I would give zero stars if I could…read more
Preliminarily, I would like to note that they offer a free t-shirt for anyone who writes a positive review, which violates Yelp policies and suggests the few positive reviews may be "bought" instead of legitimate...
Some wives organized a dune tour for our husbands on Sunday, May 17, 2026, and unfortunately, the Yelp reviews, which show a clear pattern of fraudulently retaining deposits and double charging customers, were not reviewed before the primary organizer who selected this company.
Regrettably, every negative review about this company is 100% correct. This experience was negative from the get go:
-Upon arrival, they did not have the can-ams that were pre-ordered
-The company was incredibly disorganized and were inexcusably ready extremely late after we arrived but had an "excuse" for everything (lost an oil dipstick for one, had to put air in the tires on another, had to put gas in ALL of the ATVs, all of which should have done before the customers arrived)
-We paid a deposit of $2,161.96 but were told that they would not necessarily retain the full deposit
-One member of the group did, unfortunately, flip his ATV, and they acknowledged there was some damage and never disputed that the group would cover it; however, the company (Chris, specifically) promised an itemized invoice for the damages. The following is what transpired:
*Monday, 5/18 - Chris said he would send invoice
*Thursday, 5/28 (1.5 weeks later) - We e-mailed asking for the itemized invoice and security deposits of $1,332.13 and $1,545.00
*Monday, 6/1 (2 weeks after promised the invoice) - Told we would have the breakdown this week
*Sunday, 6/7 (3 weeks after the ATV tours) - Asked "Has there been any update on the price/invoice of the breakdown of damages?"
*One of the husbands in our group disputed the charge for the deposit given (1) he had not yet received the itemized invoice he had been promised and (2) we had not received evidence to suggest any potential damage equated to the amount of the deposit, meaning there could have been an overcharge
*Thursday, 6/11 - Upon learning of the chargeback, Chris sent the attached photographs of threatening messages (these are his own words) threatening with completely incorrect and inaccurate recitations of the law, which were barely comprehensible given Chris' lack of even an elementary level of proper grammar and syntax