The worst vacation I've ever been on! We love the Florida Keys & will go back again but please, avoid this company!!! We planned this vacation for 9 months. When we first contacted Ricky she was all positive & informative, she'd return our calls etc. We couldn't find negative information about her company in reviews so went for it putting down $500 to reserve a boat. Within 3 days our credit card was being used in Mexico! We canceled the card and tried contacting her as now I was concerned about this company. We tried calling multiple time a day for a week, we texted, we emailed. She would never return our attempts at reaching her. Finally I left a voice mail saying I wanted a refund. That got an immediate response. She said she had been sick, etc. We decided to continue as this sounded like such a great vacation. As time when on when we had questions it was the same thing, never could reach her. We had called the chamber of commerce to see if she was legit, they assured us she was a real company & had never had a complaint to them.
Ultimately we arrive around 2:30 pm on our scheduled day. Same as Keri R's review, boat is filthy, something was actually rotted in the freezer, it was filled with mosquitos, it looked nothing like the picture on line and nothing worked, no radio, no emergency radio, even the battery powered lights didn't work (we found out once on the water) it was dingy & battered. She had an excuse for everything mostly that her employees rob her blind! We couldn't go out the first night for various reasons. The next morning after our "1 hour orientation" (which took 5 hours literally of our vacation time) we were off. She drove the boat out of the canal and hit 3 other boats going out. 2 were her own but wow, quite exciting. By the end of the first night our boat was dead. No electricity. The next morning we call her, 3 hours later she comes out with a battery charger, gets it going, leaves us with the charger & wasted another hour of our vacation time talking. Meanwhile she nearly falls off the back of the boat at the ladder when she leans against it, it falls apart & we grabbed her to pull her back on. Then we realize the ladder & railing are held in place by a bungy cord.
We're not able to continue our boat trip as planned as now it is 3pm and there isn't enough time to get to our destination so we go a little further & have a great rest of the day fishing.
The following day we call her as directed when were ready to return as she needs to drive the boat back into the canal. When we reach her dock she crashes into her own other boat...twice! Re aligns the boat and rips a huge gash in her 3rd boat. For us this mostly makes for funny memories but then comes time for reimbursement of our down payment of $500 which she said she will keep $125 of for fuel & cleaning deposit. OK. She said she didn't have the money in cash (even after asking us to pay cash for a 10% discount) but she would put it on my credit card. I wasn't about to give her our new credit card number so we agreed to cash in a couple days as we were going to Key West & would stop on our return. I was pretty sure we weren't getting that money back but we returned as planned. When we arrived she said she had no cash and would write us a check, she couldn't find the business check book (after 20 minutes of going back & forth from her boat to the office, again she wants to put it on our credit card (NO WAY!) and finally says "I'll just have to pay you in cash". Really! So 10 minutes later she comes out with $325, I ask for the additional $50. She then falls down 3 times, says she has to lay down, falls face first onto her boat & disappears into it.
I have tried calling since but of course, no answer. We don't know if she was injured in the fall.
No matter how badly you want the houseboat experience this isn't the way to do it.
We learned our lessons and hopefully you don't have to. read more