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Floating Feathers Guide Service

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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11 months ago

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Diana's Baths - Rock stack

Diana's Baths

(127 reviews)

Diana's Bath is a natural pool with some small waterfalls. The walk from the parking lot is about…read more.6 miles one way, it's a quick and easy hike to reach this gorgeous spot. There is a parking lot and we were able to find parking but I'm sure it gets full at peak times. We enjoyed the hike and the waterfalls. It was in late May so there were quite a few people there. It's a peaceful spot to relax, sit in the pool, and just enjoy nature. I'm glad my family and I got to visit during this trip!

Parking instructions here were very unclear. What we initially believed were parking spaces turned…read moreout to be a line of cars waiting to park, with no visible signage where we entered. When we noticed an opening, we asked nearby drivers if we could squeeze in, and they had no issue with it. As we were parking, an employee approached us in a very aggressive and unprofessional manner and told us we could not park there. We apologized and explained that we were not from the area and had not seen any signs. We were told that the rule was "well known to locals" and that a sign existed at the front of the line--more than 25 cars ahead, making it impossible for us to see. Despite the surrounding drivers having no objection, the employee demanded we leave and became increasingly hostile when we asked questions or requested a manager. At that point, the interaction escalated unnecessarily, and we decided it wasn't worth the confrontation and left. I've never experienced such a level of rudeness from a staff member over an honest misunderstanding. Clear signage and more professional communication would have avoided the entire situation. Someone even yelled out "stop being a parking nazi". I would have otherwise liked to review the venue itself, but we were unable to do so as we never made it inside.

Northern Waters

Northern Waters

(4 reviews)

The staff and service I encountered at Northern Waters Outfitters in Errol, NH was the most…read moreunprofessional that I have ever experienced in my 30 years of wilderness travel. After a 2 hour paddle to my campsite on Lake Umbagog, I unloaded my kayak and discovered that the kayak had taken on significant water due to a leak in the rear bulkhead. There was a gallon or two in the compartment, along with my belongings. It was a mess. And the added water weight explained why the boat was dragging. I left numerous polite voicemails and wrote several emails over the next 24 hours, describing the problem and requesting a replacement boat. No one returned my calls, and the one email I received indicated I'd get a replacement kayak brought to me that day. But it never arrived. With an impending storm, we thought it was risky to attempt to paddle back in a boat that was already leaking, and with no replacement boat, we decided to be safe and cut our trip short to avoid paddling in the rain. So, our trip was cut short due to the leaking boat provided by Northern Water Outfitters. More so, it was cut short due to the complete lack of response to the problem. When I arrived back at Northern Waters Outfitters, I had to hunt down someone to assist me (as it had been when I'd initially rented the kayak). When I explained what I had been through to the staff member, he belittled me and insinuated that I was not "patient enough" when waiting for the replacement boat. Note: We had been waiting all day the previous day, at the campsite. We had not been able to kayak around and enjoy the lake on our trip, because we were waiting for the boat, and because it didn't feel safe. I was forced to cut my trip short as I did not feel safe returning with a leaky boat, along with taking in rain (no spray skirt was issued). This staff member was rude and condescending. He again stated, with an attitude, "I was bringing you the boat". When I explained that my concern was based on my extensive experience and knowledge as a wilderness guide in the past, he reacted by mocking me for being a "world renowned expert" (which I never claimed to be) and continued to belittle me. At that point, I told him I expected a refund for the full rental period. He responded with statements such as "you'll get your refund" "whatever you want, expert". His attitude was perplexing, as I'd been extremely patient and polite for the duration, despite the circumstances. While I was issued a refund for the rental, no one from Northern Waters Outfitters had contacted me with an apology or to learn more about how they could have prevented this situation in the first place. Based on the condition of their boats, their customer service, and disregard for my safety, I cannot recommend this outfitter to anyone who is seeking to rent kayaks in Errol, NH. I see that this business has good reviews in the past. Perhaps the owner needs to take note of who he's leaving in charge.

Overall a great place to rent gear while at Lake Umbagog!…read more I'll be honest there was a staff misunderstanding/snafu that could have ended up being a really sour spot in our weekend, but the owner Thomas was amazing about going out of his way to fix things. The boat was in great condition, lifejackets were new, and the location of the shop was great for exploring and putting in. One thing to note, they apparently have spots on the lake that you can rent to camp at? Also their boats are cheaper than those at the state park, so maybe next year we'll go directly with NW for everything. Thanks again Thomas :) Jen

Floating Feathers Guide Service - fishing - Updated May 2026

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