I have never been one to publicly put a business on blast or leave bad reviews. However, my…read moreexperience today felt like that was warranted.
I ordered my daughter's senior prom bouquet from Butz Flowers, a business that touts "50 years of experience," and the entire experience was extremely disappointing. During the consultation, we specifically requested calla lilies (and paid extra for them) and said NO roses. They asked us to email exactly what we wanted, which we did.
The bouquet we received looked nothing like the photos. No calla lilies, but roses included, and overall, not even close to what we ordered. We paid $127 for this arrangement.
When I saw the bouquet, I called the florist, thinking they gave my daughter the wrong order, I was told it was the correct one. Upon explaining our dissatisfaction, I was told that it's "always florist choice." If that's true, why ask for photos? Why charge extra for specific flowers you don't intend to provide?
I politely asked for a refund. After being transferred multiple times and offered only a $25 in-store credit, I finally spoke with the owner, who was snarky and unprofessional. He insisted I return the bouquet for a full refund--even though prom was in hours and he admitted he couldn't provide the correct flowers anyway. Only after pushing back, He eventually issued a refund, but the experience was stressful, dismissive, and completely avoidable.
This wasn't my first time receiving flowers completely different from what I ordered from them. We decided to give them another chance due to the fact we were doing a consultation and the fact that they were the only florist open on the day we needed to order and the most convenient for pickup on prom day. I regret that decision.
For a business that prides itself on half a century of service, the lack of professionalism, accountability, and basic customer care was shocking. I will never spend another dollar here and strongly encourage others to take their business elsewhere.
The first two pictures are what we ordered, the second 2 are what we received.