How do you know someone's true character? When they MESS UP. Jeff checked the box and overlooked a…read morebathroom fan exhaust that wasn't installed, and instead laying in the attic against framing. There wasn't even a cut-out for it. Basic inspection 101. Second item as sonotube left installed below grade surrounding the sump. After being very sick these past 7+ years since moving into our home, multiple doctors visits, etc thinking I had debilitating MS, turns out, after deep investigation, I suspected we had mold. Turns out, we DID! Testing revealed toxic levels a 14/15 (15 you need to vacate). Not only do we have extremely high levels of the most toxic mold species Stachybotrys, Chaetomium, to name two of the several types found in the home, in the missed areas. Not to mention extreme levels inside my body. Contacted him to let him know if the "big misses". His comment was "thanks for letting me know". $60k+ and counting for remediation, repair, new carpeting and all new furnishings as the toxins and spores penetrate every single porous surface. Hours and hours of manual labor to small particle clean every single item and surface in entire home. Ongoing illness and doctors' bills. THE CLINCHER? We had even emailed prior to inspection to upgrade to infrared as we had mold concerns having moved from the south. He advised that we would utilize the infrared and go from there if anything was pointed out using the device. We have since emailed him, with all of the labs, findings, costs and data (to include the mold concerns prior to inspection), and we have had ZERO RESPONSE!!! His negligence has cost our family pain, suffering and financial hardship. We understand that some things in an inspection can go unoticed when they are hidden. THIS WAS BLATANTLY obvious. We didn't quite know what to expect when we emailed him recently. We had asked how he was planning on contributing. Update- I received an email telling me to remove my factual review, that can all be backed by documentation. Received response letter. Letter was complete of legal jargon as to how they are not legally responsible. We knew this is the contract essentially frees them of every single thing including negligence. And it has been nearly 8 years. In my response, I agreed there was no legal standing, yet morals and ethics could have superseded. Note that house was built in 2013. Edition was in 2014, in which the builder removed fan vent as interfered with edition, and had never reinstalled the vent. It had been up against framing 4 years PRIOR to inspection. Keep in mind, we upgraded to infrared to point out any potential moisture issues. This particular bathroom was being used, therefore it should have been picked up via this mechanism. Builder acknowledged this, and can show documentation that it was this way upon inspection via builder communication. Old vent cut-out was boarded over in 2014, and no new cut-out was made for new placement. Inspection was in 2018. Just because the contract frees them of everything doesn't change the fact that it happened. See review from Dr Hsu. He elaborates on the extent of their contract. Every single person we discussed these issues with (mainly vent) were in disbelief that our inspector didn't catch this very obvious, very VISUAL issue. My prominent realtor/broker cousin (whom refers Jeff), builder, remediation company, etc.

Jeff gave a lot of helpful suggestions and answered many questions during the inspection, which is…read morewhy the rating isn't lower here. However, he did not fulfill a lot of pieces of the premium (mid-level) package we had paid $560 for. Before we purchased a package, he sent us a video from the website that showed we would get the documents printed on hand at the house. This did not happen, but not a big deal. He also told us in the email when we were purchasing a package that "the 360 package" would not be available but didn't mention anything else. We carefully read through the full list of features on the website, and the one item that lists 360 in its name wasn't necessary to us, as long as we got the room measurements feature we were paying the higher package price for. In getting the report after, we didn't see the room measurements, and when asked about this, he said that it was included in the 360 package. Nowhere does it mention that this is part of a 360 package. Only after I pointed that out did he mention that he didn't charge us for those particular missing services, but that they now had the equipment to be able to provide them for ~$50-75 more. When I asked him to provide a receipt that specifies the original price minus the cost of those missing services, he responded that he could not provide those amounts because of the system he uses to figure out costs doesn't do ala carte prices. He had never mentioned a lower price until we inquired about missing services and he was unable to provide a receipt for the premium package minus these missing services but wanted to charge us for services we had thought we'd paid for the first time. I'm not sure how much of this is him or the Pillar to Post franchise chain, but more transparency around the packages and costs up front would have been great. On top of that though, he didn't notice/report the rodent droppings or traps we later found in the kitchen cabinets or the mold in the washing machine (he also didn't scan the machine's model like he did other appliances so maybe that's why he didn't notice it). So also inconsistency in being really thorough on parts of the house and less so on others.

They scheduled me real quick and the price was just right…read more My inspector, Jeff, was very courteous, friendly and informative. This is the first house my dad and I have looked into purchasing and Jeff helped me understand what was needed and what was basically window dressing. He even answered my questions about prospective projects I wanted to do to our 70s split level and he gave some wonderful advise as an expert. I felt so comfortable with the whole process, the walkthrough and we were out of there sooner than I expected. Thank you so much!

They were recommended on a local Reddit post for Spokane and after doing a lot of research decided…read moreto go with them as we are first-time home buyers and of course nervous. From Jamie in the front office who worked with me on scheduling after some complex moves due to tenants in the home. To Dan who did our home inspection and who had our report in less than 4 hours, it was amazing service. Was extremely impressed and would recommend them whole heartedly.

We highly recommend working with HIMM for any of your home inspection or maintenance jobs. Jeff…read moreperformed an inspection of our house before we purchased it, and he was extremely thorough, personable, and professional. Jeff inspected every nook and cranny of the house, providing pictures and detailed analysis in his report on everything he found. He worked with our schedule to complete the inspection and met with us in person to go over the report. As a first-time home buyer, I was very anxious about the process, and Jeff even took the time to respond to my questions via text after the inspection. These guys are pros. They care about honesty and helping people make the best possible decision for their future.

He showed up in my kitchen. without any notice. I asked him to leave. I had no prior knowledge Of…read morehis intentions. I asked him to leave and he refuse. I'm standing in my kitchen with only a towel on and he said no. I was so shock I didn't know what to do. I needed to get ready for work. it was surreal. how could this man refuse to leave when asked him to. I was to shock to react. If this happens to you call The police. It's what I should have done.

Brian made a very thorough and time-consuming investigation of my large home on a hot, hot day (90…read moredegrees) And even though he had told me that his inspection would take around two hours, he wouldn't let me give him a 50% increase in his original service price even though he was working here for over three hours. He worked so hard doing two separate attic-access inspections, taking pictures and writing copious notes in order to write it all up into a thorough, point by point by point, pre-sale report after he got home so that I could make sure the sale of my home would go as smoothly as possible. He is the best home inspection service we have used in five home purchases in our 52 years of marriage. You were great, Brian! L'Chaim... :-john Drayer

Mr. Lehman may be the best man I have ever met. He will make you feel comfortable and cared for. He…read morewill get the job done on time and done right! We ran into an issue with our appraiser not doing his job and causing a delay in our home buying process. Well Mr. Lehman came to our rescue and did an additional inspection within 24 hours to help get us through the process. I wouldn't look anywhere else when having a home inspected, he is the only person I would recommend. Thank you!

My husband and I had two home inspections done in a short period of time by two different home…read moreinspection companies so it gave us a comparison. We thought Home Inspections Maintenance & Mgmt (HIMM) was much more thorough than Housemasters. It appears to be standard to skip over some features of a home such as irrigation systems, hot tubs, etc. However Housemasters skipped over more items than HIMM in comparing their reports. Casey from Housemasters got into the attic and on top of the roof so the inspection seemed pretty thorough however we were a little disappointed to find so many items on the report that weren't inspected. After we moved in we discovered gas leaks in both fireplace shut-offs. Maybe this isn't something that's normally inspected either? We also learned from the Avista gas inspector the furnace vent is under the deck rotting out the wood. It needs to be extended. That was never mentioned in the report. We still don't know whether the water softener is working as it was a skipped item. Another separate inspection? The hot & cold water is reversed in the showers (not mentioned in report). It's minor but makes us wonder if even more things were missed (such as reversed wiring in the other house HIMM inspected). It's tough in a competitive market. You try to make your offer attractive by shortening the inspection time but then it's hard to schedule more than one inspection so you want it to be as thorough as possible. It's best to be there in person when the inspection takes place (as we were). You learn a lot more than you would from just looking at the report. Next time around I would ask right when I made the inspection appointment what items WON'T be covered so I would hopefully have time to schedule separate inspections as needed (furnace, A/C, gas fireplaces, hot tub, possibly roof and irrigation system).

Doug inspected two houses for us. He is so thorough, his home inspection were almost three hours…read morelong. He was very informative on the conditions of the homes before we purchase it. Though it's not necessary to attend, I highly recommend spending time and engaging with Doug during your home inspections.

My fiancee and I are trying to buy our first home and Kyhra has helped to make the experience as…read morepainless as possible. The attention to detail and commitment to home owner education were both fantastic! Thank you, Kyhra!

Kyhra has done several home inspections for my clients, and I have used her services several times…read morenow myself for my own home purchases. She is highly knowledgeable, methodical in her approach, thorough, and an excellent communicator. I have been impressed with her knowledge and expertise, and she has provided great referrals to other tradespeople and companies in the construction and housing industry. Kyhra does a great job communicating her findings during the inspection (in contrast I've found some other inspectors don't multitask well and get irritated if you ask questions "disrupting" the flow of their process). In contrast, Kyhra is always patient and available to answer any questions I've had about the house, which is very important to me. This is the buyer's chance to learn about the home from an expert. I highly recommend Kyhra to anyone looking for a highly competent and professional home inspector.

I'm in San Diego but decided to dive in on the recent real estate boom and invested in a properpty…read morein Spokane. This was my first investment property so I was a bit nervous about the whole process but Dave from Insite Home Inspection gave me the confidence that the property I was investing in was solid and did not have any hidden issues. Dave is punctual, professional and most importantly incredibly thorough. He went through the property like a forensic detective investigating a homicide ;) Fortunately the property only needed a few minor repairs that I most normal folks never would have even noticed. I highly recommend Dave and will be using him again if I ever need a home inspection again.

From the owner: Certified and licensed home inspector in Spokane Lic#…read more21014388

Jay was very easy to work with provided a detailed, honest home inspection report. Very responsive…read morewith questions and educated me in areas I was confused or worried about. He provided solid reccomendations for repairs/second opinions and was easy to communicate with. It's my first time going through this process and I'm glad that I chose Jay as my home inspector, I'd reccomend him to anyone. If you want in depth work done with integrity, he's your guy.

Jay is thorough, professional and prompt. We totally trust him. He writes a comprehensive report…read more This is the second time he has inspected a house for us . We would highly recommend him.