Well, we had the tile and grout for out big entry way. They sent a guy to tile while the other guy…read morewas trying to carpet at the same time after weeks of delaying and changing our install dates. Grout all over the pad, he grouted while the mortar was still wet, he did not dry fit the tile so they do not look uniform, the tile are all uneven, the grout lines are uneven, some skinny some wide, tile are set crooked, mortar oozed out of the grout, they tried redoing the grout and it still was showing, the Schluter edge was 1/4 inch higher on one piece then the other piece! My husband had to grind the sharp edge sticking up down. But the worst is that he cut our tile to go AROUND the doorway casings! Not under the trim and casing, but AROUND and tried to make it blend in with grout onto the casing! They owe us $250 for the mess and still haven't paid us 4 weeks later!

From the owner: Desert Design Carpet One Floor & Home in Winnemucca, NV: Your locally owned, one-stop shop for all…read morethings flooring! Backed by our expert team, we specialize in carpet, hardwood, tile, laminate, and luxury vinyl flooring. Remodeling your kitchen? Upgrading your carpet? Let us help bring your dream home to life! Ready to start your home improvement journey? Visit our website to explore products and schedule your FREE in-home estimate today!

I waited until I was not quite so mad. I had my kitchen completely gutted and started from scratch…read more oh the ideas the designer had, I was so excited, He kept telling me it was going to be beautiful. I got verbal quote. I went in and picked my granite, picked my cupboards, picked my sink. I was told I was going too dark but I didn't listen (thankfully) My husband and I took everything out. Demolished everything but the old laminate flooring. After we took the cupboards down and appliances out, there wasn't much of the floor left. The existing cupboards and the appliances didn't have the laminate under them. Going back to the design, knowing that within a small space things were limited, had to keep the stove where it was and so on. He told me the dimensions of the cupboards and counter tops, cool, what do I know of dimensions, but didn't take in the fact that I would be living on step stools and ladders. It wasn't as if they didn't realize I am 5 ft 2 inches tall. They were designing from scratch, I guess I should have said, hey, I'm short, so while you are making everything out of reach for me, could you also raise the counter tops 2 inches higher. When I said something about everything being out of reach he told me, everybody has it like this. The arguing between us, I mention something he said he was going to do and him saying, no I didn't say that. I, from the start, wanted the kitchen blocked off from the living room. He was going to put a nice cupboard in the living room that would have had cupboard space in the kitchen, the installer said that would not be practical, so I opted for a butcher block, they happened to have one in the shop. I don't know why they put the fact that I was having my nephew build shelves on the butcher block, into the final bill. What I do after kitchen is complete is my business. They charged $2000.00 for demolishing the floor. The guy doing the job actually spent most of his time on the phone. My husband would come out every time he heard him stop, and he was on the phone, look guilty and start working again. It took 4 people to install my floor. While one was installing, one was cutting, the other 2 stood around while the snow melted off their boots onto my living room carpet. 4 people and they couldn't quite get the carpet to match up between the kitchen and living room. Great Basin did send someone to remedy that and they did a fine job. The pantry, as seen in the photo, well, I don't understand that. I wasn't good enough to finish putting in the screws? (see attached photo, don't mind the coffee, had an accident) I love my colors is the best thing I can say. I did not shop around. I took them at their word. If someone asks for recommendations, Great Basin Granite will be one I say to stay away from. oh, and what was up with calling me to say you're going to text me to set up an appointment. After the second call and I say ok, tomorrow at 1, and no you can't do that and then...never get that text. They sent someone with the 4 floor installers to "interpret" cause they didn't speak English, well, she didn't speak Spanish and the installers did it their way. so, take a look at the pictures and decide for yourselves.

Great professional service. A family run business and each member knows what they are doing, from…read morethe office staff manager who is very helpful with the selection of product to the father who measures your kitchen and the son who installs your new countertop. Each step was done very timely and with great precision. We highly recommend Great Basin Granite!

In September of 2019 I bought a pellet stove from Comfort of Home in Elko and they came to install…read moreit. Everything went well with the exception of the installer knocking the top bricks off of the chimney while replacing the liner. When I asked the installer about it and he told me, "that it would not affect his job but that I would probably want to fix the bricks for aesthetic purposes." When I called the manager and asked it they could either pay the bill to have the roofer fix it or take the amount off my bill they told me, "unfortunately it is something that we do not cover and you will have to fix it yourself." Not taking responsibility for your employees mistakes makes for bad customer service reviews. I will also be in contact with Harman Stoves. I would not want a dealer like this selling my product.

We spent months trying to get them to properly diagnose and repair our pellet stove. They didnt fix…read moreit, charged us anyway and when we had another company fix it they told us we still owed them $65. The worst was customer service from the Manager. I was screamed at, belittled and told I needed to learn to communicate properly with my spouse before I addressed her again.I WILL NEVER USE OR RECCOMEND THIS COMPANY AGAIN.

Terrible experience in Carson City. Started a kitchen/bath remodel in Oct, didn't finish until Apr…read more They would start work, then send the guy to another job for several weeks before coming back to continue work. Initial oversights/measuring mistakes from the get-go but Desert Design never took responsibility, always pointing the finger to others. Example, we paid the plumber a lot of money to move the toilet 3 inches, but DD measurements were off and the 3 inches were unnecessary. The kitchen remodel was the worst. The cabinet install wasn't level, so the granite guys couldn't install granite. When they finally did, the top drawers scraped against the granite. The crown molding had to be installed 3 times - each time DD would call, excited to find out if we were happy with the results (they worked out of Lovelock and were not onsite to review the work), but there were gaps between the crown and the ceiling everywhere, weird inserts that didn't make sense, drawers and cabinet doors were uneven. Other contractors we had working for us, not affiliated with DD, were in disbelief and would privately point out things that concerned them. We asked for the owner to get involved many times. At one point she agreed to drive out to Carson from Lovelock but then had to cancel because her kid was sick. She agreed to send her assistant and facetime, however the Facetime never happened. We finally had to get the contractors board involved because the owner thought we were being too picky and was annoyed that she had to drive out from Lovelock to deal with it. I don't think that not wanting gaps in the crown molding, scraping drawers, and uneven/un-level cabinet drawers and doors is being picky, especially when you have invested over $100k. Take a look at the photos and judge for yourself.

Bankers hours , horribly overpriced , nothing in stock, terrible customer service. Go to elko (home…read moreDepot) or Fernly (Lowe's) and save your self a lot of money and stress

Disappointed we paid over 300 for a deep carpet cleaning for 2 bedrooms, the carpets we stained…read morefrom my teenage boys, so he stayed for only 1 hour and took 30 minutes to set up and break down equipment and when it was finished the edges/corners of the carpet were still dirty, had a peptobismal smell and white and yellow patches everywhere. I called to see if that was normal for a deep cleaning? He came back out and said yeah he didn't know why that happened but he would come back to fix it. When I called to set yup an appointment, it would not be for 3 weeks and extra charge. I expressed i needed it done asap I had all the of the bedroom stuff just in my living room and was expecting company, and the large staining of yellow and white had to have been from the cleaning supplies. I was very disappointed because i went with them due to the fact they are a well established company in the community, but as upset i was with the timing and service I'll just taking the my business else where. I do not recommend and will not be using their services again.

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Showed up and got the carpets cleaned. I am Happy with the…read moreresults. Friendly people were a nice change too.

I've been using Elko Chem-Dry for years to clean the carpets at my rental units. The carpets can be…read morepretty dirty with traffic, grease and pet stains. Chem-Dry always gets them looking like new. They are amazing!!!!!!

Not sure how they clean how ever, one of the guys that work for this business was in the managers…read moreoffice at my apartments yesterday. Apparently my 4 year old accidently grabbed his back pocket instead of my wife. The guy turned around, grabbed my son's wrist hard enough to leave a Mark, and said you don't touch me. I would not want this guy in my house cleaning around my family acting like that. He should be ashamed of him self. Also reported to bbb.

Wonderful company. The owner is a hard working and honest man! He was able to take our crummy…read morelooking tile floor and got it to look like new! I have no complaints!