We purchased our accordion shutters from them about 10 years ago and this year a couple of the wheels broke and they replaced them. The repairmen knew exactly what the problem was and took care of it. It was not something that we could have fixed ourselves. read more

Their customer service is terrible. They were definately in the wrong and would not admit it. Salesmen up to the owner of the company wouldn't accept the blame that they did wrong. No one said that they were sorry and basically called me, the customer, a liar. I am not a liar and their company ethics are terrible. I will not do business with them again. read more

Good products in Vero beach. Responsive with questions and service. Sales person is excellent. Can go and visit the office to see the product anytime. No gimmicks for sure. read more

I had multiple quotes and reviewed options prior to selecting Florida Shutters. The knowledge and followup received from Dale who came out and presented the quote was fantastic. I assumed he was the owner but soon discovered he was a long term team member with a lot of care and concern for the client. A few bumps, nothing major, which were rectified immediately with Dale and Tom's (owner) help. Great people to work with which is especially helpful as we're not there full time and the work was done while we were away. I rarely posted reviews of this nature as it should be expected to receive receive a positive experience in general from professionals. In this case, however, the team exceeded my expectations. Kudos to Tom, Dale and the whole team. read more

When installing the shutters they ripped a hole in my window screen and didn't even bother to tell me. I let them know about it and all they said was, that's too bad. read more

Had a great experience with them the techs where very professional. Put up my shutters and took them down. read more

We decided to get accordian shutters and interviewed 8 different companies from Brevard, Indian River and Lucie Counties. We'd just had a friend get shutters from 1 of the companies, but another friend had told me what had happened when they bought their home and had a problem with their shutters. A company come out and told them it would cost several thousand dollars to fix their shutters so they decided to call another company. Florida Shutters came out, said "these are our shutters", told them there was nothing wrong, they just needed to do something very simple and they ended up not having to pay anything for the visit. She was extremely pleased with them so I decided to get a quote from them too. In the process of interviewing these different companies I learned a lot about accordian shutters. I also contacted the maker of Big Bertha which is Alutech United and learned about PSF, construction, locking mechanisms, etc. Then I contacted Town & Country which is the manufacturer of the accordians Florida Shutters uses. I spoke direct with the head of Manufacturing and Research and learned even more about shutters, fail points and how to properly care for them. I also learned that Florida Shutters uses their 'mid-rise' version of shutters which are designed for midrise condos and apartments so these shutters HAVE to be able to withstand even more wind pressure. The amount of wind pressure PSF with the Florida Shutters was substantially stronger than with BIg Bertha's and they didn't have the rod locking mechanism which would eventually lead to corrosion. On top of that, not only was Florida Shutters using a far superior and stronger product, they had the best price. In some cases by several thousand dollars then some of the other companies using inferior products. One of our windows also had a 45 degree angle that had to be dealt with and the issue was it's proximity to another huge window. One company said they wouldn't shutter it, we would have to use our old shutters for that window. Other companies said they'd have to run the track across - meaning it would be running 'through thin air' - not attached at that point to the wall and would be sticking out as much as a foot from the house. Not an attractive option, and certainly not a safe option as tracks would now be in the way for walking, cleaning windows, etc. When Don came out to properly measure each window he explained this was absolutely no problem at all. Florida Shutters had designed and patented a number of different parts that make it possible to work in and around all sorts of unusual construction challenges. (When the job was done, this area came out beautifully without a glitch, and everything operates smoothly!) We met with Tommy (co-owner) and asked more questions, then decided to move ahead. He explained the scheduling process - which as with any outdoor business - is dependent on weather. He said they notify you when they're ready to begin but that we could check back when we were closer to our installation window to see if they had a better idea of timing. Don the individual who does the final measuring was extremely professional and courteous and that was a good start in terms of dealing with someone from the company. The crew (John and Dillon) came out ahead of schedule which was perfect for us, but as an avid gardener I was concerned about them damaging my plant collection. I have never seen 2 people so careful. Not one plant was damaged, they constantly cleaned up after themselves and when the job was done, the tracks were spotless and the yard and driveway were clean. They showed us how to operate the shutters and were extremely professional and polite the whole time they were with us. I was so pleased that when my friend decided to go from regular shutters to accordians on her addition, I got her to get an estimate from Florida Shutters. She was going to use the company her contractor wanted but after Florida Shutters came out and she saw what they could do and got their price which was fairer than her contractors, she moved forward with them. The day her job was to begin she had to leave town due to a family emergency and so I casually oversaw her project. I had requested from Tommy that she get the same crew but due to scheduling that wasn't possible. Probably a good thing because I can now say in this review that a second crew was equally careful and polite. Her job was even more 'delicate' than mine in terms of plant protection and I checked every day, and after the job was complete, and none of her specimens were harmed. I have nothing but good to say about this company. The level of concern they showed for our property and the level of respect was exemplary. Thank you Florida Shutters for a job well done, a top notch product and a fair price. 3 things that are hard to come by these days - period. read more

My husband and I believe this was one of the best, if not THE best experience we've had with a contractor. We'd give them 10 stars if it were possible. They were top notch professionals from start to finish of our project. Most of all, their communication was awesome. We're totally pleased with the results. read more

measured & ordered shutters 14 weeks ago. Had to go in because they will not return phone call to find out possibly be an other 3 weeks. Contract was for between 12 & 14 weeks. needless to say very slow. Hope installation goes better. Would move on, but they have too much of my money. read more

I don't recommend Florida Shutters. Very unprofessional and unresponsive. Note the only other review here is a low 1 star review.