This experience was so unique!! Fly Albuquerque is independent and community-minded. Our flight and the whole morning was run with integrity and style. I appreciated all the tidbits and stories they shared. Bravo! read more

Since I usually leave reviews, I always check reviews out prior to chosing where i will be going. I went to Albuquerque for the international balloon Festival and was looking for a hot air balloon rides. I read the reviews for this company, but I also looked at reviews from other sites & ultimately decided to go with this company because I felt that some of these reviews did not reflect the services this company provides. I am so glad we did choose this company. I called them to let them know that I had booked everything for my stepfather, but that it was under my name and they said there was not a problem with that. I also asked if I could follow them to take pictures of him getting in the hot air, balloon, and taking off at which Brittany happily said yes to. When I called it said to text the phone number listed because nobody answered and as I was texting, I got a return phone call almost immediately Brittney was prompt and professional. One thing I've learned is a hot air balloon ride is not your typical type of service. Everything is based on safety, which I am extremely grateful that this company cared so much about safety. Everything depends on the wind as I experience with a balloon festival when none of the balloons were able to takeoff. Did it ruin my weekend,? No! I still enjoyed what I was able to with the festival, but I did learn that you have to have some type of flexibility and understanding that riding a hot air balloon & being able to experience it all depends on the weather and the mental state of your pilot. Both are extremely important. Unfortunately, the day before nobody was able to fly, so Brittany did accommodate those individuals and allow them to fly in the morning, which made it a little hectic. However, we totally understood because this is a bucket list dream for a lot of people and we're glad she was able to accommodate them as well the following morning. It did make it quite busy and a little hectic in organization for checking in however, this isn't your typical service. My stepdad truly enjoyed his experience and we highly recommend this company. One of the employees actually took pictures of everyone on their own phones of them in the basket, which was a nice touch. Then they did a celebration at the end with some champagne, orange juice, and water. Very nice touch & a memory my step dad will have for a lifetime! read more

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They told us they couldn't fly for a 6 am flight due to winds but 6 balloons were in the air from another company. At least they did give us a refund but it kind of ruined the end of an otherwise wonderful trip. read more

Pathetic excuse for human beings. Pilot punched in sick and no one showed up from the tour. Received a text saying flight was cancelled, 15 minues before the flight. Received another with a number to call that "maybe" could accommodate us and a third saying money was refunded. Seriously? What about my flight, my hotel, my taxi and a crushed Bucket List dream? No backup plan? No help calling the other company and leaving us stranded in the dark at 5:30 am? You're an embarrassment. Karma will find you! read more

Brittany very kind, knowledgeable and helpful answer all my questions. The staff efficient getting us to and from balloon ride. Champagne, cheeses, fruit and crackers hit the spot. Definitely recommend this company for your next adventure. Well worth the money for the experience. read more

Once in a lifetime ride! You have to do it. This company has everything organized and will make your trip memorable.

Our experience with Fly Albuquerque and Brittany was excellent. We couldn't have asked for better customer service!! We would highly recommend Fly Albuquerque to those coming to this enchanted city. read more

We paid close to $1k for 2 people during Balloon Fiesta to take off at sunrise. They loaded everyone else into balloons and forgot our group. We just stood there waiting for someone to tell us what's going on. when they realized their mistake, instead of canceling our flight, they decided to bring down a Balloon that already took off and switch us with those passengers. We lost half our air time. when we boarded, we were told that we couldn't fly much more than some feet above the ground because they used a lot of hot air to land the Balloon to kick out the initial passengers. our flight consisted of a flight right over a neighborhood and attempts to "kiss the ground" because we were so low. The company acknowledged their errors but stood firm with no refunds. They said we can come back for a real ride, but we paid extra to fly during the Balloon Fiesta and they refuse to even refund the difference in the pricing. They knew that they could not provide the service that morning, but they made sure not to cancel so they can charge us. Rip off company with the worst customer service. read more

Fly Albuquerque is an excellent company with amazing service and stellar products. We were so happy with our trip; Captain David took very good care of us, and the snacks afterwards were great. We were invited to the owner's house, where we got to see cute animals too. We highly recommend them for your first or next balloon ride!! read more

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Booked a flight for my family and I. We were really looking forward to this flight as my family came in from out of town. We got to the site and found out the balloon we were going up in had a rip and wouldn't be able to fly. This was heartbreaking for my family. Everyone else on the trip was able to get their flight in but we were turned away and said we would get a refund. A week later now and I haven't been able to get a hold of anyone for our refund. I get that circumstances occurred and we weren't able to fly, but this is becoming extremely frustrating now. All I want is my refund. If I could give zero stars I would. The customer service is subpar. read more

Britney was great and very skilled. Had a fun, safe ride and the views were gorgeous. We flew over the rio grande and a farm. With the sunrise glow it was mesmerizing. Great time after with fruit and cheese board on Britney's own farm. Very satisfied! Smooth ride. Soft landing. read more

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Fly Albuquerque was an incredible way to start our stay in Albuquerque. We have never been to Albuquerque and came here to relocate here for a while. We heard that Albuquerque was the place to go for Hot Air Ballooning, and got quickly overwhelmed with the various options. But Fly Albuquerque stood out to us with their combination of experience and a new company. Our gut said GET IT. One of their packages was a great offer for a private ride (much less than the $$$$$ in Northern California). It was awesome! Our guide was fantastic - Justin with 30 years of experience. How did we get so lucky to have a knowledgeable guide focused on making us feel safe and included. It seems like everyone else's guides were great too! The team members we met were all smiles, kind and professional. They genuinely wanted to make sure we had the time of our lives. We did. read more

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We ALWAYS have an incredible time flying with Brittany and her crew. They are professional, informative and always treat us like family. We always recommended them to family and friends any time someone brings up wanting to take a flight. We won't fly with anyone else! read more

Fly Albuquerque - A multicolored hot air balloon is deflated on the ground near a desert area during sunset, with a restaurant and mountains in the background. - Hot Air Balloons Near Me - Albuquerque, New Mexico

With over 20 hot air balloon rides, I have to state that Fly Albuquerque was the best. Britni runs and world-class operation. Albuquerque may have bigger hot air balloon ride companies but FlyAlbuquerque by far is the best. Glenn was a knowledgeable and experienced pilot that made the flight extremely enjoyable. The ground-crew was exceptional and extremely polite and helpful. What started out as reserving a hot air balloon ride became developing a friendship with Brittni, Glenn, the crew and other passengers. To be honest we booked the flight based on their prices, but we will be back based on the camaraderie and professionalism that Fly Albuquerque demonstrates day in and day out. read more

We had a fantastic time. Brittany and crew were all extremely professional and safety was their main concern. I was scared but they made this ride an incredible memory that we will always keep !!! I would highly recommend flying with them. We will definitely be back !!! read more

We were excited to get reservations to do a balloon ride. However, we did not get to fly as they overbooked. We rode an hour to the launch site and told to wait, all the other passengers got to load, even those without an email confirmation and the ones that were late to the check in. It was a very disappointing experience for us. read more

I experienced my first Hot Air Balloon ride at 69 years young! What a wonderful experience I had with Brittany at Fly Albuquerque and her chase crew. Very thoughtful personal care taken with all riders. A wonderful flight with points of interest, a splash and dash and a beautiful sunrise. It was a great lift off and landing then a refreshment included history of ballooning. Hospitality galore! I highly recommend this business. read more

Our pilot, David, and his crew were wonderful. We had great weather and a smooth flight. Enjoyed the celebration that followed. Thanks Fly Albuquerque. read more

The response received from this company says all you need to know about the way they communicate. I'm glad I went thru Groupon regardless of the $6 savings because they easily refunded me without having to TRY to communicate with you guys. Had you called either me or my friend back during business hours when we had called I would not have contacted you after hours. When spending that kind of money I like to compare companies whether it's snacks or customer service. You had the right to not respond after hours, because you did I assumed it was OK. I learned about your crash landing after I had already gotten the refund and the person told me it's good I didn't go anyway, had I known that before hand I would not have even attempted to book. You do absolutely have the right to refuse customers but the way you did it was completely unprofessional. I in no way harassed anyone. Asking questions about a business is part of being a business owner. Good luck to you guys as well!! read more

Fly Albuquerque - A mobile screenshot showing a customer review for Fly Albuquerque, with a one-star rating and detailed feedback about booking issues and customer service. - Hot Air Balloons Near Me - Albuquerque, New Mexico

We were able to get a reservation just a couple weeks before the Balloon Fiesta and we are SO GLAD that we CANCELED our ride with another company Rainbow Riders out of Scottsdale charging twice as much the crew and the experience with Fly Albuquerque were so fun and the flight was smooth as butter truly a once in a lifetime experience. They were even able to get my dad and brother in at the last minute after a cancelation. Thank you Fly Albuquerque!!! read more

Today I was able to finally experience a beautiful ride in the sky! Fly Albuquerque and the amazing people, who are part of this awesome company, made a bucket list dream of mine come true! Not only were they super professional but also made the time feel like being with family with just a sense of happiness and loads of fun! I would recommend this company very highly for the Hot Air Balloon experience! Thank you so very much for a great memory! read more

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Great ride! Highly recommend! Our pilot, Brittany, was an excellent pilot. The whole team did a wonderful job setting a launch location, in the air pointing out sights and answering questions about balloon air travel (lots of other topics as well), setting us up for the gentlest of landings, and serving up a robust champagne brunch. a total delight! My 17 yo son loved it too! read more

Fly Albuquerque was a great experience from working with Patrick to getting us booked to receiving the confirmation and what to expect on balloon day from parking, meeting to the can ride to safety briefing. The ground crew was fabulous and our pilot, the lovely Brittany and spouse to Patrick was meticulous in getting the balloon ready for flight along with the safety briefing and directions given. We were a party of four and our 45 minute flight was so serene and majestic with incredible photo opportunities of the river and all the balloons in the air. I highly recommend booking with Flyalbuquerque.com for a wonderful adventure for you and yours. read more

If you are going to take a hot air balloon ride in Albuquerque, I could not recommend Fly Albuquerque enough! The whole process from booking the ride, to traveling to the fly site, to actually riding in the hot air balloon was smooth and enjoyable! Our pilot Brittany was so wonderful and kind, and did a great job making us all feel safe during our trip. Thanks for helping make some wonderful memories, Fly Albuquerque! read more

Fly Albuquerque - Hot Air Balloon - Hot Air Balloons Near Me - Albuquerque, New Mexico

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Brittany and crew were simply amazing! She made the trip very memorable and the best part was getting a dip in the river. The histories and stories and just general information of everything was simply well worth the whole thing. We enjoyed the once in a life time trip with the crew. read more

Let us just say that this experience was more than we ever anticipated. Brittany and her crew were just great - super friendly, very experienced and obviously dedicated to the craft of ballooning. The flight and the landing were smooth as butter and very peaceful all the way through. We can't wait to go again. read more

What an amazing adventure with a great flight crew! Our flight was early this morning and we had a wonderful time. The crew were attentive and friendly. The flight took us along the Rio Grande river which provided beautiful opportunities for photos and a serene way to start the day. Following a fun landing we were able to talk with the crew, learn some fun history about ballooning (you'll have to book a flight to find out what was shared), and a delightful champagne toast! Booking with Fly Albuquerque was super easy online! read more

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Had an amazing flight over Albuquerque at sunrise today. Crew was very friendly, knowledgeable, accommodating and professional. First hot air balloon ride for 4 of us and Brittany made us feel comfortable, safe, and in awe of floating over the terrain. Wildfire haze caused a change in route &launch site and we are so grateful they were flexible and creative to still get a flight in today. Communication was great and also were Uber- accommodating to be sure we would be on time for our other scheduled events later that morning. So highly recommend flying with this group!! read more

We recently vacationed in New Mexico and always wonted to go up in a hot air balloon. We booked the sunrise balloon ride!! WOW it was amazing! The Pilot and Staff at Fly Albuquerque are TOP NOTCH! Before we left the ground our pilots top concern was the safety of her customers. Then our pilot gave us an aerial tour of Albuquerque from about 2000 feet up. After our flight we were transported to a beautiful park for a champagne toast! At that time our Pilot Brittany shared with us the history of Hot Air Balloons!! Thank you "Fly Albuquerque" for a wonder flight! I would highly recommend this company for Hot Air Balloon rides. read more

We chose Fly Albuquerque for our first ever hot air balloon ride because we wanted a private adventure. We did not want to ride in one of the "cattle car" balloon baskets for 15 or more passengers. Our experience with this business was very positive. If a balloon ride is on your bucket list, do not hesitate to contact Fly Albuquerque! read more

Small, family owned. The pilot, Brittany, was fantastic, and this is her passion. You feel like family in 5 minutes! Afterwards, they take you to a small park for a champagne toast and snacks where you can visit and share questions, etc. Once in a lifetime experience with personalized attention. read more