Trying to help future customers make an informed decision on where not to go when something is…read morewrong with their car. This is based on my experience bringing my car in due to it shaking while driving. After a conversation with the service advisor who recommended new tires, I trusted the issue would be resolved. But after $800 worth of tires, one tow back to this place, and no help from Justin (the manager), I now have new tires I can't safely drive on due to the car still shaking. If this is your only option, like it was for me on a Sunday when I originally came in, I would document the conversation to protect yourself against their practices. Good luck!

Kudos to Justin at Firestone 2587 S. Hwy US 27. They fixed the cooling fan issue that Tires Plus…read morewasn't able to.

I have only been to Viera location. I highly recommend these people. Did great job about 2 years…read moreago. I believe the man i dealt with had high values and was honest

I had a slow leak in a tire, and all of the other "tire " places around were quoting at least an…read morehour and a half just to see if they could find a screw or a nail that I could not. I called Christian Brothers and Jeremy told me to bring it right in. He quickly put it on the lift and had me back on the road in no time. Where the screw was couldn't be patched, but he offered to put a plug in it to get me by until I could get a tire. He then refused to take payment for the service. Needless to say, I ordered the tire from them instead of going to another place. This kind of "do the right thing for people" service is far and few between these days. Thank you!

Another reason to like this business. We were hearing a strange noise from our recently replaces…read morerear brakes. They inspected them and replaced them under warranty. They back up what they install. Down to earth and good people.

I took my car here a while ago now and I wasn't going to rate or review that this is just another…read moreshady unhonest mechanic that will rip you off given the chance. However, my mother took her car here and funny enough was given the SAME exact diagnosis for the same $1000+ bill. Never did the work they suggested and my car is still running like a charm so just another greedy owner who wants to take money where they can. Any work I've had done to my car since has never been anywhere close to the price they wanted to charge. It's unfortunate that you cannot trust these professions anymore, I strongly suggest finding a trustworthy mechanic who won't take advantage of you. Unfortunately I would never recommend anyone take your car here if you aren't savvy with cars or how much a service should actually cost.

I am so impressed with Tuffy. Took my mom's vehicle in because the air was not working. At first…read moreEric thought it was going to be a major repair, however after starting the repair he found it was just something minor and not too expensive. I had already told him to go ahead with the major repair but he was honest and called me to let me know it wound up not being as bad which was a huge blessing as my mom is on a fixed income. I appreciate the honesty and for taking such good care of the vehicle and us! We will definitely be back for any future car repairs. I highly recommend giving this business a try. Honesty means everything in my book.

I have never been to a garage that was FRIENDLY, personable and helpful as this place! I must say,…read moreit HAS TO BE just this location. I completely loved the work dynamics betweent the employees. It is DEFINITELY true with the saying, "a good business is when the employees are happy", and that is what this place is about. I got nothing but excellent service from Chris, the lady behind the counter (I forgot her name :'D), the mechanic that worked on my car, and spotlight on Joe! Joe, overall, was my main point of contact and truly helped me out making my decisions in what to do with my car and helped me financially wise as well. Joe, you're a great guy! Service - I really want nothing but OEM parts for my car as it is my fault driver, and Joe was up front that they didn't have my OEM parts and I was appreciative about that. He assured me the parts, at least for what my car was needed, was up to par. Price and service is within the industry par, so they weren't trying to rob me or anything. I really enjoyed and felt calm and trusted in their work. I plan on coming here from now on. They let me inspect my car as I somewhat know what I'm looking for. I just got amazing service here!

Very Unprofessional and dishonest. I went in for a new battery, they told me I needed a new starter…read morefor $800. No mechanic ever explained to me what was actually going on. I called their bluff, walked out, started my car (shocker), then went to autozone and got my battery, starting system, and alternator checked for free. Turns out everything is fine. They tried to get me! Avoid this Pep Boys at all costs.

On November 29, 2025, I took advantage of a Black Friday deal offered by Pep Boys: buy two Cooper…read moreTires, get two free. On the same day, I scheduled an appointment for the installation of the four tires at Pep Boys store #1054 for 10:00 AM on December 5, 2025. After waiting an hour, I was apologized to for the delay and assured that I would be next. However, after another hour, my vehicle was finally on the lift with the rims and tires removed, only to be informed, "Sorry, we don't have your tires in stock." I was then offered the option to purchase other tires at an additional cost (which felt like a bait-and-switch). I understand that issues can arise, especially during a sale. However, part of good customer service should involve checking inventory before making a customer wait two hours past a scheduled appointment, only to inform them after their old tires have been removed from the vehicle. While at store 1054, I called Pep Boys customer service. I was told my case would be forwarded to a district manager, who would call me back, and was advised to "please monitor my calls." A day later, I am still waiting for that district manager to contact me. What has happened to basic customer service? If it weren't for the customer, businesses would not exist. The customer keeps your doors open, Pep Boys! I received a call at 5:15 PM on December 5, 2025, from Pep Boys Store 1054, notifying me that my tires have arrived and that I can schedule another appointment for installation. Now, I'm questioning whether I can trust Pep Boys for this installation. Can I trust that my life and my family's safety will be protected after Pep Boys works on my vehicle?

Thanks for being so reliable and easy to talk to, guys! Awesome work, and easy to deal with.read more

These guys are so friendly and very good at repairing your vehicle ac or general repairs. I highly…read morerecommend them. Brett and Gary are the owners and are super friendly. So glad I found them!

Let me start with one of the most important thing in my book Trust…read moreTrust in a mechanic is hard to find until now Everything that I ask for was completed safe with the highest quality posable. I have never had a mechanic that truly cares about you as a customer and really as a person. Times are tough for everyone but I will tell you all of the repairs I have had completed was overly fare on pricing And top top it off he sent me a video of every repair completed Who does that ? Some one that has respect for his customers. Thank you so much

Matt came over and did a diagnostic of my vehicle and told me what was wrong. I later drove my car…read moreto his shop and he made the necessary repairs. He did a great job. I now have in him in my faves list.

Came in for just an oil change, check in was busy which it was a Saturday morning. Oil change took…read morearound an hour total. They kept me in the loop what was going on by text message, even sent a video explaining what all they checked and what was good. Didn't try to huddle any other services like most places do. Price wise they are actually pretty good so I'll definitely be coming back. Thanks again!

Since when is it ok to ignore a client? how about a…read morereturning customer? I would say never. we could not reach a deal because 4, yes 4 different sales personnel, including the manager could not return my calls, nor follow through on what they said they would do. I then chose to contact the dealership GM. He also was a waste of time, choosing also not to respond. They got my business once, but I would not trust them again. People - your hard earned money and your choices are yours - do not waste your time with those who do not appreciate you as a customer. Truly an all round disappointing experience.