The staff and service I encountered at Northern Waters Outfitters in Errol, NH was the most…read moreunprofessional that I have ever experienced in my 30 years of wilderness travel. After a 2 hour paddle to my campsite on Lake Umbagog, I unloaded my kayak and discovered that the kayak had taken on significant water due to a leak in the rear bulkhead. There was a gallon or two in the compartment, along with my belongings. It was a mess. And the added water weight explained why the boat was dragging. I left numerous polite voicemails and wrote several emails over the next 24 hours, describing the problem and requesting a replacement boat. No one returned my calls, and the one email I received indicated I'd get a replacement kayak brought to me that day. But it never arrived. With an impending storm, we thought it was risky to attempt to paddle back in a boat that was already leaking, and with no replacement boat, we decided to be safe and cut our trip short to avoid paddling in the rain. So, our trip was cut short due to the leaking boat provided by Northern Water Outfitters. More so, it was cut short due to the complete lack of response to the problem. When I arrived back at Northern Waters Outfitters, I had to hunt down someone to assist me (as it had been when I'd initially rented the kayak). When I explained what I had been through to the staff member, he belittled me and insinuated that I was not "patient enough" when waiting for the replacement boat. Note: We had been waiting all day the previous day, at the campsite. We had not been able to kayak around and enjoy the lake on our trip, because we were waiting for the boat, and because it didn't feel safe. I was forced to cut my trip short as I did not feel safe returning with a leaky boat, along with taking in rain (no spray skirt was issued). This staff member was rude and condescending. He again stated, with an attitude, "I was bringing you the boat". When I explained that my concern was based on my extensive experience and knowledge as a wilderness guide in the past, he reacted by mocking me for being a "world renowned expert" (which I never claimed to be) and continued to belittle me. At that point, I told him I expected a refund for the full rental period. He responded with statements such as "you'll get your refund" "whatever you want, expert". His attitude was perplexing, as I'd been extremely patient and polite for the duration, despite the circumstances. While I was issued a refund for the rental, no one from Northern Waters Outfitters had contacted me with an apology or to learn more about how they could have prevented this situation in the first place. Based on the condition of their boats, their customer service, and disregard for my safety, I cannot recommend this outfitter to anyone who is seeking to rent kayaks in Errol, NH. I see that this business has good reviews in the past. Perhaps the owner needs to take note of who he's leaving in charge.

Overall a great place to rent gear while at Lake Umbagog!…read more I'll be honest there was a staff misunderstanding/snafu that could have ended up being a really sour spot in our weekend, but the owner Thomas was amazing about going out of his way to fix things. The boat was in great condition, lifejackets were new, and the location of the shop was great for exploring and putting in. One thing to note, they apparently have spots on the lake that you can rent to camp at? Also their boats are cheaper than those at the state park, so maybe next year we'll go directly with NW for everything. Thanks again Thomas :) Jen

The friendliest family owned business. No matter your experience level they will make you…read morecomfortable and confident to enter the water. They currently offer a class level 2 which is great for beginners. We had such an amazing time and will recommend this place to our family and friends. The atmosphere and amount of fun we had made it worthwhile.

*I believe North Woods Rafting is a part of Mahoosuc Outdoors, so essentially the same company*…read more We booked a rafting trip for a group of 8 guys on a Bachelor'd party trip, having had booked an airbnb for the weekend nearby. From start to finish, working with these guys was awesome. We actually went on maybe the 2nd to last day of the season, so our tour guides were extra jovial and enthusiastic in ending the season on a high note. Our boat had Bailey while the other guys had Kenny - both hilariously animated guys. We originally thought we'd be able to wake up for the early morning river run, but glad we booked the 2nd one due to having a late and debaucherous night before. The early afternoon was pretty windy so we were worried about freezing waters, but actually the sun came out and warmed us up pretty nice. All the equipment was very modern and new, and the rafts themselves were in great shape. Basically you draft down the river twice, with the second time full of more instances where you're begging to be tossed into the water. The last peaceful stretch was actually a great time for everyone to jump out of the rafts and peacefully wade in the water. There was an included photographer who got some awesome shots, although most of the time I had no idea where or when they were shooting and came up with great candids. The food afterwards was pretty great. You get a choice of protein - I highly recommend the salmon. They also have a bar type setup you can partake in. Overall, I highly recommend this adventure company. It provides a very homey feel and care to give you an awesome experience that is authentic to their roots and passion.

*I believe North Woods Rafting is a part of Mahoosuc Outdoors, so essentially the same company*…read more We booked a rafting trip for a group of 8 guys on a Bachelor'd party trip, having had booked an airbnb for the weekend nearby. From start to finish, working with these guys was awesome. We actually went on maybe the 2nd to last day of the season, so our tour guides were extra jovial and enthusiastic in ending the season on a high note. Our boat had Bailey while the other guys had Kenny - both hilariously animated guys. We originally thought we'd be able to wake up for the early morning river run, but glad we booked the 2nd one due to having a late and debaucherous night before. The early afternoon was pretty windy so we were worried about freezing waters, but actually the sun came out and warmed us up pretty nice. All the equipment was very modern and new, and the rafts themselves were in great shape. Basically you draft down the river twice, with the second time full of more instances where you're begging to be tossed into the water. The last peaceful stretch was actually a great time for everyone to jump out of the rafts and peacefully wade in the water. There was an included photographer who got some awesome shots, although most of the time I had no idea where or when they were shooting and came up with great candids. The food afterwards was pretty great. You get a choice of protein - I highly recommend the salmon. They also have a bar type setup you can partake in. Overall, I highly recommend this adventure company. It provides a very homey feel and care to give you an awesome experience that is authentic to their roots and passion.

Just Do It!! Spent the night in the Lodge and white water…read morerafting the next day, it was a perfect time day and night!! I highly recommend Mahoosuc outdoors for anyone's outdoor activities and recreational fun!

Aelin made our trip unforgettable! Even with the freezing rain, we had an amazing time. For two of…read moreus, it was our very first experience, and we couldn't have asked for a better guide. We're already looking forward to coming back and booking with Three Rivers again. We did the Kennebac River upper and lower trip.

Had the best time ever. This place is amazing. 10/10 kim was our guide she is the best. Cabins were…read moreclean. Food was great. Camping site was even better.

Raft NH will give you a great experience filled with laughing and fun. We went with a group of 18…read morepeople and all had a blast. However...you need to request Wes to be your guide. ITS HIS RIVER. He can truly do it all. The true Alpha of the group.

We took the last ride of the season down the Rapid River (class IV) yesterday (8/12/18) and had an…read moreamazing time! Our guide was Hannah and she was perfect. Hannah was full of knowledge about the river and the surrounding area, as well as being a skilled river guide with 4 years of experience with this rafting company. All of the staff were pretty chill and everyone had a memorable and safe trip down the Rapid. All of this without a 4+/- hour ride up into whoknowswhere Maine. BONUS: to finish the run with a slow pontoon boat ride back to base camp was the perfect way to end a great afternoon. EXTRA BONUS: Hannah and Izzys (??the new Ben & Jerry??) homemade ice cream at the BBQ!! Book with these folks, you wont be sorry and you will get more than your monies worth.

Fun trip along the river. River is wide so took a little effort to keep to the correct side of…read moreislands. Rented the luxury tubes. Very comfortable. Got a cooler raft and teether straps. Short ride upto the launch site. And you end back where you parked our car. Saw a bald eagle, but wasn't fast enough with camera. Everyone was nice expected the woman that checked us in was a bit rude to us.

You all know me when I have a great experience I will let you know, if I have an OK experience, I…read morewill tell you about it, but I think this is probably going to be the worst experience and review I've ever had anywhere. My family of 22 booked almost $1000 at the Bethel outdoor adventures in campground for a day of tubing down the river. We were greeted with a long snarl of a face in the main office and while still on the river with multiple family, waiting for us to get off the river, they were yelled at and mistreated by Erin. And when I got off, I went to retrieve my keys to leave, and I was treated as if I was a moron when I tried to explain that I just had given her a fob, not a full set of keys. She treated me like I was a two year-old idiot and was very sassy with me and again with her long snarl of a face. This is not how Customers should ever be treated and you should not be the face of this company. I highly recommend another tubing company if you visit Bethel Maine

I've visited Lakewood Camps in Maine with my son and will return this May. It's really a beautiful…read morelocation and the staff was excellent. The breakfasts, lunches & dinners were perfect. The lakes were productive and my son and I caught a substantial Lake Trout locally known and named by the indigenous people hundreds of years ago as a Togue. The stream leading out of the lake at the close by dam was very productive for catch and release Native Brook Trout & also landlocked Salmon & we even caught several Rainbow Trout. We released all of these wild fish. Our server in the lodge where we had dinners was named Sydney & she was charming and we really looked forward to our meals. The chef smoked the Togue for all the guests to sample before our dinners as an appetizer . We had a great experience while staying there on our fishing adventure.

What a great Maine Camp. Brook Trout mecca, grouse and woodcock in these remote woods. Gorgeous…read moreviews, wonderful food (thanks chef Richard!) and Ryan helps with anything you need. Emily makes you feel like you are a long lost family member home for a celebration. And "chief welcomer" Airedale Guy is an affable treat. If you want authentic Maine adventure make a reservation.

Chris was amazing!! Very polite and helpful. Brought out kayak right where we needed him to bring…read moreit. There equipment is high end and life vest kept neat and clean. Amazing customer service 10 out of 10 would recommend.

Nice guys, great service and fast! I called to rent a couple SUPS for a week. The price was…read morefantastic and they delivered them in 20 minutes!

Just got off the river from the 5 mile "4 hour" trip. Take advantage of the weekday rate which is…read more35 instead of 50. Reservation and arrival went OK. We were told that the trip would take 4 hours and we planned the day around that. We are not experienced kayakers but we finished in just under 2 hours.... The trip was uneventful, a leisurely float. We saw a blue heron and some geese. If you are looking to kayak in a wilderness setting, this part of the river is not for you. Nothing against the company but in 2 hours we had to dodge upwards of 100+ people floating on tubes not to mention flotillas of other kayakers and canoers. And the end of the trip we had to wait 40 min to be picked up and be brought back to were we parked and the driver was speeding and had the radio blasting--not very professional. The tandem kayak we were in was in good condition, name brand although the paddles were cheap. The star rating here is due to inconvenient transportation setup and driver professionalism (or lack thereof)

We used a "sister company" during the winter for snowmobile trip and LOVED it. Signed up for a…read moretubing trip one sunny day in early August. Honestly so much fun!!! We had 10 in our group and it was awesome. Next time we will take a longer trip. This operation has thought everything out, Covid precautions were met and well thought through. DO IT! Plan a day trip next summer you won't regret it. Wear sunscreen

We could have stayed all day just admiring the beautiful view, enjoying the sun and the refreshing…read morebreeze. I wish I could live on this pond in the summertime. It really is big enough to be a lake and it goes by a couple of different names. It was quiet with just a few people around. A boat ride around the pond is ideal to fully appreciate the beauty of of the area.