My 2012 Scion got totaled in April of 2022, then three months later, my Facebook Marketplace…read morepurchased 2012 Nissan Versa hatchback got totaled. Two for two, ha - ughhh! I like subcompact cars, and this category is basically phasing out across the US; almost every subcompact model was discontinued between 2018-2020. I liked my 2012 hatchback Nissan, but, surprise!, that one's been discontinued, too. After several test drives of different makes/models, I decided to take a look at Nissan's sedan Versa. I came across a 2021 via the internet at Ricart. I called and talked with Leesa, told her what time I'd be in to dealership the next day. I basically know what I want in a car, and this model checked all the boxes: Must have cruise control; bluetooth connectivity; good air flow; and smooth down/up shifting gears in an automatic. I was very happy to see the car ready and waiting when I arrived as planned. Leesa was young and a good personality to work with. She didn't care where I drove on the test drive (which is a huuuugh plus in my book), so I was able to drive the streets and get on the freeway to test the cruise control. I decided this was the one, and that was that. She didn't try and sell me anything else, just shook my hand said congrats, let me get my manager, and smooth sailing. I will admit I've NEVER been a Ricart fan - I think it stems back to the annoying guitar "We're dealin!" Commercials from the dad, so it is what it is. I was really happy that everyone I dealt with, from the warranty man, to the cashier gal, had great attitudes and caught onto my sarcasm right away and punned back. Overall, my dealings with Ricart were hassle free. I've already taken advantage of my lifetime car washes perk. Leesa (the sales gal I talked with on the phone to ask if they still had the car I'd found via the internet), and let her know I wa

RUN!!! DONT DO IT!! DONT EVEN CONSIDER COMING!!! We…read morepurchased a vehicle that turned out to have issues. When we brought it back on 1/20, we were told the necessary repairs would be covered. Over the next 2.5 months, we followed up weekly and were repeatedly told the issue was being handled. When we were finally scheduled for service, only the repairs we paid for were completed. The items they previously agreed to cover were not addressed, and we were later told they would not be covered at all. Additionally, we were informed multiple times that notes were being added to our file and that someone would follow up, but there is no record of these communications. This experience has been frustrating and disappointing due to the lack of transparency, communication, and accountability.

The person we dealt with was Nathan Shirkey, he was amazing. He managed to get the part we needed…read more which I am told was not easy to find. Our truck was done in record time. We were visiting family in the area and had car problems. I can't say enough good things about this service department employee and the team. Thank you Jackie and Bruce Fortune Woodbridge, Va.

Had a simple appt to have my oil changed and tires rotated. I explained to the service rep that I…read moreneeded to be out in a certain time. He assured me that it would be about an hour to an hour and 1/2 total. Although the rep was very helpful and professional, that was the only good part of this appt. After an hour and 20 mins I walked outside the to see that my truck was still in the parking lot and hadn't moved from where they initially staged it. I explained again that I had to be somewhere and couldn't wait at that point. I had to take time from running a business just to waste over 2 1/2 hours to not accomplish anything. I did purchase from them, it's still a fairly new vehicle. I did get a half-hearted apology from the "manager" but my concerns were not addressed any further than that. I also got the follow up call about my experience. When I explained what happened and that I wouldn't likely give them any more business, the rep on the phone said "ok...we will put you in our system as moved out of the area" (maybe not exact words, but pretty accurate). I told her that would be a lie because it wasn't why I wasn't coming back. She didn't address it any further and ended the call. Just an unacceptable way to do business. For the record the buying experience was overall good, but this situation has lost my future business.

THIS PLACE IS A SCAM! As a young adult, I came here looking to finance my first car. My credit was…read morefair. They quoted me 19,000 for the car. When I came into the office to meet with the manager, he just told me to sign a few documents and then he'll have me good to go once I got my insurance. Fast forward I'm reviewing my contract agreement and I see that they never fix the amount to 19,000 and it was 23,000 instead. I also noticed that my down payment was not applied to my principle or my interest rate. If you have no knowledge about financing cars, do not go here.

Came in to get my car serviced today, just an oil change & a software update & oh my... all of the…read morepeople are so nice that work there but the wait time to get your car back is outrageous. Everybody in the waiting room was waiting for at least 2 hours. I understand they had a ton of cars to maintenance probably, and I'm not sure how staffing looks like for the service department. But, I feel they need to let people know that it will be a long wait or not schedule as many people at the same time for a maintenance. This unfortunately is not the first time I have waited this long at this location. My previous time was like this and it makes you not want to bring in your car again to get serviced but I had to. I will leave a good review for all of the staff because they were all very nice. This goes for the service department as far as my review. Hope it gets figured out for the future.

I purchased a vehicle from this dealership 11/24/24. The salesman, Javaughn, assured me the vehicle…read morewas reliable, but he did not show me an inspection report and later admitted to me that he was not even aware of what was on it. He gave it to me to sign after the discussion of the purchase was long over and I was working on getting the warranty set up. It was my fault for not reading it before I signed it, but he was also responsible for making me aware of what was on it. Long story short, it had major mechanical issues. The rear differential binds on turn, a problem so bad the car should not be driven until fixed. I had no idea the vehicle had a problem this bad, and no one at Ricart was aware of it either. I am extremely disappointed in their service, because I thought I was buying a reliable vehicle, and they greatly mis represented the mechanical soundness of the car.

OMG....where do I start! If you value you sanity DO. OT CAR SHOP HERE! They are so desperate for…read moresales that they will lie, cheat and smile in your face the whole time! They have me owing on three different vehicles because they don't know who hat they are doing in accounting! The sales staff are clueless as far as be honest, treating you with reality, they will tell,you whatever you want to hear to make the sale! This auto group is a joke and I have NO IDEA how they have stayed in business except for greasing the pockets of politicians! The Attorney General won't even help you with dealerships, they send you to this second company called Autocap to mediate. They do nothing to help you either! Why is it that you have to divulge your most private information to these places and they do not have to be honest with you! SOMETHING IS WRONG WITH THIS PIC!

I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

We got there and the guy came out with a horrible attitude filled face. We asked some questions…read moreabout the car and he only gave us the price. He didn't want to negotiate even though we asked. We also asked for a better price and again he didn't say anything. He then proceeded to tell us "This is the price, we cannot give a you discount and if you pay cash or finance you can go elsewhere." With a disgusting attitude. I thought I was talking to a teenager. We were planning to talk business with them with about a bigger truck and a commercial truck. He did not seem the least bit interested in us and what we needed. We left to Germain Nissan and the customer service was on point as soon was we got out the car. The girl from there named Dounia Rouijel, gave us the best treatment. She was so good to us we decided to buy the car in cash.

My friend is homeless. She lived in her car for four years, then it died. She had it towed to…read moreRicart to get it fixed. She was told that it would be $100 up front for them to run the diagnostic. Then, later, we were told that you didn't need the money up front. If I could give zero stars, I would. I called three times and the first time I was transferred everywhere and ended up in someone's voicemail. The second time someone hung up on me. Then, the lady said we'll need an appointment. So i set one. We decided to come over and see if she had accidentally tripped the immobilizer. The appointment lady told me they were open until 6. When we got here, they told her that they had lost her key fob. They also told her that they closed at 2 and that "they shouldn't have told you six". Then, I went in and tried to talk to a guy named Rick. Rick was appallingly rude. He was an old guy with a face wrinkled up like a raisin, and a personality even uglier. I told him that my friend is homeless. I told him that we just drove from Utica, and that I have stage for cancer. He had ZERO compassion. I tried to explain to him what we wanted to do, and didn't have a nasty tone of voice or anything. He kept accusing me of "getting smart with him". Then my friend tried to explain and he accused her of getting smart. This is when I got mad. I told Rick he shouldn't work with people. He told me neither should I. I said I was a teacher and he said, "I wouldn't want to be one of your students!" At this point I told him to F off, and he threatened to call the police. They then told my friend that they wouldn't want to give her the key fob because all of a sudden they found paperwork that said she owed them money, even though they had done NOTHING TO HER CAR. We will be contacting the Better Business Bureau, and maybe an attorney.

Bought my car from Ricart. Car was stolen within the first 2 months of owning, so took it back to…read moreKia to be fixed. When the car was returned features that worked when I dropped the car off, no longer worked. Ricart said it wasn't their fault and I would have to pay. Argued with the shop manager who finally looked up my car said she would just run in through our warranty. Whatever, I didn't care as long as they fixed it and I didn't pay for it. They ordered parts. In the interim they sent me a survey about my experience in which I stated my displeasure and my suspicion that they were dishonest. They called me within a few hours and canceled my order. Said they were "severing the relationship." I regret walking in that place. They may not be rolling back odometers anymore, but they are certainly still dishonest. I guess somethings never change. They need investigated again imo. I'll be reporting to the state attorney general.

Don't get your car serviced by Ricart. They charge you more than other dealers and try to charge…read morethey to charge you for things stating it comes with other things. Then you end up more. Always ask if there's a additional charge. Oil change is 120$ at Ricart but 89. At Germain. And they cars they sell are lemon's.

I've come to into this store 3 days in a row and been helped by 3 different people. Each person has…read morebeen very helpful and professional.

Went in and the guy who helped me, Michael Herrell was very very rude and very disrespectful. I…read morewill never be going to this location ever again. His attitude is poor and honestly needs to be fired. He was so incredibly disrespectful to me. I dont care if you're having a bad day, that gives you NO reason to treat people with such disrespect.