Great service and a dedicated staff make this doggy day care the best! The owner is dedicated to…read moreproviding the best care available.

This is the best doggy day care! My dog loves it (he goes to many many day cares and I can tell he…read moreloves coming here the most when I drop him off) They have a large outside area for dogs to play in and the inside is always clean and does not smell like pee. They keep the small dogs behind the counter and the larger dogs separate. I think they also let the dogs play based on sizes. The best part is that the owner and the workers truly love dogs. You can trust them with your babies and will go the extra mile to make sure they have fun. The owner also tries to train the dog once in a while. I come here every week and it tires my crazy dog out. Also, they have the cutest dog beds and decor. (Not for sale but for the dogs to nap on during doggy day care)

This is not a good place for your family. I posted the following review on Google and Guinard…read moreAnimal promptly responded. I appreciate their timely response and bare no malice towards these individuals. As such, you will see that I am also posting their response. They have a very difficult job to perform. However, I assure you that I have no reason to be dishonest and was indeed a client. I have vivid memories of the wooden sliding doors (with gaps between the door and floor). I also recall sitting near the glass door (facing Guinard) so that I could easily step outside if a larger ( my baby is very small) dog entered the narrow waiting room. There was never much grass but it was enough to allow my baby a quick bathroom break. I stand by the following statement with the hope that Guinard Animal Clinic will make changes as they care for Sumter and its surrounding communities. "Please don't fall for anything this veterinarian or the employees say. Many errors will occur and instead of immediately addressing them with you they will dismiss or deny what you say. Even when I chose to leave (bill fully paid). They were reluctant to give me my dogs records. My motivation for writing this review is that I spoke to a friend last week (a dog trainer) who had the same experiences as I did. Let me add that other than repeatedly speaking to the people at Guinard Clinic I moved on and have never since shared my story. For those who choose to stay. I truly wish you the best." Response from the owner 18 hours ago "While e are sorry to hear you are unhappy with us I was unable to locate a record for you at this time at our facility. If a client requests records we will provide a printed copy or email copy which ever is easier for the client when requested; so we are unsure why you would imply that we would not provide yours pet's records. We work very hard and have dedicated professionals who have committed their careers to the veterinary industry not to the dog training industry which are two different career avenues. We wish you the best moving forward and hope you are able to find a veterinary facility to fill your veterinary needs." As a former client I only ask that your practice be more sensitive to the needs of your families.

Poor business practices and customer service…read more Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed to give them to dogs today. I also asked to just be refunded for the scripts since we weren't really saving ourselves anything and now we have the headache of snail mailing scripts. I got a call back today from the 'head receptionist' who informs me that her manager (who should have had the professionalism to make a 2 minute phone call to speak with me directly) said they will not refund the scripts and furthermore they couldn't dispense more medication to us without us returning the printed paper scripts. So the fees were like $30 for the two scripts. We have already spent close to $1000 at this clinic and with our 6 pets likely would have ended up spending much more, which is fine we care about our pets and want them to have the car they need. However this 'policy' is treating us like criminals and scam artists. Maybe some people scalp scripts for flea and tick meds... who knows but, these aren't horse tranquillizers or anything they are parasite prevention meds for 5lb dogs. When I raised this point that they would likely lose my business over this I was told that is my option and they don't really care. So good, cya later bye.

Becky is amazing! We brought our seven month old Biewer Terrier in for his first cut. She was fast…read moreand called us right away so we could get him without too much trauma. Her price was great too. He is adorable now! Before and after photos tell it all!

Becky is NOTHING but AWESOME! She was a groomer at Sarah and Susie's, but now has her own place…read more This place is cleaner and the services are EXCEPTIONAL! If you have missed Ms. Becky and her professional services, this is where you'll find her. I was heartbroken, thinking that she had left the profession at first, because the customer service at Sarah and Susie's went from the top to the bottom after Ms. Becky left. My two boys received their grooming today thanks to Ms. Becky and her new business!

Patricia is the owner/groomer and she is awesome! Very nice and very professional! Took our dog…read moreMissy there and was extremely pleased from start to finish!

This is overdue; thank you for all you did for my little Sincere. He was such a good boy he…read moredeserved the best of treatment and that is what he got from you. I am so glad to have found you. Sorry it took so many years to find you. I must have gone to most of the vets in Sumter. All was good until he got old. Thank you for helping my little buddy of 21 years, it meant the world tome.

I moved here about 3 years and didn't have a vet, so I checked and found palmetto vet service, I…read morecalled and made an appointment for my kitty, the vet was very nice and I've been going there every since everyone is so nice and Achilles likes them too.

Called store at 6:15 and was told they closed at 7 so I rushed to get there. Got there at 6:53 and…read morethey had already locked the doors! So if you're closing at 7 then close at 7! I drove 20 miles to get there and they didn't care about the fact they locked earlier than what they told their customer!

I ordered cat products online about a week ago. I did not receive my 20% off for the cat products…read moreas they advertised. They kept sending me a generic, automatic reply about it being sent to their "internal team" to review. I provided the information they asked for, plus extra. I check every day. I am still getting generic responses and this matter has yet to be resolved. They could clearly see what I paid and did not get a discount. *** I have been communicating with PetCo on Facebook. I'm going to the business tomorrow in hopes of a resolution***

The Business owner was unresponsive once she decided she didn't want to provide us with her…read moreservices. That fact that she did not want to provide her services was unbeknownst to me because she did not state that. After waiting nearly a month and did not respond to my schedule requests she finally told me she wasn't comfortable which is absolutely fine but communicate. She was then bothered that I wasn't happy with her communication and had an attitude with me like I am the one that has been derailing her. Texts attached.

I have 2 little shorkies 5-7. They absolutely love everyone and animal. Just over 4 years ago they…read morewere horribly abused,. So much so the business called us as injuries weren't noticeable. Long story short, they're vet has had to drug them in order to do nails, etc...since. Even many groomers tried over the years. My daughters dog survived her abuse also and told me to try these "dog whisperers". My daughters nic name. For the first time not only didnt they need to be drugged, my cuddle bugs loved them afterward even more. My pups are my kids, like alot of us out there. Telling you this is fantastic does do them justice. Somehow they not only did beautiful grooming, they stop the fear that tormented my pups, and my daughters. Wish i could do better then 5 stars. Cant wait for future "handsomes".. Very Sincerely, Kelly

The best of the best! The staff here really cares about each pet that comes into their care!read more

From the owner: We are a mobile grooming business located near West Columbia. Our groomers have over 20 years…read moreexperience to better serve you. Come join our pack!!