Very friendly and helpful staff and they have a great selection. I was in and out within a few…read moreminutes. Will be returning for future business.

Absolutely beautiful arrangement on super short notice. They responded quickly to my emails and…read morefollowed up on my order with me ( I had reached out after hours. I picked Lucille's because the pictures on their website looked original. Not stock pictures that you see on multiple websites. When my cousin sent me pictures of the flowers that were delivered, I was so pleased. They were absolutely gorgeous. Highly recommend Lucille's. For both customer service and work.

Some of the best plants and trees I've ever purchased. The staff there are very knowledgeable and…read moreaccommodating

I have shopped here for years for the exceptional customer service and plant selections. I…read morerecently went to order some dirt, the newest member was not understanding my request. When I tried to explain my request she snapped at her boss "can you take care of her" loudly instead of saying, can you give me a minute while I get my boss. At that point I was so upset, that I did say a bad work ***this I'm outta here. At which time the owner yelled at me for being rude to her worker, as I left she proceeded to follow me to my car and tell me, "never come back here, you where rude to my employee." Instead the boss should have de-escalated the transaction and interved. I know the customers are not always right, but in my profession we always take the side of the customer, as word of mouth can destroy a business and reputation. I apologize for my cuss word, but not for walking out on the business, I went elsewhere to get what I needed, and I won't be coming back to shop, nor will my family, and that is at lest $1000/year.

the lady working behind the counter kelli i believe her name is, very rude person. will argue with…read morecoworkers over cleaning the grill and ovens. ive heard the same argument from her a handful of times. as you stand there waiting for someone to acknowledge your there in line, she continues to disregard customers waiting in line. almost like she hates her job and doesnt want to be there. not a good look and awful customer service.

The front end manager tonight so rude. Waiting for the cashier he keeps talking to her, no…read moreacknowledgment that I am waiting. So I move to another cashier that just waiting she had a big welcoming smile and I told her how I was cashing out my order. She doing just fine. When he decides he's gonna come over he jump in the middle of my order. Start asking questions moving things and messing everything up for the young lady. She gave him the please stop look but he just kept touching. So spoke up and then he turn in a rude very condescending. To both of us. I would say that he is just a warm body staff that the store can trust he won't steel. I feel bad for the group of young employees he is overseeing tonight. This will be that job they look back at hate it all because of the warm body night management hope they find a better environment to work in soon.

What a great nursery out in the middle of nowhere! We were headed to Perini's steakhouse when I saw…read morethis place. After eating we stopped by. What a great little place. It's family owned, and kind of small. But they have a good selection, and the plants looked really healthy. Talked to the owner for a minute. They have been there 2 years and I just now found them. My loss. They have all the usual stuff, so stop by and check out their selection. There might be something that belongs in your yard!

What a wonderful experience! The owner, Stephanie was so easy and pleasant to work with. I gave her…read morethe 2 colors I needed in the arrangement and my girl and I was absolutely dazzeled by it. Was created and delivered in 2 hours! No bad things to say. Stephanie is the greatest. Keith C.

Ok, so the first time i went into this store I absolutely was pleasantly surprised with how much…read moreproduct they have. i went in just to check it out and walked out spending over $100, first lets rate the building... i give that 5 stars out of 5. it was clean organized and it smelled so good. I was able to move around without bumping into shelfs or displays. next the staff i rate a 5 stars out of 5 because as i walked in i was immediately greeted with a friendly hello and offered to assist me very quickly which i absolutely loved and when they helped they were very knowledgeable on the products. next the products the sell i give also a 5 stars theres products there for almost everyone's liking! from the girly girl to the macho man lol which is perfect for me cause i love to gift shop and this is an ideal place that has a diverse selection to shop for the smoker. next i rate the prices at 5 stars as well cause the quality of the items are superb! i dropped a pipe n it actually didnt break unlike the other products ive purchased at other abilene head shops. Im definitely going to be a loyal customer and will be directing all my friends and family to this head shop from now on. Thanks for a wonderful shopping experience!

DONT GO HERE!!! Everything is so cheap and breaks within the first use... My husband was told his…read moregovernment issued real ID was fake!! Just go anywhere else service is awful with rude employees and the products are literally worthless.

Our go to place for the best selection of toys, children's clothes and kids furniture when we're in…read moreAbilene TX.

Highly recommend this company! We are going to be first time grand parents . Terry the owner was…read moreso kind and very knowledgeable. Answered all our questions. Ashley was extremely helpful and made us feel like family. She also was very knowledgeable on all products.. I can't wait to return to this store!!!! They have these San Antonio peoples as customers for ever.

They are very helpful and courteous. Whenever I'm in the area I usually go to BCH for projects…read more They are right on the corner of the I20 south frontage road and oak st. Since they are a smaller store in a small town it's hard for them to have everything but usually have something close to what I need. If not, you have to go on to Abilene which is 15 minutes away. Easy access from the 301 exit. Smiles and good customer service.

They completely ruined my outdoor project with their recommendation of a product that, come to find…read moreout, was for indoor use ONLY! When I called to complain, not only did they offer no help at all; but, became very judgmental in self-righteous indignation when I said a cuss word in my OWN home over the phone! They went so far as to threaten to not return to me my money for their recommended product. They do not like vets who show their frustrated anger in their own house in a way not approved of by Big Country Hardware, at least that's what their words & demeanor scream. I do not recommend this store to any vet...or their family. I'm honorably discharged from the Coast Guard, but not honorable enough for Big Country Hardware.