Had some central air problems. The drain was clogged , I tried to fix it and came out alive , and I…read morethought successful. Had to call Hefferon. They made time for us and fixed the problem. They also did a tune up for us . Don't know if the price was reasonable, because I never had to have this work done. I would guess that the price was fair since they've been in business for so long. Would use them again.

I cannot say enough about the professionalism of the entire Hefferon team from the office staff to…read moretheir technicians. After installing a new a/c system a couple of years ago, operational issues arose several times. They were always quick to respond to ensure that I was not without a/c in the hot weather and I cannot say enough positive things about all the people who have come out to fix the problems. Their pricing is competitive with other providers of equipment and labor and I highly recommend them.

I've dealt with a lot of home service providers, but this company is hands down the worst…read moreexperience I've had. I hired them to install my entire system. I had an issue with incorrect installation that was thankfully caught by another vendor - it could have led to a leak from my attic. My HVAC stopped working in the middle of the summer. I had to beg and plead to get someone out to look at it. I was even told to "go find another company" at some point in the process. When they finally arrived, their work left my system not functioning at all after they left. They still charged me as if everything were fine. When I tried to resolve the issue, I couldn't get anyone on the phone -- calls go unanswered, voicemails go nowhere, and you're lucky to get an email weeks later. Their billing practices are misleading at best and borderline deceptive -- they demanded payment for defective service, ignored my requests for resolution, and even threatened collections while the issue was still in active dispute. That's not how an honest or reputable business operates. The lack of professionalism, transparency, and customer care is astounding. If you value high quality work, integrity, communication, or basic accountability, look elsewhere. I ended up paying just to make them go away, but this is absolutely the last time I will ever do business with them -- and I'll make sure others know what to expect before they do.

11-12-21. E. Kelemen…read more My experience with Preferred Air Systems was quite good. Usually we don't give a shout-out for jobs done well because we expect all jobs to be done well. A shout out for a job done well goes to Preferred Air Systems and their Technician, Sabit Bauta. On a very cold Friday night, Sabit worked diligently and with good humor to restore heat to my condo.

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.

This company delivers oil when you don't need it. On my last delivery they said I have a 1/4 of…read moretank, I had much more. They delivered 61 gallons of oil to a 275 gallon tank. They also don't want to tell you they're delivering, they don't want you canceling your delivery. I refuse to use this company EVER! Save yourself from a tremendous headache, go elsewhere!

I have had services through petro for 2 years. Always have been nice but do not care for loyalty no…read morematter how many discounts they offer. Just charged me over $4.70 per gallon on my last fill up, their reasoning was they are a full service company. I can call an oil company today for COD and get it for almost $1 less. Thats insane to me. Not to mention the conveniently "forgot" to leave my receipt upon delivery. The only discounts they were willing to give me for that were if I decided to going into a plan with them. Their techs also do not use a vaccume when cleaning my furnace, not sure how they are getting everything out to actually clean it. I would not recommend going into any plan with them for more then 1 year, get the first time users discount and then run.​

Right after I had Wyatt from T Webber snake out 2 clogs in my house. We went around & checked out…read moremy 70 year old septic tank. The tank & drainage was a nightmare or practically nonexistent . We heard water flowing into the tank which is not a good sign . Wyatt suggested I have him and Alvin come and take a look and inspect the tank further in a couple of days . Much to my surprise, I got a call the very next day. The very next day I had a call from T Webber stating that Alvin and Wyatt were on route to my house. The next day after he cleared the clog out for me in my house . Alvin and Wyatt showed up . Did an inspection, answered every question I could possibly have. By the end of that conversation, we had called Tiffany up on the phone, and got a prorate at a good price with good APR, and the loan was approved . Alvin, wyatt, and Tiff made my day an took so much weight off my mind. Alvin explained everything down to a science Wyatt went over everything with me and reassured me and Tiffany found the best rate possible for me and was reassuring as the loan came in to verify every detail of the job that would be taking place. A weight was lifted . I was worried about so many different things . These guys at T Webber were an amazing group of people, that reassured me, and helped me to realize that every problem has a solution, and made every solution possible where I didn't have to worry about a thing . They answered every question in triplicate lol. As many times as I'd ask, they were courteous and I enjoyed the time they spent in my home going over the description of the job details that would take place . These guys are some of the best people you will ever want to meet . A company that goes above and beyond to help Rectify any problem you might have whether it be septic clogs or any other issues with plumbing and heating services. These technicians are the pros . They're all well worth their weight in gold ! I was actually sorry to see them go but I look forward to seeing them back when the job begins . Tiffany made everything so easy and comfortable for me to go over with me so many different payment plans and options that would fit my budget . The guys sat with me for as long as it took to get everything we needed in place for availability explanation of job description as well as the engineers that would be coming with the excavator to do the initial dig . Alvin described every part of it as he looked over every part of the property to find the best way to accommodate this whole nightmare of a situation that I had . By the time he got done. Him & Wyatt had me relieved to know that everything would be taken care of promptly . Thanks to all the staff and technicians at T Webber. You guys Rock!!!

Keith came in on July 22,2026 to assess a project to replace my Central AC with a heat pump. I…read morereminded him twice about emailing me an estimate .After 3-4 weeks, I am still waiting! What a waste of my time. BD Millwood,NY

I've been a long time customer and always had a service contract. Things operated like a top for…read moremany years, but it all seemed to start going downhill about a year ago. Carol used to answer the phones and she would proactively call me during each spring and fall for the regular tuneup. She always scheduled the appointments on days where she knew a tech was going to be in the area. It never took more than a week or two to schedule an appointment. Usually it was a few days. On a couple occasions it was same day or next day. Then last fall I realized I never got the call from Carol and it was late fall. I called to schedule an appointment and they were booked a few weeks out. The appointment day came and went and nobody ever showed up. Turns out one of the techs died. So I tried to set up another appointment and they made me wait a few more weeks. By the time the tuneup happened, the heat had already been in use for weeks. I figured maybe they were just having a rough time dealing with the death. This spring I again received no call to remind me about the tuneup. When I called, I had to wait over a month for an appointment. The way I see it, it doesn't really matter how good the service techs are if this is how they treat contract customers. After they came for the spring tuneup, I decided not to renew the contract. They clearly don't have their act together anymore and I've lost faith that they could ever address an issue promptly. If it takes over a month to do a tuneup, I don't even want to know how long I'd have to wait to have them fix an actual problem. As for the tuneup service itself, it's generally very good, although lately, I find them trying to upsell me on gadgets and stuff for my central AC. They are professional, wear the booties to avoid getting the carpet dirty, and they've been using a tablet computer to do the payment, which is worlds better than how they used to do it all by hand. Still, I just can't get past the weeks of waiting for an appointment. I'd expect them to have resolved any staffing issues by now. I think I'm going to try another outfit in the fall.

Overpriced | $500-600 ZERO STARS…read moreWe bought the service contract this year with Carmine's for $490 bucks. I called them because one zone in the house was down. TYLER M came out and diagnosed the problem... seized zone valve actuator. The part costs $116 bucks. He wanted to charge me $772 to replace it. When I refused, he asked me to pay the $150 service charge for coming out, even tho I have the service contract. Probably normal if you don't let them repair. I called Carmines and complained, but they wouldn't reduce the charge. When I told TYLER M that | was going to pay the $150 service charge and let him go, he said he needed to go back down and get his tools. After about 12 min I went down to see what he was doing and he quickly grabbed is bag and started walking out. When we got to my door, he showed me that the price had dropped to $529 for the service to repair. What kind of rip off gymnastics is this company doing????? I let him do the repair. Big mistake. JUST TO BE CLEAR... I paid $529 to replace a $116 part which took 15 min to change out. They were originally going to charge me $772, until I refused. PRESSURE-PRICING TACTICS. Had a bad feeling after I let the tech (TYLER M) replace the damper actuator. I set the heat to 70 and the heat went up to 80 and the heat kept coming up even tho the thermostat was set to 70. I had a bad feeling that he did something deliberately so that we would need another repair. So, I called them back and they sent the same kid (TYLER M) and he said that the OTHER actuator on the other damper blew out... within 24 hours of the first one. He said he would replace it for the same price I paid the day before. I told him we'd take a pass and showed him the door. Now my HEATING SYSTEM IS ALL SCREWED UP and I need to start over with a different company. I called Carmines to report this to them and ask for the remainder of my service contract. They said no and told me to have a nice day. No effort to mar it right or retain me as a customer. This was a locally owned and operated company. They are now "partnered" with GEM Electric. Please don't use them. They are unscrupulous. I will be reporting them to the CT Department of Consumer Protection and the Better Business Bureau

Big thumbs up to Ryan and crew! Handled my new install with professionalism and great…read morecommunication. I took advantage of CT Rebate and Fed Tax Credit and purchased an efficient, 1st model year, high tech system from Carrier. After install there were some minor issues with unit as first year products have. Ryan expedited service of unit and had it operational. And it has been running flawlessly ever since. I highly recommend using them and Iâ ve been in the service business for 30+ years and know both good and bad...they are good! **Side note: Ct rebate program not that good. From what I hear people are not getting appropriate amounts due back to them.. that includes me. You have to keep after them. This is in no way a reflection of Kellys Heating and Cooling

We had the HVAC replaced in one our rental units in Danbury. I had gotten quotes from 5 HVAC…read morecompanies and prices varied. Based on the equipment and price we went with NEAS! They came within 2 weeks and installed the unit in half a day! My tenant is very happy with the nice and quiet unit. Carlos was my contact, he came over to take a look, gave the quote and installed the unit with another person. I highly recommend them!

We replaced our outdoor AC compressor about two years ago, and after contacting several companies,…read moreNew England Air Systems (NEAS Heating and Air Conditioning) in Danbury was the most affordable and quickest to respond. Carlos came out right away and did the job efficiently and professionally. He is very knowledgeable, personable, and easy to work with. What really sets this company apart is their reliability--whenever there's an issue, Carlos is always available and quick to help. After dealing with many HVAC companies over the years, I can say with confidence that NEAS Heating and Air Conditioning stands out for their excellent service, honesty, and responsiveness. Highly recommend them to anyone looking for dependable HVAC work!