Got refunded. But couldn't talk to anyone on the phone, their customer service is terrible and…read moretheir website is outdated and leads people to pick up their order when they're only ONLINE. DO NOT ORDER FROM THEM.

) and reached an answering service that wouldn't let me leave a message nor speak to anyone! We…read morespent $172 for a gift for our kids that was delivered to someone else and I can't speak to a human to have it rectified! Think twice before using them, and make sure you check all contact informaction before submitting your order so you can reach someone if there are issues. Of note, we are in BC, so it's not like I can go in and see someone to have this taken care of. Very disheartening to spend good money on a gift intended for a loved one, only to find out someone else got it and you can't reach anyone to discuss it!!

This florist is an absolute nightmare to work with. Where do…read moreI even begin? I ordered the "Cupid's Creation with Red Roses" by Teleflora (photo is attached) Yes, I ordered the standard one. The one PICTURED on the website. When you select the "As Shown", "Deluxe", or "Premium" you can highlight over the photos. When you hover, or click, the photo changes to a bigger, better arrangement. I ordered the standard, that was advertised as the first photo. The FIRST issue I have? It was a surprise gift for my boyfriend in Canada. I ordered them the night before. He knew he was getting "something" the next day. But when he received a call from someone identifying themselves as Xpressions Flowers the next morning, asking if he would be home for a delivery in 30-60 minutes? Yeah, that sorta killed the surprise and romance of it all. The next worst thing? He gets a call about 40 minutes before he needs to leave for work, and the call says, "Our driver is currently stuck on the Kings Way! So he may be there close to 1pm..." (The cut-off time I identified in my order special instructions.) Then? The arrangement that shows up looks like a complete mess. It literally appears to be something I could've just gone out back, trimmed some roses, and threw them in a basic, boring vase. NO filler flowers. NO multicolored roses. The roses aren't arranged at ALL, and they look absolutely terrible. My 5 year old niece could've done a better arrangement. Then, I call to complain, because the flowers I ordered were over $100.00 with delivery. I complain, and state these are NOT what were advertised. I even send the owner a photo of the flowers via Facebook on their business page, and the response I get? "That's the back side of them. Here's the front." The front photo was almost identical. And both looked ABSOLUTELY nothing like the photo on their website. NOTHING like the photo on their website. They offered to deliver more flowers, but the KICKER to this? They had to stop by on Saturday morning to PICK UP their flowers they'd dropped off, and then come back on MONDAY to drop off the "improved" flowers. The "improved" flowers were almost identical to the first delivery, but they threw in some babysbreath. Bottom line? Do not advertise an arrangement you can't deliver. PERIOD. This was an absolute waste of time and money. Save your money and just go to Walmart. Their flowers last longer and look the best--and you'll save 90%.

When you spend $100.00 on flowers you expect more the 8 blooms, a spring of fern and a vase from…read morethe dollar store. Extremely disappointed in the presentation.

I had a great experience today ordering flowers. Jaine was very helpful and polite. Very willing to…read morehelp. I will order from there again.

I ordered flowers for mother's day from this business because they had decent reviews but this…read morebusiness does not know how to handle customers complaints. I had requested for the flowers to be delivered at a time when it was less busy for them strictly because I wanted the flowers to be delivered properly. They simply left the flower on the front step in the freezing cold while it was snowing and didn't even ring the doorbell to tell my mother she had a delivery. When my mom noticed them outside, they were half wilted and broken. When contacted about the state of the flowers, this business simply brushed me off and said the flowers were ok, just to put them in cold water. Half the bouquest was wilted and petals were falling off, flower heads were broken and the whole bouquet looked pitiful for the $80 I paid. To top this bad experience to worse, after I wrote a bad review on their website, they sent me a personal email stating: "Feel better? You just boosted our google rank, not made it worse". How unprofessional and juvenile can a business be. I have never seen this in my whole life. They do not care about customer satisfaction and will not take accountability for bad service. I have never had an experience with a business such as this one.