I wish I had read Sara Y's review before ordering from Florals Unique. I had the exact same experience. I ordered a fall basket bouquet for my mom's birthday. The basket was shown on the internet with a ghourd, a candle, sunflowers, pods, and other things that looked beautiful and perfect for this time of year. The bouquet that was delivered looked nothing like what was shown online. I called the store and was told that the ghourds did not come in, the basket did not come in, the pods came in but something was wrong with them... lots of excuses. No one called me to tell me that the order could not be fulfilled based on the picture shown online. Very disappointing and not customer oriented at all. In fact, I later learned that when my mom called to confirm the delivery time the worker told her "sometime today" and when my mom asked for a more specific time, the worker rudely snapped "I told you sometime today!" So, needless to say, I won't be ordering from this place again. I think the pictures they post online are "stock photos" and not actual photos of floral arrangements that they make in their store. I asked for a partial refund of my order but was only given store credit which I won't be using. read more