On August 19, 2026, I placed an order for a flower arrangement to be delivered on August 30, for a…read morecelebration of life. I spoke to Elizabeth on the phone. She was great, and helped me choose the flowers and the wording for a card. Delivery was scheduled for approx. 11:00am on August 30. I paid, in full, just over $200, at that time. On the day of the delivery, the flowers were not there. At 11:30am, I called and spoke to Elizabeth, and she said there was a mix up on their end, and that there was no way she could deliver the flowers that day. No warning, no contact letting me know. The service started at noon, so I was unable to make any last minute plans. I was beyond disappointed by this news. If I had known earlier, I could have made other arrangements. Elizabeth did refund my payment, in full, but that didn't help the fact that no flowers were delivered. I chose a Petaluma florist on purpose, trying to support the local business. But, I received nothing in return.