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    Arnold Floors

    5.0 (1 review)

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    7 years ago

    They are out of business. Owner died. 01/16/2019 our company sends their condolences.

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    Desert Design Carpet One Floor & Home

    Desert Design Carpet One Floor & Home

    (3 reviews)

    Terrible experience in Carson City. Started a kitchen/bath remodel in Oct, didn't finish until Apr…read more They would start work, then send the guy to another job for several weeks before coming back to continue work. Initial oversights/measuring mistakes from the get-go but Desert Design never took responsibility, always pointing the finger to others. Example, we paid the plumber a lot of money to move the toilet 3 inches, but DD measurements were off and the 3 inches were unnecessary. The kitchen remodel was the worst. The cabinet install wasn't level, so the granite guys couldn't install granite. When they finally did, the top drawers scraped against the granite. The crown molding had to be installed 3 times - each time DD would call, excited to find out if we were happy with the results (they worked out of Lovelock and were not onsite to review the work), but there were gaps between the crown and the ceiling everywhere, weird inserts that didn't make sense, drawers and cabinet doors were uneven. Other contractors we had working for us, not affiliated with DD, were in disbelief and would privately point out things that concerned them. We asked for the owner to get involved many times. At one point she agreed to drive out to Carson from Lovelock but then had to cancel because her kid was sick. She agreed to send her assistant and facetime, however the Facetime never happened. We finally had to get the contractors board involved because the owner thought we were being too picky and was annoyed that she had to drive out from Lovelock to deal with it. I don't think that not wanting gaps in the crown molding, scraping drawers, and uneven/un-level cabinet drawers and doors is being picky, especially when you have invested over $100k. Take a look at the photos and judge for yourself.

    Bankers hours , horribly overpriced , nothing in stock, terrible customer service. Go to elko (home…read moreDepot) or Fernly (Lowe's) and save your self a lot of money and stress

    Arnold Floors - flooring - Updated May 2026

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