I signed up for a three month membership, but was charged roughly six months worth. when confronted, he said I can give you a gift card.. poor financial management for an LLC check you bank statements/receipts ! 1. Dangerous opening that leads directly under part of the first climbing steps immediately in front of the chairs. 2. Honesty is important // taking extra money from a single mother and your only solution is the 100's of dollars being given back as a gift card via fly high. 3. Please fix the sink in the bathroom // keep up with housekeeping in the restrooms themselves -- totally get younger folks are cheap work but being sanitary over more profit merge = happy environment // long term client read more

Good: A variety of activities with effort paid to safety and cleanliness in most areas. Separate play/jump zones for a wide range of ages. Offers a military/responder discount. Not so much: Advertising a bunch of specials out front that "don't apply over the holidays". You don't find this out until you're about to pay-which takes a while because there are several families in line but only one person checking people in. They should explore better deodorizing options. It's an indoor trampoline park, but the combination of sweaty sock, vinyl, and cheap plug in air freshener smell gets pretty nauseating after a few minutes. read more

The park constantly evolves and gets more enjoyable. They have a haunted house for Halloween, and lots of fun events. read more

Fly High Trampoline Park - A fun evening with the grandkids. This is always a favorite - Trampoline Parks Near Me - Fort Collins, Colorado

Visited with a group for a birthday party, dispite all the advertising for the Wed special for buy on get one half off the manager claimed they weren't doing it. One of the members of our group stood in line with us the entire time and just before she got to the front of the line she stepped out of line to place her stuff on a table (leaving her daughter in line) when she came back to pay for her daughter the power hungry manager said she needed to go back to the end of the line two of us stepped forward to explain that she had been in line with us the entire time and he then said he didn't care and if she didn't leave he would call the cops. He then did call the cops , she left on her own prior to them coming. read more

A staple for our family, my kids have an absolute blast here. It's large, has a lot of attractions, and is very reasonably priced. It has a small kids play area, but really hits the mark for school age kids. Some of the reviews are pretty unfair. You can't go expecting a trampoline park to look and feel like a pristine, sterile hospital. Workers are young, but helpful when needed. A place where your kids can just be kids, and enjoy the fun of a big slides, trampolines, and much more! read more

Unfortunately most of the equipment for little kids is closed off and we brought little kids. There is no warning, you pay first and then find out that the majority of equipment is not functioning. One employee followed my family around to make sure we were following the rules which was super uncomfortable. When we spoke to the manager about some concerns (a door being wide open in a kids area to a storage area full of dangerous chemicals and a zip line that plunges you painfully to the ground if you weigh more than 40 pounds without any signage) the manager had nothing to say. It was a pretty awful experience. read more

Fun place to take the kids for some running and jumping. Busy but places for adults to sit and watch kiddos

We take our Grandkids to Fly High a lot. They love the different play areas. They get great exercise and a different experience every time they come. Fly High has special events for the holidays. read more

We had my son's birthday party here a few years ago and was very pleased with the experience, (very attentive host, very welcoming, made my son feel important). We had my daughter's birthday party there this weekend. The experience was VERY different from last time. Our hostess was extremely inattentive, and never wished my daughter a happy birthday. We had to ask to have waters brought to the kids, and she didn't even seem know we had pizza and soda included with our party. We had to ask when our pizza would arrive about an hour in. When our pizza did "arrive", it was luke warm at best, and tasted like it had been sitting for a while. We also had to remind our hostess to bring out the sodas for the party, and only 1 of the 2-liters was cold. Our hostess didn't come to check on our party until the very end, and we saw her standing at the check-in desk talking to co-works when no patrons were around. The floor under our table was very dirty with old cups, and bits of food. There were also 2 dirty tables next to ours that didn't get cleared until our party was almost over. (They were dirty when we got there) My kids enjoy the experience of the trampoline parks, but I would not recommend it for a party. Very disappointed. read more

Have kids? Do they have too much energy? Are they in their mobile devices too much? Take them here! I take my daughter here and she loves it! She's even met some new friends here. I've noticed her anxiety fade away, burning up her energy here! She looks forward to it every time. Staff could be a little more watchful, incase of injury. read more

The crew is super polite and helped me with everything I needed. I definitely recommend this park! Vanesa, Marcel, Cayden, and Lexi, make it so much better! read more

Great establishment, friendly environment and cool staff. Lulani has been very helpful and present whenever I needed assistance. Lots of great amenities, imagine if this place had double the trampolines it'd be even more cooler read more

I was sitting at the chairs by the dodge ball area and noticed a parent who was being extremely rude to the kids in dodge ball. She had blond hair almost dirty blonde and she had a black haired kid playing in dodge ball. I was watching for about 30 minutes while my two kids were playing around the establishment. The parent had walked into the dodge ball area started to aggressively chuck dodge balls at the kids on the other side. I was so confused about why this was happening as none of the kids playing were doing anything bad. They were just playing the game. I kept watching and she then started YELLING at the kids. She quickly grabbed a dodge ball and yelled "stop bullying my daughter" and threw the dodge ball very hard at one of the kids. I was shocked to hear this as I have said before there were no kids who were bullying or doing anything wrong, they were just having fun and playing with the other kids. I was even more shocked to see that it was in fact a WORKER who did all of this. It was so crazy to see her scream at kids then 5 minutes later pretend it didn't happen. Right before she stormed off she yelled something about a manager and took her kid over to the register with her. After about 5 minutes there was what I assumed was the manager watching all of the kids play. So not only was a worker yelling at kids and ruining there time she also got her manager friend to watch to make sure they weren't being mean. When they weren't... I bet they were friends as she was given no kind of punishment for what she had just done. Honestly I am so upset with how the kids were being treated as I have taken my kids there a lot. I hope that this was the first time it happened as what if she was yelling at other kids when their parents weren't in ear shot. I can't imagine the things she might have done to kids with their parents not around. She was so mean to the LITTLE kids I will never be bringing mine back to this establishment. I am so disappointed that this happened because I have been taking my kids here for so long and we have had a few birthday parties as well. Now I want nothing to do with Fly High and I can't believe that this had happened today. I would hope you keep your kids close if you take them here as you don't know what the worker will do. I wish she would be fired as she not only treats kids horrible but she also has zero customer service skills. She looked so mad the entire time she was checking kids into the place after this all happened. I was so mad because I was spending all the money and gas to come here to see how the kids were treated today. I would only take my kids back if I was sure they got better staff to replace her. read more

This place is filthy. We have been here 3 times over the last two years and after every single visit my daughter has developed either whooping cough or a severe cold. The teenagers working here can barely handle checking folks in, so they definitely aren't keeping up on the cleaning. I have never seen a table or chair or counter top area being wiped down by an employee in all the hours that we have visited. We won't be back and I can't recommend going here unless you have a rock solid immune system. read more

Visited once and my daughter and I got extremely sick. This place is very unsanitary. Also the restrooms were completely filthy. Pee and stains on absolutely everything. There was no paper towels or tissue paper. I've been to a few trampoline parks and this one is definitely one of the worst I've seen. read more

the employees love to target teenagers as the bad guys, was there with friends having fun when we went into the dodgeball place, two kids like 11-12 starting taunting us. Obviously that drove us to throw dodgeballs at them (in the dodgeball place where you're supposed to throw dodgeballs) the kids ran away calling us names and reported us to the front desk. Employees came to talk to us where we told them the story but the two kids could do no wrong because they're "regulars" while being talked too the kids were taunting us the whole time. We were told to separate and while walking away an employee said " you guys think you're so tough" my friend replied that in an equally aggressive way and we were kicked out. Why can employees talk to us like that and we can't talk back?? DONT GO IF YOU'RE ABOVE 15 YOU WILL BE KICKED OUT. read more

Manager was rude to teenagers, agreed with the irrational parent, and yelled at specific older kids for no good reason.

We love coming here with our family! They always have the best time and the staff is amazing! Lexi is by far our favorite - she's always so helpful and kind. You can tell she really loves her job and she's so great with our kiddos! Thanks for having a great place for our family to come! read more

It's kind of ghetto. Not easy for parents to follow kids around if you have a disability. I will say though that the staff is amazing. Some kids were getting physical with my kids and they were immediately kicked out. I probably won't go back but that's just because of the other kids and my inability to stay with my kids. read more

The park itself seemed nice, a bit dirty, but most trampoline parks are, my kids were having a great time but the employees were so rude!! They were moody and not helpful. What kind of customer service is that? My wife claims it was discrimination but they were rude with everyone. I will not be coming back, next time I'll take my children and wife to Urban Air. read more

My kids had a blast here. It's not fancy and it's located in a strange industrial part of town. Their trampolines are awesome and we had fun for hours! They provide lockers so you can store your things ( you give up your ID for a lock and key) and there are plenty of show cubbies. For the most part it was clean. There were some dusty spots here and there but no big deal. There's a counter where you can buy drinks and snacks too, so that was nice because like I said we were there for hours! It's spacious too! read more

If you have any kids 2 and older, this place is paradise. They meet new friends and have so many different activities for the kiddos. I love it! read more

Park is great, i have a good time everytime i go. However im only able to go for thr later end of the day, and the employees there always tell me they close at 8:30 (website says 10). This sucks cause i want to go but i can only go for maybe an hour if im lucky. read more

We live in Denver and have friends in Cheyenne so this was a perfect spot to meet with all the kids and have a little fun. The kids loved it and admittedly, so did all of the adults. Great spot. read more

i had the best time at the trampoline park it was a good environment and the employees where amazing and we made a new best friend today one of the 4 managers he was amazing and i will never forget him and i will definitely be visiting again read more

Fly High Trampoline Park - Trampoline Parks Near Me - Fort Collins, Colorado

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Took my 5 year old grandson. Paid for two hours. He had a ball! First he was all over the area designed for younger children, climbing and sliding up and down all over the maze like structure. Then he went to the trampoline areas, bouncing and running all over the large areas. He did not stop moving for over 2 hours. He loved it! It was also nice that there were seating areas to sit and keep an eye on him. The cost was very reasonable. read more

Customer service is horrendous. I called to make an appointment, when we arrived there was no reservation for us. The girl who checked us asked me the same question 5 times, "you have three kids over 6" to which I replied "no" 5 times. Just not great read more

We visited on a Saturday afternoon and, while there were a lot of people there, I would not have called it crowded. A majority of the people there were pre teen or younger teenagers. There were maybe a dozen kids under 10? My daughter enjoyed the foam cube pit the most, as it was the most unique thing when compared to the other bounce houses. They are the mess that others mentioned, but was not an issue for us that day. Just something to keep in mind if you expect a kid to be presentable after a visit here....but with all the fun they are going to have...you probably shouldn't! The trampoline areas were nice, but she enjoyed being in where the big kids were more than with other little klds, as they don't get as much bounce out of them. We did witness one person falling as he left the basketball area, as the mats are a little slick, so you might want to wear grippy socks, just in case. I thought it was reasonably priced when compared to the other bounce places around. We had the waiver filled out as we were driving to get there, and there was no line to speak of when we arrived. ** Edited after management response. They were very strict on "viewing" adults having bracelets on (we saw several people get scolded by staff), I was told in the response that this is so that random people can't just sit and watch kids, and those that have little kids are marked as ok. I was not made aware of this when we were there and am now glad they were making sure that people had their bracelets on. I guess socks are optional here, which is something I have not heard of at other bounce places. Maybe just ask that people wear socks with treads? read more

My husband comes here pretty often, he brings me to check it out and is showing me where the trampoline is that you get the major air. This kid who says he is the manager said he can not jump in there because he doesn't have approval.. he had prior approval from a manager on his first day joining he is 29 not a little kid.. my husband said sorry I have been approved. He straight threatened to call the cops if he didn't get out!!!! Totally unprofessional. We cancelled are membership to say read more

Are you kidding me?! We dropped in, and they were busy. VERY busy. We filled out the registration and got in line- probably 20-30 people in front of us. We waited. And waited. And waited- more than 30 minutes. When we were roughly fifth in line, I overheard someone else being told they were at capacity and wouldn't be letting anyone in for another half an hour. F that noise. We left. Look, I understand code says you have a certain capacity. I get it. However, since you charge by the hour, you know exactly how full you will be and at what time. You knew when I got in line you wouldn't be able to admit me for an hour. Tell me that! And give the poor girl by herself at the front looking like a deer in headlights some help on a Saturday afternoon. She's trying to juggle a giant line of people, screaming kids, and pissed off jerks like me. It's clear from your reviews that you've got a great facility. It's also clear you're doing a piss poor job running it. read more

This was the worst experience we've had we had our sons bday party there and they kept tellin us our pizzas were on the way then 20mins before the partys was over they said our pizzas were never ordered and when we asked to be compensated they said they cant do anything and just offered us free passes it would have been 200 with the pizza and we still had to pay 144. This was the worst experience we have ever had w a place like this. read more

Don't even know how I stumbled upon this place while researching things to do while visiting my mom in FC (from France). Couldn't even imagine a place so cool could exist. Found some good deals on groupon and in some coupon books. So much fun and great exercise for me and my 8-year-old. This place was perfect for my son who is very physical but also creative. After two hours he had learned how to play dodge ball, slam dunk, do some flips, and met a lot of great kids. In regards to other reviewers comments about safety, anywhere you go you will find people that don't look after their kids. I feel that the fact that you have to sign a waiver indicates that you need to be responsible for your own kids' well-being. This place didn't seem any more risky than a typical bounce house or soft play place. It was very clean, great music, and just an all around good time. read more

Amazing customer service. They were so accommodating and kind. Will definitely be back!

We waited in line an hour and 40 minutes. Employees were rude and unapologetic. we were told after waiting 40 minutes that it would be another hour. When asked if we could prepay for when they could let more jumpers in, they were adamantly against it, advising that they are first come first serve. They would not give any discount or free passes for the length of wait. We drove over an hour just to get here. Employee's advice: "Come during the week." Nice. I don't think we will be back. This was some of the worst customer service I have ever encountered. If you value your time, money, and sanity, give this place a skip. There are plenty of other options that provide better service and quality for your money. I was so disappointed in this experience that I downloaded yelp just to write this review. I also left a review on Facebook and google and my husband is leaving one on TripAdvisor. read more

Has lots to offer trampolines, hoops, and foam pit for littles, and a place area with slides for little. Reason I only gave 3 stars is staff were like vombies who hated their jobs and half the place looked like it was under renovation. Things just laying around, big foam pit torn apart, and things just laying out everywhere like they just moved in or possibly upgrading? Luckily we went during the week so it wasn't too busy for my youngest and both my kids seemed to enjoy themselves! read more

Total scam. When this place first opened I told that you HAD to buy their socks because of the health code. At $4.00 a pair every time you went the cost adds up. The last time I was back everyone was running around barefoot and with out "their" socks. I asked about how they changed the health code. The employee said "talk to the owner". Very disappointed. Great concept but, unethical business practices! The response from this business shows what kind of business it is. The "reviews" that they claim are done by employees. Stay AWAY!!! read more

Pros: Close to home, reasonable prices, and the kids enjoy it. Cons: employees aren't supervising or enforcing any rules, no socks required which seems like a potential health issue, and they have weird hours. Honestly we come here because it's the only trampoline park near us, but I'm not a huge fan! I've been to many otherparks and this one just doesn't compare! read more

Fun place to take the kids and reasonably priced. Kind of strange location lacking in parking. The foam in the pits get all over you and in your mouth. A good amount of seating for parents not jumping. Upkeep on cleanliness could be better. Overall I will come back because its close by but it's not our favorite place to jump read more

Fly High Trampoline Park - It's nice they have a mini foam pit! - Trampoline Parks Near Me - Fort Collins, Colorado

This place is great, there's finally a trampoline fun center up north. Today was the third time I went with my kids, 6 & 9, the supervision from the trampoline "patrol" was non-existent, the employees were walking around but looking at their phones. In the past, a month ago, the employees were great, very friendly walking around and making sure no one got hurt or acting inappropriately. Fly High is a great place to go with kids, especially under 10, its too bad the teenagers seem to show off their stunts too often and almost land on the little ones. read more

Kids averaged one near death injury per 30 min. Doesn't help that the ninja area features a trick pullup bar that spins when you grab it so that as you jump to grab it your legs fly forward and while fingers peel off the bar while the kids body is almost upside down so that they land direct on their head 6 feet below. Glad my child can still walk. read more