My racing bike needed help! I had a frayed gear cable. JC replaced the cable and cared for my…read morebike's chain, shifting cable and gear mechanisms as if it were his own bike. My bike ride home was dreamy. It's always fun to talk with JC and Kristi. They are Good people!

Wonderful store for anyone who loves the outdoors. Huge selection of SUP's, Kayaks. Bicycles,…read moreclothing and all kinds of gear and accessories. Staff was super friendly and helpful. Rented a kayak for two days, and will be back here on every visit to the keys! Highly recommend!!

Bass Pro shops island style are always fun to visit. This is island style. Sits right on the bay…read more Nice tall ceilings, clean bathroom on first floor. We also got our fishing licenses here.

Bass Pro Shop located in Isla Morada is a popular spot for tourists heading through the keys…read more This is your spot to stock up on fishing gear, rods and tackle. Store is huge with an amazing inventory of outdoor clothing and accessories. You can pick up Keys-theme souveniers and some salt water taffy! There is a giant fish tank and in the center of the store you will find a replica of Ernest Hemingways's boat Pilar. You can climb up and enjoy a bit of Hemingways's history. Staff is super friendly and knowledgeable. They will provide you with great gear recommendations. Store is organized and great for browsing even if you don't buy anything. However prices are great and reasonable so most likely you will not leave empty handed. You get beautiful view of the marina so definitely worth visiting!

Great location in a free standing building on Route 1 in Islamorada with a big parking lot. There…read moreare a few West Marine locations in the Keys but there is a demand. The employee at the fishing rod shack was very friendly and really knew his inventory and I browsed some rods. Came here with my buddy to find a locking mechanism for his new boat trailer and bought one. They had a few options at decent prices.

Khouri at the Islamorada West Marine exemplifies customer service. I called at 5:50pm on Friday in…read moredesperate need of a 7 pin trailer adapter as mine went missing and I was departing Saturday morning. Khouri verified she had stock and she STAYED OPEN!! so I could get there at 6:10pm. She showed me multiple options and checked me out by 6:13pm, after closing. That is customer service.

This place has everything you need for fun and exploring the coastal waters of the Keys. We…read morepurchased a dry bag, water shoes, and a long sleeve water shirt for my husband to use while adventuring in and on the water. The staff (Anna and Thomas) were super helpful and friendly. The next day we returned for the 3+ hour Mangrove Tunnel kayak tour and absolutely loved the experience! Suri was our guide and helped us to understand the basics of kayaking. She was engaging, intelligent, and knowledgeable about the bay, reef, mangrove trees, fish, and other wildlife. We started in the bay and quickly made our way through water paths, and narrow tunnels of mangrove trees -- which was SO beautiful and peaceful. It was almost like being a kid again -- exploring secret passageways and I even got to jump into the water -- ocean water, which was so refreshing and wonderful. We had a great time and Suri even took photos of the whole group and airdropped them to us later so we had a memory of our time on the ocean and in the mangroves. We'll always remember this adventure as a highlight of our Florida Keys trip. If you're debating whether to do this or not...don't hesitate! We felt that our kids (13,19,25) would have loved it had they been with us.

The mangroves tour is a beautiful experience in Nature. Our guides were not great. Dylan and Bennie…read more(maybe in training?) got the group in their boats and then sped away leaving us to struggle to keep up against the current. There was an older woman in the group who could not keep up and only after I expressed my concern about her did they double back and help her. No kayaking instruction, no nature instruction other than what not to touch under the mangroves. The guide played music and paddled away over and over at a rate that left the novice paddlers far behind. Consider checking skill levels of the group, stopping for regular check-ins, perhaps teaching about nature a bit?

Great place to get advice!…read more I was fishing in the Keys for a week and not knowing the local waters, had asked for advice from a few bait shops. Some of the advice I got was either bad or maybe even intentionally misleading, but there was a gentleman at Reef Light Tackle that was super helpful. I came in almost every day to buy bait and talk about where I should go that day for fishing and snorkeling with my family. If you're looking for a bait shop with really knowledgeable and friendly staff that are able (and willing) to give you the info you need for a great week of fishing and snorkeling, I strongly recommend this shop.

The staff was amazing! I am retiring soon and wanted to start fishing from my Kayak. I have no…read moreidea what I am doing and I was honest and up front with them. A very lovely lady helped me in what equipment I needed and walked me through the process. Wonderful customer service, an amazing selection of poles from very low priced to several thousands. If they don't have you don't need it! I look forward to visiting several times over the next few years.

customers service was terrible, employee was disrespectful, ungrateful, and overall rude.read more

I've been shopping at this West Marine for years and while the service has never been bad, it's…read morealso never been anything to write home about. That all changed today! While preparing for an early morning fishing trip I realized that one of the batteries in the bank had died. I went ahead and ordered the battery from a local auto parts store only to arrive there and find that they had ordered the wrong one. Feeling rather desperate as everything was closing I called West Marine and spoke to Will. Not only did they have the battery I needed in stock, they kept the store open an extra 30-minutes in order for me to be able to make it over in traffic and purchase a battery, saving my fishing trip. If nothing else that alone deserves five stars in my book. Be warned that the shopping center where this west marine is located is pretty sketch. But the store itself is clean very well organized and well stocked. From electronics to fishing gear to clothing, it's all there. Overall could not be more pleased with my experience today than I am.

The only ski store in Miami, Peter Glenn is the place to go for everything snow related…read more I know everyone now does their shopping online but I actually don't mind buying stuff from here. Some things are comparable in price. I came here recently because I needed some boots for my kids for snow. I knew I could get some online but I wanted them to try it on. They have a nice selection of boots and I had them try some on. Ended up getting them each boots again the price was pretty even to the online selection. They also have all sorts of ski equipment as well as thermals and clothes. The service is also outstanding. When I walked in I was instantly greeted and someone was quickly there to help me select shoes. My only complaint was that they had a lot of sizes out of stock. But if they are it in Miami I get why they don't have a lot of stock.

I have been here twice now and each time able to find what I needed. A few years ago needed stuff…read morefor Vail, Colorado buying boots and thermals. Worked out perfectly. Today i came back because of an upcoming camping trip. Again found good service to point out and assist with new boots, gloves, beanie caps, jackets. Very much appreciated considering this is south Florida with limited selections. LOL! Staff is odd, somewhat halfway want to help you but apathetic reserved. A strange vibe to say the least. Perhaps because they are situated on the second floor via elevator? It's also the same from my last visit a few years ago. Nonetheless, not northern hospitality, but at least I found what was looking for

Visit the Store Sunday and what lots of help from Peter deciding…read morewhat product to use to wax my boat among other items. Thank you Peter

Drove 32 miles to pick up an order just for the employee to tell me they sent it to the delivery…read moreaddress with one of their drivers, they should have found a way to remove the order for pickup up so i wouldnt have driven to the pickup location for no reason.