Don't be fooled!
1. If it's always been a dream of yours to…read morestar in an episode of Big Brother, move in! Surveillance is important if it's being used for the safety of tenants, etc... but theirs is also used to send security to attempt to intimidate the residents, accuse tenants that their relatives (children, grandchildren, etc...) were behaving badly in the hallway, fine a tenant that didn't notice their dog had an accident (without warning), patrol the visitors being escorted by residents.
Where was surveillance when a young man was being neglected and starved to death by his own parents and caretaker in one of your premiere units? He died alone in his unit. No one noticed
2. Danger to the Tenants
Lulu Lemon robberies-sometimes multiple times a day, causing unnecessary danger (police chases on the sidewalk where babies are pushed in strollers and dogs are walked)
Recent Violent Robbery with an AK15 style rifle and sword (9/28/25)
Madoff style con man resident (being investigated by the CFTC and Upper Dublin Police)
3. No Transparency
Once Management becomes well aware that word is spreading or they have no other option, they'll finally send an email to "inform" their tenants. It could be weeks or an entire year later.
This was true after a death in the building brought added security, news cameras and the story was about to break on local news channels.
There was a major flood that affected residential hallways, multiple apartment units. Residents were displaced, there were obvious signs of drywall and flooring damage, RestoreCore remediation trucks, etc....Residents were finally informed
Recently, an AK-15 style rifle and Katana sword were at the center of a violent robbery at The Promenade (9/28/25)
An email went out over a week later.
4. Do you want your very well behaved children to be targeted and uncomfortable where they live? Management will demand your young teenagers are supervised, whether they're in the court yard or any indoor common area. They'll ask, "Where is your mom." Forget about having friends over. During Spring Break, my daughter was told, "She could only have 2 friends enter the building because they were on high alert." During an eclipse viewing (where I was already "supervising"), security and the Manager came over to "check"
Your child had zero access to the gym, even with supervision, until they're able to vote. They can't use the pool unless a lease holder is present. That means if you're not home, a nanny or grandparent can't bring your child to the pool. The age for a teen to be able to go to the pool alone is ridiculous!
*Discrimination*
5. Following the chain of commands means nothing!
Management doesn't care!
Corporate cares less!
Nepotism runs deep!
They don't have the courtesy to respond and all cover each other. Good luck if you have any real issue. It will go unresolved.
6. The pool:
Residents are limited to guests, even though it's completely empty, except for Holiday weekends.
Infants count as a guest.
"it's not a country club."
7. Schindler Elevators
They are constantly inoperable and could take weeks to fix. The community has many handicapped and elderly residents
8. Money Grab:
Fines
month to month fee- $300
12 month lease, many residents have requested and been denied longer leases.
Daily/ Corporate rental-
the bottom line is more important than the safety of the building
Party Room rental-As a resident you get no discount/courtesy. You will pay the same price as non-residents. They encourage renting their "party space." versus giving the residents the ability to use the common space as a courtesy/ no charge.
9. A newborn baby:
If this changes the occupancy limit, you'll be asked to find a new apartment asap
10. You want to be back in Middle School
Most of Management lives there.
If they are working and you enter the office, you are made to feel like you are bothering them...rude and dismissive. If they are off, and you pass them in the hallway, there probably won't be eye contact and you definitely won't get a hello. I was called into the office, the door was shut, the Manager and Assistant Manager interrogated me. I was accused of spreading a rumor, "it's come to our attention that you're saying one of the residents caught cancer from mold in their apartment. We take this very seriously. It is grounds for eviction." I heard the gossip. A version of the story was very true. According to a couple that previously lived there, they had a very serious mold issue and the wife was immunocompromised. They moved out because Management mishandled the remediation. A prior yelp review details their experience.
Once you sign on the dotted line, you'll see Management doesn't care about their residents. Their pat response is, "this is apartment living." The best residents, resort living and the convenience of retail (that leave in the middle of the night) doesn't make up for this management team.
Harold, Bernadette and maintenance are the pros to living there!
