If I could give negative stars, I would. Unreliable, safety issues, rude, and possible memory issues, are some of the reasons this owner gets 0 stars and 0 recommendations from me. I called Diana at Fluffy Friends several times (her voicemail is full so you can't leave a message) without getting a response. I decided to try texting, as some peoples phones filter out unknown numbers, she did answer my text. She confirmed yes she had room, and we confirmed a drop off/pick up day and time. Thursday Oct 8th at 4:30 was the drop off, Monday the 12 at noon was the pick up. She agreed. We were leaving at 3am on Friday, so i was on a time crunch to get everything done after work and before we left. I arrived at 4:30 at the kennel, and knocked on the door of the office, no answer. She had notes saying to call her cellphone or that she might be in the kennel behind the office working. So, I called her cellphone, and texted. No answer. I walked up to the kennel and there was another note saying to call and that her house is behind the kennel if she doesn't answer. I again called and texted. No answer. I could hear things in the kennel and barking, so I thought she might just not have her phone on her, so I knocked. No answer. I then walked up the hill to her house and knocked on her door, no answer. I then went back down to the kennel and knocked again, and I could hear movement inside so i tried the door and it was unlocked. I stuck my head in and yelled "hello?" No one was in there but unattended dogs, with the door unlocked. I closed the door and texted her that i had a WalMart pick up at 5:00, i was going to run there and then check back to see if she was back home or at the kennel. She wasn't. So I headed back home with my dog. I arranged plans with my brother to drive to my house 3 times a day to take out the dog and feed him. I texted Diana how disappointed i was that she stood me up, and really messed up my plans and inconvenienced me and now my brother. Later that night, Diana texted me back with the word "no." I asked "what do you mean, no, is that all you have to say for yourself?" She then, sent multiple texts stating i had the wrong kennel, i needed to stop texting her, that i was lying as she has a planner and i wasn't in it, then she said she was going to call all the kennels around and get me banned from them for lying. I sent her the screen shots of our conversations confirming my dog being there and drop off times, she had even received his vaccine records prior. She just called me names, and doubled down on getting me banned. I should've known she possibly had memory/mental issues when she was texting me at 1:43am the week before about Elon Musk giving us all 1 million dollars if we vote to keep Republicans in power. Her leaving the kennel unlocked while not even on the property is a HUGE safety issue, anyone could take your dog, harm your dog, etc. She is, as i said unreliable and rude. I do not recommend this kennel or Diana Woods. read more
