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    Fluffy Friends

    4.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    2 years ago

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    PetSmart

    PetSmart

    (31 reviews)

    Not exactly my fav location. The girl in the back by the fish and reptiles I didn't even know…read moreworked there- she was on her phone the entire stay. She finally asked if we needed help and I was shocked at my realization she was an employee. The guy at the front was awesome, and sure kind. I really enjoyed his chat with me and he was very excited to help. They were not well stocked in fish and animals. This was more of a modern looking location inside. The bathrooms also were not very clean and smelled like ammonia. I wasn't a fan of that. This is not my favorite location and I probably won't go back here unless it was a dire need. I may try it one more time, but hard to say.

    I came in with my dogs the other day for fun and to buys some treats. The problem was, when I went…read moreto pay for these treats, the computer glitched and even though the POC swiping part said it was approved, it wasn't coming up on their computer. So they reset everything and told me to try the payment again. And I told them I had already been charged on my account, the amount had been taken off my Apple Pay. She then called Someone over to "fix" the problem. I don't know who the person is, but she was not friendly and maybe shouldn't be working in the front with customers. I was treated like I was being difficult because I didn't want to get charged twice. I ended up swiping again, because I'm not trying to steal anything, but then the transaction was showing up twice on my account. I was assured that it would fall off, any extra pending payments do.(Also, I heard them talking about how often they're having computer problems, so it's not a new issue.) And if it didn't, I just have to come in and they'll fix it. Great. Now I'm left with an errand and unfinished business. Big surprise, I just had to go in again today to get the refund since they indeed left the charge on t here. Except now I have to sit here watching my account to make sure it does show up. I'm guessing if it doesn't, I'll need to make a call. Oh, and the "fixer" was there again. About as helpful as she was the first time, didn't make eye contact with me and was non apologetic for the waste of my time. I'd advise people to buy from any other place, no point in going to brick and mortar stores if you're not getting good customer service anyways.

    Petco

    Petco

    (17 reviews)

    We normally use petco grooming at the 280 location but they were full -they always are booked up…read more When I looked at trussville I wondered why there were so many next day openings. Then I arrived today 10 minutes early for my appointment and met Dee. The first thing out of her mouth wasn't a pleasant greeting it was you are early. Now I see the problem after my two verbal Interactions with her today about my dog Oreo. Why would someone want to be a dog groomer that doesn't appear to even like dogs. She never spoke to my dog. Acted like she was put out that we were even there. I asked her to call a certain number when she was finished. She didn't. She called the wrong number. So when I didn't hear from her. I called at the 3 hour mark. She starts the conversation with well your appointment was at 945. What does that have to do with is my dog ready? Don't send your dogs here if Dee is the groomer. No manager in site either. I just hope she wasn't ugly to my dog for the 3 hours he was there.

    I was really impressed when I came here. I was able to find a few Christmas items for my fur baby…read moreall priced at 75% off! The store layout was really well arranged. Everything in the store was very organized to see , which made it easy to shop. I really loved the dog treat bar that's available ; such a huge variety of treats. It's good to see that grooming services are available. My dog has a groomer but it's always good to have a back up when needed. I despise PetSmart so that particular chain of pet stores is never an option for me. I'm really glad to have a Petco near by to meet my pet's needs. I'll definitely be visiting more often!

    Fluffy Friends - groomer - Updated May 2026

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