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Florida Counseling and Evaluation Services

1.1 (9 reviews)
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Thriveworks Counseling

1.4(10 reviews)
7.9 mi•Southside

This company is one of the worst counseling services ever. Customer service representatives are…read morenone caring and does a poor job at resolving issue. If you call 50 times to ask a question about anything you will get 50 different answers. This Company appears to be more concerned about earnings than the wellbeing of their customers/patients/clients. Shame on you, The owners of Thriveworks!!!! Do better!!!!

Thriveworks in incapable of billing correctly and notifying patients that claims are not…read moreprocessing. Two out of three services my son received were billed to the wrong insurance and have now been sent to collections because we were not notified. SIX WEEKS of speaking to billing representatives (all in countries overseas - one specifically told me she is in the Phillipines) have led to dead ends. They promised to bill to the correct insurance. I heard nothing and my insurance company never received any claims so I continues calling. They told me to stop calling and then emailed saying it was rejected again. However, my insurance company says they never received the claim. The representatives give so much conflicting information and there are so many red flags with their "procedure". I told them to transfer me to someone in the United States for my last two calls. The first person I spoke with was wonderful and could clearly see the issue. Unfortunately, she had to submit it to the overseas billing. They, of course, lied again and basically told me 'sorry about your luck' - they wouldn't even submit the claim. The second person in the United States said if they keep pushing this issue, there would be penalties for Thriveworks!! So instead they are penalizing me for their incompetence - the incorrect bills that were never sent to me have now gone to a collections agency and are $500 instead of $40. I am reporting them to The Better Business Bureau and will be asking my state representative's office if they know of someone who can help me to "inspire" the overseas billing agents to do their job. I gave this company a one star rating only because I had to. In reality, they deserve zero stars.

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Thriveworks Counseling - Get award-winning therapy with Thriveworks. We've earned 50+ awards for our expert services.

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Get award-winning therapy with Thriveworks. We've earned 50+ awards for our expert services.

Florida Counseling and Evaluation Services - c_and_mh - Updated May 2026

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