I ordered flowers for my sister's birthday online- she lives within a mile or so of this florist and I live in Denver - I like to use local florists when ordering flowers. Online it looks like a fabulous bouquet named "tutti frutti" - after reading the other review though, I'm hoping they don't turn up wilted. The 3 stars, which is subject to change on saturday when my sister actually gets them, is for the fact that I almost didn't buy them. "Why?" Do you ask? Because the delivery charge+"service fee"+tax was over $21! Added on to an already somewhat pricey bouquet- although if they turn out as beautiful as the picture I will be less irritated about the "service fee". What is a "service fee"? Is that the fee to arrange the flowers you bought from them? Or the fee to actually put them in the box? Or maybe it's the fee to pay for printing out the card? Even if these flowers are gorgeous this will most likely be the last time I use this florist (I was forced to this time due to my procrastination) as I can't truly afford $21 added onto the flowers I send every time her birthday or a holiday pops up.
Minutes after placing my order online an employee at Flowers by Emily called to let me know the vase shown online was not in stock, she gave me two other options- i chose a shorter, more square vase, then she went down the list of flowers included in the bouquet and told me they were out of pink roses but offered yellow, white, red or green roses. She also stated another flower was was out of stock in pink and offered an alternative to that one. I told her I would like SOME pink flowers in the bouquet and she politely offered to include a very pretty pink accent flower to the mix. It's the end of winter in KC. I understand they might not have everything in stock, i was happy they called to include me in making these decisions instead of just throwing together something similar in the same price range. My sister loved the flowers and sent me a blurry picture on my iPhone- so while I cannot attest if the bouquet was up to par on my end, my sister commented they were very beautiful and "compact" - just the style of bouquet she prefers.... And my sister was blessed with a great sense of style... So they must have done a great job. Thanks, Flowerrs by Emily for helping make my sister's birthday a happy one. read more