1. Florida West Coast AC

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Lehigh Acres, FL

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Florida West Coast AC

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

Services - Florida West Coast AC

Air duct cleaning

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11 years ago

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One Way Air - 10 days old ...

One Way Air

(21 reviews)

Dan H got me running fast and efficiently. He knows his job!!!! Dan took his time to explain…read moreeverything in detail. Dan came out in the middle of the night when no other company would answer the phone. Thanks Dan at One way Air!!!!!

Stay away from One Way Air…read more My experience with One Way Air has been one of the most frustrating consumer experiences I have ever had. What started as a preventative maintenance visit turned into a sales appointment before the scheduled maintenance was even completed. Instead of performing the service I requested, the visit quickly became focused on selling me a replacement system. For approximately two years, my preventative maintenance visits repeatedly included discussions about replacing my AC system. The final maintenance visit became a sales conversion that resulted in replacing an operational system. I was sold a two-stage HVAC system specifically for humidity control and improved comfort. The system installed did not match the configuration I understood I was purchasing and has not performed as represented. The problems started immediately after installation. Within the first few days, I observed installation concerns, including an improperly sealed filter/media cabinet, sealing deficiencies, condensation issues, and areas of the installation that were visibly wet. Within about 10 days, I observed rusting screws and dripping sealant (mastic). A newly installed HVAC system should not be showing these types of issues. The system also developed a blower motor/module failure requiring warranty repair. My home is still not cooling properly, and despite documentation showing the blower is not operating correctly, One Way Air continues to dispute the issue rather than resolve it. The warranty repair remains incomplete, and I still have not received a clear corrective plan. One Way Air has been to my home approximately five times since installation, yet the problems remain unresolved. I was forced to hire two independent HVAC professionals at my own expense because the issues were not being resolved. Their evaluations documented concerns that remain unresolved. It has now been approximately 40 days since installation, and I am left with an HVAC system that is not performing properly, an unresolved warranty repair, and no clear path forward. I replaced an operational AC system expecting improved comfort and reliability. Instead, I ended up with a system that performs worse than the one I replaced. The lack of communication, follow-through, and accountability has completely eroded my confidence in One Way Air. On Monday, Ryan advised that he had received my emails and would be sending a written course of action "momentarily." As of Friday evening, I still had not received the promised written plan. The responses I received did not address my specific questions, provide supporting documentation, or offer a clear corrective plan. They felt like repeated explanations without resolution or accountability for the documented installation and equipment concerns. Do your research before hiring One Way Air. Get everything in writing before giving any money. Make sure the exact equipment configuration, performance expectations, and scope of work are clearly documented. Do not rely solely on verbal representations or a generic invoice that only lists model numbers without clearly explaining what you are receiving. If I had known this would be my experience, I would not have hired One Way Air. Learn from my experience: verify exactly what equipment is being installed, get every promise in writing, and make sure you fully understand what you are receiving before you pay.

Eternity Heating & Cooling

Eternity Heating & Cooling

(7 reviews)

We were messaging in the yelp app to get information on installing an air-conditioning window unit…read more Eternity heating and cooling answered our questions professionally.

I do not suggest hiring this company. I hired them to replace an AC unit. I was out of town so…read morecouldnt show them the unit itself, which is located in a highrise called Oasis Grand where many AC contractors perform work. I also sent them a picture of the actual unit inside. They said they will send a tech to view an outside unit so they'll be able to identify which unit the inside actually is. I texted them to re confirm the unit and they were confident with everything & sent an invoice. I then applied for a 0 % credit offer through Eternity's program to finance the unit. I got approved after a hard credit inquiry and on the day of install, they said they cannot replace the AC unit because they dont service that type of AC unit. Instead of admitting fault, they also made excuses that the original unit was modified, etc after the tech viewed it, I then asked him to send pictures. When the pictures were not sent they said building didnt allow them in. In essence, they lied about seeing the actual unit on install day. I then asked them to assist me with reversing the hard credit inquiry and they did not respond or do anything to assist. This hard inquiry dropped my score by around 10 points! This company is very unprofessional and dis honest.

Family Air Conditioning and Heating

Family Air Conditioning and Heating

(61 reviews)

Outstanding Emergency Service and Quick Response!…read more We had an unexpected HVAC emergency on a Sunday morning and needed help before the problem caused further damage. Our neighbor alerted us that our outdoor HVAC unit was making a loud noise while the fan was running. When we investigated, it appeared that a snake had become caught in the unit (see photos). We first contacted the HVAC company where we have a maintenance plan, but they couldn't send a technician until Monday afternoon. Since we were concerned about the potential for further damage, we wanted the problem addressed as soon as possible. Based on recommendations from friends and neighbors, we called Family Air Conditioning & Heating around 9:30 a.m. Someone answered promptly and was able to dispatch a technician that same morning. We were given an arrival window of 9:30-11:30 a.m. and received a text confirmation along with a photo and background information about our technician, Ricky. Even better, Ricky arrived within 30 minutes of our call! Ricky was knowledgeable, thorough, and professional. He explained what he was doing throughout the process. After removing the snake's head from the top of the HVAC unit, he thoroughly cleaned the fan blades and vacuumed the bottom of the unit, where the remaining parts of the snake's body were located. He also checked for potential electrical damage. We were extremely pleased with Family Air Conditioning & Heating's responsiveness, especially on a Sunday, and the quality of the technical service we received on such short notice. When you're dealing with an unexpected problem and are concerned about possible damage to an expensive piece of equipment, having someone respond quickly and take the time to do the job thoroughly makes all the difference. We highly recommend Family Air Conditioning & Heating, and we especially appreciate Ricky for his excellent service. We would absolutely call them again!

I called on a Saturday at 6:30pm because my air conditioning stopped cooling my home. The…read morereceptionist said a technician would call me within the hour. After one and a half hours, I called back to let them know I did not need their service. My neighbor was able to help me the following morning. I get a text at 10:30 PM Saturday evening, saying my technician had arrived. I was not home and I quickly texted back saying I had canceled the service call. I had a contract with them to check on my system every six months. Well, they never checked anything of importance since the Freon was extremely low, and there was a buildup of bacterial gunk that was never cleaned out. I have canceled my contract with them and want to warn other customers to make sure they do their job since they did not do that for me.

Infinite Electric & Air

Infinite Electric & Air

(10 reviews)

Infinite Electric & Air Pending Review…read more04-29-26 Review: I recently posted an excellent review for this company but have since learned that they didn't do the work that was needed to fix the problem. They told me the problem was fixed but after supposedly fixing it it wasn't it still existed. After having them replace all circuit breakers and install surge protector, which was working fine before, it still wasn't right. They were to replace the meter claw can which they did not do. They came back 4 more times and told me it was probably my refridgerator causing problems, which they plugged into an extension cord and left it that way. The red flag went up when they said all the outlets and switches had to be replaces upstairs to the tune of another $1200 in addition to the $3200 I had already paid them. Also told me I needed a new ceiling fan because it went bad but there was power to the switch so I got one. Another lie, no power but there was before them. I called another company to come give me an estimate and they showed me pictures that the only thing Infinite did out side was to change the disconnect hookup which was not the problem, it was he can as I told them in the first place. I did make them aware of my findings and have not heard back from them as of yet and that was two weeks ago. They just kept leading me on and grasping at straws. What a nightmare!

Excellent service call with Isaiah. He was prompt, very professional and very thorough. I'm very…read morehappy with the service he provided me... I highly recommend Infinite Electric and Air!

Florida West Coast AC - hvac - Updated October 2026

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