in a mobile number (box is greyed out), but that is the number you are using for text message reminders. Needless to say, I haven't been getting reminders for over a year now and I have asked for my mobile to update multiple times during my "derm vacations" (appointments that take hours). read more