Is there a way to give zero stars? This place is running a scam so I advise everyone to watch out…read morefor it. I was admitted for rehab and ironically The Pines said there was nothing more they could do for me on the same day my insurance ran out. No one in my family was informed that my insurance was about to run out, that my rehab was finished nor that I would have to pay out of pocket for additional days. After my family did find out, The Pines would not immediately release me while running up my bill for about 10 uninsured (extra) days, charging about $380 a day. Even with the rehab The Pines is not worth anything near this. With a few exceptions the staff are the most uncaring and incompetent anywhere in the area. Where ever I went, I asked doctors, nurses and therapists, about The Pines and all advised to avoid the place. Please for your sake or the sake of your loved one, avoid this place and if you have been scammed call a lawyer!

My gramma was at first here for rehab and now she wants to stay here permanently. She has been here…read morefor about 2 months now. I visit her often and so I've noticed a lot of things. The staffs are very nice, caring, and loving to her and to the other residents. They're very attentive. I think because it is a smaller facility that it really works out well. They're not overloaded with too many residents so they actually can be more attentive to each person. Her room is always clean and she's always clean also. Which tells me she gets bathe often. I do have a complaint about their food. It's terrible! A lot of the meals I have no clue what it is just because it looks terrible. I always bring food in for my gramma though, but I don't know how the residents can eat such bland and soupy looking meals. I truly think it's worse than the schools cafeteria lunches. I just wish they get better funding for better meals for the residents here.

My stay here was great! Physical Therapy is excellent. The nursing staff here is great! I give this…read moreplace four stars!

Great staff very capable well equipped helped me a lot best help that I experienced out of 5places…read morethat I experienced

I am posting this review in advance of my first appointment with Inertia. I hope they do well and…read morewill provide update for future clients of Inertia so they can consider the review and my personal experience

My mother is a current resident of this facility. Finding the right place and getting her settled…read morewas a top priority for my family this summer. After a lot of research and visits to rehabilitation centers, my sister and I were lucky enough to find Sunset. We knew from the moment we walked in, this was the place for her. The Administrator, Bob, was actually the first person we spoke to. The Admissions Consultant, whom we were scheduled to meet with, was wrapping up with something else so Bob offered to show us around. He introduced us to the therapists, nurses, and social worker. We walked through the building and outside on the beautifully maintained grounds where there was a vegetable garden, paved walkways and a gazebo. We watched a round of BINGO, one of the many activities conducted daily, along with Social Hour, Manicure Time, Art and Crafts... My mom has been there 2 months now. The facility has been short-staffed much like many of the nursing homes as of recently, but they still manage to take care of their patients, pick up the phone when I call, and respond to requests for little things that I've asked for. My e-mails are always answered and the staff is very helpful and kind. I have no issue with giving this facility a five star rating!

From the owner: Sunset Nursing and Rehabilitation Center, located in Boonville, N.Y., is a 120-bed skilled nursing…read morefacility. The facility provides 24-hour residential health services for persons who are no longer in an acute phase of illness but who continue to require frequent medical nursing observation, care and rehabilitative services. It helps chronically ill or disabled residents to continue their living experience adapted to their individual health status and personal preferences. The center also encourages functional ability in a number of areas, such as physical, emotional, mental and social. It offers intravenous therapy, respiratory therapy, wound care, postsurgical care, pain management and tracheotomy care.

I've been with them for seven years; most of my spine is fused, I have nerve damage, and CRPS…read more I'm literally sitting in a waiting room as I write this - for just shy of TWO HOURS! Unfortunately, this it's not uncommon here anymore; most appointments are around an hour wait, every time. imagine keeping people who are already in severe pain sitting for close to two hours!! Absolutely ridiculous! I'm going to be transferring somewhere else. With that said, I've always gotten decent care and the staff it's usually very nice.

Dr. Muhar is phenomenal. The staff leaves a lot to be desired. If you need to talk to someone,…read moreexpect to be on the phone for a good half an hour waiting to be connected to someone. After the wait, you get their voicemail. ANNOYING. Also, don't expect the staff to follow through on the doctor's orders. I was supposed to be getting imaging done, where they schedule the imaging; nothing has happened. The only reason that I don't give it a one is because of Dr. Muhar. I think brings the rating up a lot!

Due to understaffing, our mother did not receive adequate care at Elderwood in Liverpool. Our…read morefamily tried to address significant issues with inadequate care and neglect and there continued to be serious problems. We spoke with management and staff on several occasions with no real improvement. Nurses and aids kept telling our mother that they were way understaffed. Mom developed a stage 4 compression ulcer while there. I highly do not recommended this facility.

My mom was just there a week and a half ago . We had to send her there due to her need for rehab…read moreand to be bladder scanned every time she urinated or every 4 hours over the course of her stay she was only scanned 3 times and was there for 9 days . She was left sitting in stool and urine for hours and hours at a time . One time 5 hours left soiled . One of the staff at night told her that she had orders it was ok to get out of bed to her commode she even thou she was laying in still she could not change her. As a nurse myself this is abuse to any pt. The bladder scanner she was told was broken so they could not scan her anymore but yet if the doctors orders are to do so she should of been transferred out of the facility if they could not follow md orders. Every time I complained the some staff members were mean to here and rough when they did change her brief some times just removing the brief and rushed to wipe her down after sitting in urine. I was told by Heidi the nurse that mom my was straight catheter and bladder scanned every shift and yet my mom was alert and orient when I challenged that Heidi told me I know what I'm reading in her chart I stated someone is documenting for task that haven't been performed in days! Terrible place never again state informed and I pray the state goes in and sites them on tons of violations Yelp makes me add a star before posting this place deserves no stars. And if you are wondering why I didn't take her out of there I did I live in another state flew to ny and got her out !

my experience visiting my friend 4 times a week 4 hours a day at the grand rome rehabilitation…read moreand nursing home located at 801 north james st rome ny. lack of communications and compassion. never taken responsibility for any negative concerns. stuff has at times express anger of unnecessary unprofessional verbal load outburst in full view of a room of residences and visitors. i have witness several times of neglect such as residences request for water and bathroom needs . stuff will not answer to at all or there are long delays. please do the research and look at other places to place your love ones ,some do have good reputations .

From the owner: The Grand Healthcare System is a network of high profile, state-of-the-art facilities designed for…read moreadvanced rehabilitation and nursing in New York.