This community is extraordinary. The campus consists of independent living spaces, senior housing,…read moreskilled nursing facilities, medical research facilities and dining facilities that are more like high-end restaurants than nursing home cafeterias! I had a broiled Seabass this evening with finger potatoes and roasted carrots, French onion soup and French vanilla ice cream that I would swear came out of a gourmet kitchen. There was a full bar in the Acacia Village complex with a surprising assortment of beer, wine and spirits. The residents of these various facilities seem authentically happy and there is plenty to do. I got to check out hydroponic greenhouses, a library, two different chapels, fitness centers and some historic sites in addition to a number of walking trails. I know many people here, although it is only my second time visiting. When it comes time for me to retire, I will strongly consider this magnificent facility.

From the owner: The Masonic Care Community is the center diamond in a crown of properties owned and managed by the…read moreTrustees of the Masonic Hall and Asylum Fund. The effort to build a home for Masons, their wives, widows, and orphans began in the mid-1800s. The Masonic Care Community opened its doors in May of 1893 as the Masonic Home. It was built with pride and purpose and over the years, has been a safe haven and welcome place for tens of thousands of people. Today, this first class facility is open to everyone and more than 500 elders call the Masonic Care Community home. Our beautiful 400-acre campus is close to city services and area attractions, and also offers our residents a safe and secure country setting complete with a pond, stream, woods and a variety of wildlife. Our mission is to support, nurture and educate those whose lives we touch by providing exceptional care and services with compassion and pride guided by the Masonic Principles of brotherly love, relief, truth and integrity.

the emergency room to be outpatient process everything went smoothly! Doctors and nurses were…read moreawesome! Very attentive and professional! Thank you for your help!

First, I have been at Wynn Hospital as a scheduled patient and received excellent care. But this…read morereview is for the Emergency Room on a recent medical need. I collapsed and had to be brought in. The place looks great, but all the money went for show, not care. Initial greeting was good, but then just ignored. There were many problems with the visit. I was there for over 15 hours. Said just wanted to hold me for observation then changed next morning to admitting with no reason. There are plenty of doctors roaming around to poke their head in to add a consultation without doing anything. The call button in my room was not working. Tried for 45 minutes to get help to urinate, no response. Nurse said she fixed button but still did not work when needed assistance later. Someone came in and asked for info and I asked her to get nurse. Ten minutes later, nurse showed up to turn off call light and walked away. She came back 8 minutes later, she said had to go elsewhere. Could not take 2 seconds to say be back, just felt ignored. A cute mobile x-ray showed up to take a picture. Why? I don't know why and how can you take a chest x-ray with all the wires and contact stickers in the way? These were only some of the problems until I finally signed myself out "against doctor's orders". Which doctor, I don't know. One of the ones breezing in and out for the consultation fee. I would not go back to the ER except to die!

Is there a way to give zero stars? This place is running a scam so I advise everyone to watch out…read morefor it. I was admitted for rehab and ironically The Pines said there was nothing more they could do for me on the same day my insurance ran out. No one in my family was informed that my insurance was about to run out, that my rehab was finished nor that I would have to pay out of pocket for additional days. After my family did find out, The Pines would not immediately release me while running up my bill for about 10 uninsured (extra) days, charging about $380 a day. Even with the rehab The Pines is not worth anything near this. With a few exceptions the staff are the most uncaring and incompetent anywhere in the area. Where ever I went, I asked doctors, nurses and therapists, about The Pines and all advised to avoid the place. Please for your sake or the sake of your loved one, avoid this place and if you have been scammed call a lawyer!

My gramma was at first here for rehab and now she wants to stay here permanently. She has been here…read morefor about 2 months now. I visit her often and so I've noticed a lot of things. The staffs are very nice, caring, and loving to her and to the other residents. They're very attentive. I think because it is a smaller facility that it really works out well. They're not overloaded with too many residents so they actually can be more attentive to each person. Her room is always clean and she's always clean also. Which tells me she gets bathe often. I do have a complaint about their food. It's terrible! A lot of the meals I have no clue what it is just because it looks terrible. I always bring food in for my gramma though, but I don't know how the residents can eat such bland and soupy looking meals. I truly think it's worse than the schools cafeteria lunches. I just wish they get better funding for better meals for the residents here.

They announced the closing, but took weeks to tell residents where they were going creating much…read morestress and angst for these elderly and family!! The care recently has been much worse and even before the announcement it was quite poor!! Always short staffed; not trained workers. My mother was left on the toilet for up to half an hour before they came after ringing the bell! Left in bed after Dr visit undressed and waiting for staff to cover the wound!! Staff who didn't "know where her things were" , and "tell the next person you see what you need" were recent responses to her care needs!

Dont send your family here. They will harm your family. This facility sued my sister for cost of…read moreservices provided to my mother, who died in their care. This facility used an attorney on retainer to hold my sister responsible for costs that were explicitly communicated in writing that she would not be financially responsible. This went on for 5 years. This business is the reason people are terrified of getting sick. I hope every single person involved in this scam to steal from families and provide sub-standard care are put out of business. I am going to make it my personal mission to ensure everyone knows how Presbyterian home operates. This is just the beginning for you Pres home. They get zero stars. If you signed paperwork here make sure to show it to a legal advisor or attorney so you are not dragged over coals.

We resisted placing my aging mother anywhere as we believed caring for her ourselves was best…read more Following an inpatient hospital stay, mother required skilled care and rehabilitation that we were unable to provide at home. We feel as if we won the lottery in securing a room for her at the Eastern Star campus. From her arrival we were given all information possible regarding her stay. The congeniality of the staff is to be commended. Everyone whether part of mother's care team or not, address us in passing. They check on her constantly, and we have visited at all times of day and night and found these to be the standard. The staff appear to actually enjoy their work and make it a less clinical environment than other facilities we have been to. The rehabilitation staff have gone above and beyond in order to strengthen mother to return home. Mother has profound dementia and hearing loss,but is always spoken to with care and kindness. The medical staff is thorough and forthcoming with updates on mother's progress. When the time comes for other to have end of life residential care,should circumstances dictate,we will not hesitate in returning her to the EasternStar.

From the owner: The Eastern Star Home & Campus offers independent living apartments, licensed nurses & long term…read moreelderly care. New York's finest senior campus.

I had an extremely frustrating experience with this doctor's office, and unfortunately, it feels…read morelike patient care is far from their top priority. Trying to schedule even a basic appointment is a challenge in itself--you can expect to be on hold for 60 to 90 minutes, only to sometimes get disconnected or transferred without resolution. It's incredibly disrespectful of patients' time. The entire process feels driven by volume and billing rather than genuine care. Communication is poor, follow-ups are inconsistent, and there's little sense of urgency when it comes to patient needs. Instead of feeling supported, you're left feeling like just another number in a system focused on maximizing profit. A medical office should be a place where patients feel valued and cared for, but that is not the experience here. Between the excessive wait times just to speak to someone and the overall lack of efficiency and compassion, I would strongly encourage others to consider alternative providers.

dr Hearn at urgent care was amazing. she is very capable and great bedside manner. I felt very…read morecomfortable with her diagnosis. I would go there again if needed.