Well since this is my first house purchase I can't really compare the service to any other…read moreinspector, but nonetheless it was top notch. The professionalism from first meeting to the end was excellent. Jeff, the inspector, greeted me by name, which to me means they actually give a hoot as to who you are. He inquired about my personal life as to get to know me which only helped in the whole process. The inspector went over the entire house with a fine tooth eye. He didn't just write down things and make notes, but he also explained everything as he was taking notes. When he found an outlet that was wired wrong, he explained in detail how it was an easy fix. He suggested improvements and things I could probably accomplish without hiring someone, even though I will probably hire someone. Once he finished the inspection, Jeff went on to explain some things about the electrical system that I would probably have been confused about the first time the breaker blew. Once everything was completed, I was handed a 3 ring binder with the inspection report, a seasonal checklist , an area to keep notes about the house, special offers, and a sheet talking about remodeling prices. So helpful definitely for a first time buyer. If I had to purchase another home in the Spokane area, I would definitely without a doubt give Pillar to Post a call. Thanks!

How do you know someone's true character? When they MESS UP. Jeff checked the box and overlooked a…read morebathroom fan exhaust that wasn't installed, and instead laying in the attic against framing. There wasn't even a cut-out for it. Basic inspection 101. Second item as sonotube left installed below grade surrounding the sump. After being very sick these past 7+ years since moving into our home, multiple doctors visits, etc thinking I had debilitating MS, turns out, after deep investigation, I suspected we had mold. Turns out, we DID! Testing revealed toxic levels a 14/15 (15 you need to vacate). Not only do we have extremely high levels of the most toxic mold species Stachybotrys, Chaetomium, to name two of the several types found in the home, in the missed areas. Not to mention extreme levels inside my body. Contacted him to let him know if the "big misses". His comment was "thanks for letting me know". $60k+ and counting for remediation, repair, new carpeting and all new furnishings as the toxins and spores penetrate every single porous surface. Hours and hours of manual labor to small particle clean every single item and surface in entire home. Ongoing illness and doctors' bills. THE CLINCHER? We had even emailed prior to inspection to upgrade to infrared as we had mold concerns having moved from the south. He advised that we would utilize the infrared and go from there if anything was pointed out using the device. We have since emailed him, with all of the labs, findings, costs and data (to include the mold concerns prior to inspection), and we have had ZERO RESPONSE!!! His negligence has cost our family pain, suffering and financial hardship. We understand that some things in an inspection can go unoticed when they are hidden. THIS WAS BLATANTLY obvious. We didn't quite know what to expect when we emailed him recently. We had asked how he was planning on contributing. Update- I received an email telling me to remove my factual review, that can all be backed by documentation. Received response letter. Letter was complete of legal jargon as to how they are not legally responsible. We knew this is the contract essentially frees them of every single thing including negligence. And it has been nearly 8 years. In my response, I agreed there was no legal standing, yet morals and ethics could have superseded. Note that house was built in 2013. Edition was in 2014, in which the builder removed fan vent as interfered with edition, and had never reinstalled the vent. It had been up against framing 4 years PRIOR to inspection. Keep in mind, we upgraded to infrared to point out any potential moisture issues. This particular bathroom was being used, therefore it should have been picked up via this mechanism. Builder acknowledged this, and can show documentation that it was this way upon inspection via builder communication. Old vent cut-out was boarded over in 2014, and no new cut-out was made for new placement. Inspection was in 2018. Just because the contract frees them of everything doesn't change the fact that it happened. See review from Dr Hsu. He elaborates on the extent of their contract. Every single person we discussed these issues with (mainly vent) were in disbelief that our inspector didn't catch this very obvious, very VISUAL issue. My prominent realtor/broker cousin (whom refers Jeff), builder, remediation company, etc.

Jon was wonderful. First time home buyer so first inspection…read more Golden Star handled everything. Got a wonderful binder with first time home buyer education regarding things about maintenance and repair. For the money, I couldn't be happier. I know I can turn to them for any home inspection needs in the future.

I was very impressed with Joe from Golden Star. He was on time and ready to go. He clearly…read moreexplained the procedure and as he inspected, he showed me some of the problems with the house. He was very open and professional in the two hours he was there. The next day sent me a 62 page very detailed report pictures and all. This became a great negotiating benefit for me. Highly recommended and very professional.

What a wonderful guy to work with!!…read more Jeff was on time, and had our very detailed report finished within hours; what's more, he was friendly and explained the various issues to me as they came up.and what would be required to fix them. Really and truly wonderful experience, I would recommend HIMM to anyone!

We highly recommend working with HIMM for any of your home inspection or maintenance jobs. Jeff…read moreperformed an inspection of our house before we purchased it, and he was extremely thorough, personable, and professional. Jeff inspected every nook and cranny of the house, providing pictures and detailed analysis in his report on everything he found. He worked with our schedule to complete the inspection and met with us in person to go over the report. As a first-time home buyer, I was very anxious about the process, and Jeff even took the time to respond to my questions via text after the inspection. These guys are pros. They care about honesty and helping people make the best possible decision for their future.

Brian made a very thorough and time-consuming investigation of my large home on a hot, hot day (90…read moredegrees) And even though he had told me that his inspection would take around two hours, he wouldn't let me give him a 50% increase in his original service price even though he was working here for over three hours. He worked so hard doing two separate attic-access inspections, taking pictures and writing copious notes in order to write it all up into a thorough, point by point by point, pre-sale report after he got home so that I could make sure the sale of my home would go as smoothly as possible. He is the best home inspection service we have used in five home purchases in our 52 years of marriage. You were great, Brian! L'Chaim... :-john Drayer

Mr. Lehman may be the best man I have ever met. He will make you feel comfortable and cared for. He…read morewill get the job done on time and done right! We ran into an issue with our appraiser not doing his job and causing a delay in our home buying process. Well Mr. Lehman came to our rescue and did an additional inspection within 24 hours to help get us through the process. I wouldn't look anywhere else when having a home inspected, he is the only person I would recommend. Thank you!

My husband and I had two home inspections done in a short period of time by two different home…read moreinspection companies so it gave us a comparison. We thought Home Inspections Maintenance & Mgmt (HIMM) was much more thorough than Housemasters. It appears to be standard to skip over some features of a home such as irrigation systems, hot tubs, etc. However Housemasters skipped over more items than HIMM in comparing their reports. Casey from Housemasters got into the attic and on top of the roof so the inspection seemed pretty thorough however we were a little disappointed to find so many items on the report that weren't inspected. After we moved in we discovered gas leaks in both fireplace shut-offs. Maybe this isn't something that's normally inspected either? We also learned from the Avista gas inspector the furnace vent is under the deck rotting out the wood. It needs to be extended. That was never mentioned in the report. We still don't know whether the water softener is working as it was a skipped item. Another separate inspection? The hot & cold water is reversed in the showers (not mentioned in report). It's minor but makes us wonder if even more things were missed (such as reversed wiring in the other house HIMM inspected). It's tough in a competitive market. You try to make your offer attractive by shortening the inspection time but then it's hard to schedule more than one inspection so you want it to be as thorough as possible. It's best to be there in person when the inspection takes place (as we were). You learn a lot more than you would from just looking at the report. Next time around I would ask right when I made the inspection appointment what items WON'T be covered so I would hopefully have time to schedule separate inspections as needed (furnace, A/C, gas fireplaces, hot tub, possibly roof and irrigation system).

Doug inspected two houses for us. He is so thorough, his home inspection were almost three hours…read morelong. He was very informative on the conditions of the homes before we purchase it. Though it's not necessary to attend, I highly recommend spending time and engaging with Doug during your home inspections.

Kyhra has done several home inspections for my clients, and I have used her services several times…read morenow myself for my own home purchases. She is highly knowledgeable, methodical in her approach, thorough, and an excellent communicator. I have been impressed with her knowledge and expertise, and she has provided great referrals to other tradespeople and companies in the construction and housing industry. Kyhra does a great job communicating her findings during the inspection (in contrast I've found some other inspectors don't multitask well and get irritated if you ask questions "disrupting" the flow of their process). In contrast, Kyhra is always patient and available to answer any questions I've had about the house, which is very important to me. This is the buyer's chance to learn about the home from an expert. I highly recommend Kyhra to anyone looking for a highly competent and professional home inspector.

My fiancee and I are trying to buy our first home and Kyhra has helped to make the experience as…read morepainless as possible. The attention to detail and commitment to home owner education were both fantastic! Thank you, Kyhra!

I'm in San Diego but decided to dive in on the recent real estate boom and invested in a properpty…read morein Spokane. This was my first investment property so I was a bit nervous about the whole process but Dave from Insite Home Inspection gave me the confidence that the property I was investing in was solid and did not have any hidden issues. Dave is punctual, professional and most importantly incredibly thorough. He went through the property like a forensic detective investigating a homicide ;) Fortunately the property only needed a few minor repairs that I most normal folks never would have even noticed. I highly recommend Dave and will be using him again if I ever need a home inspection again.

From the owner: Certified and licensed home inspector in Spokane Lic#…read more21014388

Jay was very easy to work with provided a detailed, honest home inspection report. Very responsive…read morewith questions and educated me in areas I was confused or worried about. He provided solid reccomendations for repairs/second opinions and was easy to communicate with. It's my first time going through this process and I'm glad that I chose Jay as my home inspector, I'd reccomend him to anyone. If you want in depth work done with integrity, he's your guy.

Jay is thorough, professional and prompt. We totally trust him. He writes a comprehensive report…read more This is the second time he has inspected a house for us . We would highly recommend him.