I recently moved to the Westchester area and was looking for a new eyelash place. After a few friend's recommendations, I decided to try Fluffy in Harrison. I came in with lash extensions from the old place and when I had what they considered a consultation, the manager or woman who runs the front desk, was not pleasant... I mean, at all. Perhaps she was busy but as a first time customer, I did not get a good first impression nor did I feel my needs and concerns were being taken into account. I did not feel heard. She was very persistent almost as if she says the same thing and pushes the same thing onto every customer. The eyelash extension places I have gone to in the past have always made it a point to listen to what their customers want, make sure they are able to deliver that, and overall, listen to them. Well, that was not the case at this place.
I started off with asking for short in the beginning, then longer, and then longest at the end. I asked about the Russian 5-D they had on the wall. I emphasized that I was very happy with the kind and style of eyelash I currently was wearing and, while I understand each eyelash place is different and do not use the same materials, I very much am used to and love a dramatic look, and that I was looking for something similar. Well, the manager shrug it off and did not really listen to me. She then asked me if I wanted (some kind of) mink or feather mink (which were terms that were very new to me), I asked what the difference was and she seemed bothered and annoyed and continued to push for the mink and said to get 100 pc. (Again, hurrying me and looking around as if I was taking up too much of her time). At this point, I couldn't help but feel she was just pushing for what was most expensive, so instead of the 100 pc I went with the 80 piece and the feather mink. Then I was asked about the size, again, I mentioned I was used to 12,13,14, and 15 mm at the last place I would go to, and the manager again seemed bothered, and rushed me (cut me off) saying "Your eyelash would not be able to carry that weight, and it would not look natural". I went with the longest being 13 and emphasized I wanted short in the beginning, then longer, and then longest at the end. (Which she showed me a picture of in the beginning and was not what I got)!!! The manager agreed and it was off to do the job. Once the technician was done, I realized the lashes were all the same size! It looked nothing like what I asked for and it was clear I was not very happy, however, I figured it was because of the lighting and unfamiliarity with the place. I thought, maybe once I get home it will fall into place. I tipped anyway, because the technician had nothing to do with it. Although, it did hurt me have to pay for a job I was unhappy with because it's not like they charge $2. I am always happy when I tip and feel I am a generous tipper in general, however, this was not the case. Anyway, later on I went home, and was very unsatisfied with the job. It was as if I did not have any extensions on at all. And I am not exaggerating, my natural eyelashes are naturally very long.
I was going to let it go, however, I work hard for my money and wanted to voice that I was not happy with the job, which I did. I ended up speaking to the manager and again, she was very unpleasant. Continued with saying how she only did as I told her. They did try to make up for it, however were very unreasonable with finding a spot for me to come in and instead of fixing the job (as any other reputable place would have done) they told me I could come in for a fill in. (Which I had to pay over $60 for. Not including the tip).
I wish I could say i'd be going back and that I found a place closer to home I feel comfortable with, however, I am clearly still on the hunt for a professional lash extension place with clear communication.
The second job they did was not horrible, however, my overall dissatisfaction was that I did not feel the manager took the time to listen to what I wanted, made promises she could not/did not keep, and did not care to communicate/ explain efficiently. I was looking for a place that I could regularly go to, and clearly this. was. not. it! Good luck to any first timers, let's hope the manager's in a good mood when you go in! read more