I needed help with an issue and went to the customer service department. The woman behind the counter was hiding behind the literary ticket display leaving me to wonder what was going on. She finally told me to walk over to her while she stayed hiding behind the lottery ticket display like she didn't want to deal with me?? She was so rude and unlike any other person in supreme service. Her name tag said she was the assistant customer service manager. I have spent so much money here over the years but will not be back after dealing with the assistant customer service manager. read more