We are having a destination wedding in PR on May 17 and was trying to do business with Floristeria Zuazo for the bride's bouquet and some additional flower packets to use as decoration.
We called to get a quote and was asked by Noel to email him with the details. I sent the email on Mar 21. Almost 3 weeks went by without a response to my message. I decided to message him again on April 7, putting as subject 2nd Notice. The message I received the next day from him was that he couldn't understand the message and was confused (after almost 3 weeks). In the message I even included fotos and specified the name of the flowers. I decided to call him because I couldn't figure out what he didn't understand. It took several calls to reach him because every time I called, he was either busy working with someone for a wedding or had left. I asked to give him a message to call me, which he never did. Finally, I reached him and explained myself again regarding the details of the order. He said, he would email me the flowers and flower packets available, which he did. I called him to agree on everything and after agreeing, he said to message him again with the details agreed upon on the phone for a final quote because at that point I said, we wanted to make the payment.
I proceeded to email him again on April 17 which was on the same day of the telephone conversation, with everything we had talked about, for the final quote, so that I could make the payment. On April 27 (10 days after my message), I had not heard back from him, so I decided to call, again. I called around 3:00 PM and he was already gone. I talked to Gema and she thought, that it was not 2 weeks yet since I emailed him, so I guess she thought 10 days was not too long of a wait. Duh!
Noel, emailed me the next day, which is April 28 and at this point said, he couldn't do the work for me because, he didn't have the flowers available. When, he emailed me last and on our last conversation, he had even given me the prices on the flowers he suggested. At this point, we are only 2 weeks away from the wedding. I spent over a month from March 21 to April 28 dealing with Zuazo, Noel and sometimes Gema, between telephone calls and emails and 2 weeks before the wedding, they said, they can not do the job.
I consider Noel and Zuazo to be very unprofessional and irresponsible. He has cause me unneccessary troubles and too much wasted time...SO BEWARE OF ZUAZO!!! read more