1-Star Review Title: Very disappointing experience -- from…read morewrong order to poor customer service I ordered a pair of Hoka Bondi 9 shoes online from Dick's Sporting Goods for $174 (about $190 with tax). When my order arrived, I received two different sizes -- a 7 and a 9. I called the online customer service line to see how to fix this and was told I had to drive to a store to exchange them -- the closest store to me is in Baton Rouge, nearly an hour away. Before making the drive, I called the store and spoke with Tim, the manager. I explained the situation and asked for help making sure the correct size would be there before I wasted a long trip. Instead of assisting me, Tim just transferred me to the shoe department. When I asked why, he claimed he had already spoken with them and confirmed they had the shoes. That was not true -- because when I spoke to Sully in the shoe department, he didn't know what size I needed and had to go check. When I pointed this out to Tim and asked why Sully didn't know, he said nothing. I told him I wasn't trying to debate, I just wanted to make sure the shoes would be there when I arrived the next day. He said, "Yes ma'am, go to the store to pick them up." When I got there, the shoes were not held and no one could find them. I asked for Tim, but he refused to come to the front. Instead, Missy came to help. She even mentioned she was tired of Tim's behavior, and thankfully she found the shoes for me. I truly appreciated her professionalism because she was the only one who actually helped. After wearing the shoes for a day and a half, I realized they hurt my feet and made them numb. When I called to return them, the online support told me the purchase was now considered an in-store purchase (because of the exchange), so they couldn't process a return online. I spent over 50 minutes on the phone with escalation just trying to figure out how to return them -- and was told there was no easy fix. My only options were to ship the shoes back through UPS to the Baton Rouge store, which would take up to 21 days before I'd receive a refund, or drive another 45 minutes to an hour to return them in person. Since I have no faith in the Baton Rouge store handling it correctly, I now have to make another long drive just to get my refund. Absolutely ridiculous. Between the shipping mix-up, the lack of accountability, a manager who didn't take responsibility or tell the truth, poor communication, and total inconvenience, this has been one of the most frustrating shopping experiences I've ever had.

From the owner: DICK'S Sporting Goods in BATON ROUGE is your go-to destination for all of your sports, exercise,…read moreofficially licensed and outdoor equipment needs. Our knowledgeable staff and service teams will help you find the perfect baseball gloves, tune up your bike, fit you for new golf clubs and set up your fishing equipment. The DICK'S Sporting Goods in BATON ROUGE carries a wide assortment of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks and exercise equipment from top brands. Find the lowest prices online and pickup in store at your local DICK'S Sporting Goods near BATON ROUGE!

Incredible selection and amazing service. Tyrone was super helpful and welcoming. It was our…read morefirst stop in town and a great way to start off the LSU orientation visit for our son.

Shhh... ... best kept secret... Rally House has ALL the stuff! LSU (+championship), SU, Astros ,…read moreand so on and so on... Get your colors on! But leave some for me!!!!

totally awesome Ive found me a new store to shop and I love all the product. amazing pricing and…read moregreat customer service suppor.

They have everything but the Prices are extremely high!! The employees were very friendly and…read morehelpful.

Small Sporting goods store with a variety of Nike , under armor , ect. They have LSU apparel not…read moremuch else for other colleges. The staff was attentive and very helpful. I would recommend them. The prices seemed reasonable.

I brought my dad here early on a Saturday morning. We were promptly greeted and helped. The young…read moregentleman helping us was pleasant and unwavering in his assistance. I look forward to coming back myself. There is a wide selection of men's and women's shoes, socks and athletic attire all at reasonable prices.

My chiropractor and podiatrist recommended Varsity Sports, and to see Jessica in particular, for a…read moreproper shoe fitting. I am not a runner, more of a walker and weight training kind of girl. there were people in there of all different ages and exercise abilities so it's not just a store for runners. Jessica analyzed my walk, asked about my exercise activities and what I wanted in a shoe. She brought out 5 different pairs and discussed the pros/cons of each pair based on my needs. Found the perfect pair - a brand (Hoka) I'd never even heard of before my chiropractor suggested it. You can even wear your shoes for 30 days and bring them back to exchange for a different pair if they don't work out. That's customer service! Don't waste money shopping around for shoes that may or may not fit properly, go see the experts and get the right fit for your needs. Your feet will thank you!

I was welcomed into the store upon entering, good selection of items and I was treated very well…read more Friendly service and they took the time to find me the best item for the occasion and price. I would definitely recommend!!

Would give a ZERO is possible. Five days after placing an order for a birthday present they advise…read moreme my item is out of stock. It was in stock when I ordered; they simply did not fulfill. Do not trust.

Much better supply of blank hats, but still not a large variety.Friendly staff that don't follow…read moreyou around.

Beware of over charging! On July 6 2024 I was going to…read morepurchase a youth LSU baseball cap . The price on the cap was $23.99. The male clerk was charging me $29.99. When I pointed out the price on the cap he said, "I didn't put that on there". I asked for the manger. She said" that may have been from a previous sale. The rag was not a sale tag. Even though the Manger was not going to honor the price tag I was going to purchase the cap but I did say I would leave a review. The manger told the clerk " do not sale the cap to her since she is going to leave a review". My daughter has Down Syndrome she loves baseball caps. I purchase several caps every few months because she wears them everyday, everywhere and the caps show there wear and tear more so I purchase more caps. Just lost a family and extended family from future purchases at the Lids store in THE Mall of Louisiana, Baton Rouge, Louisiana.

The Backpacker reached out about the shipment that was sent incomplete, damaged, and either used or…read morea former floor model. We are getting a full refund and a discount. We appreciate a personal reach-out after my husband emailed customer service. We will order again from this company.

I'm in Baton Rouge from the Houston area on business for a couple of days. It's raining and I'm…read morebetween meetings with time on my hands. I've been looking for a roof rack loader for my Pescador Perception so, since Thule and Yakima accessories are pretty much interchangeable, I Google search Thule and Yakima dealers in the area. Two popped up and The Backpacker was one of them. It's a dreary rainy day and lunch time. I managed to find the shop in spite of the lunch traffic on Jefferson Hwy. I parked and walked inside. I was immediately received with a friendly greeting by several of the staff with offers to help me. I told them I was "just looking around" and they left me to myself with me knowing if I needed any help they'd be there. I like that. I wandered around for about 30 minutes and I managed to find a few things. Some I needed and some I didn't know I needed. So, I carried my bounty to the register and was checking out. I asked the young man if they had a THule or Yakima kayak loader. He replied, " We don't have any T-hule loaders or Yakima loaders in stock." I always find it amusing when the folks in the outfitting shops do that. I'm not "Sveedish" so I'll continue to say "THule" LOL. In all seriousness, the shop is very comfortable and friendly. The staff are extremely helpful and not overbearing/pushy. I travel to BR often on business and I'll continue to stop by "The Backpacker" to find things I didn't know I needed. I'm convinced that if they don't have it, you don't really need it. Kudos to The Backpacker and the wonderful staff. - Rain Man "And into the forest I go, to lose my mind and find my soul." - John Muir