TERRIBLE customer service- rude, ghetto coaches. I seriously can not believe this place is still in business! Pt is is just an example of the many different terrible experiences we have had at fliptastic gymnastics. We had to do a makeup session due to illness, we arrived maybe 5 min late due to traffic: my daughter saw her normal coach, and tried to join the group- she was rude to her - sent her away and told her she had the wrong day. My daughter came to me crying and I of course told her it was a make up session to go back- she went back and again her normal coach was nasty to her, got an attitude and told her to speak to mr. Mark (the owner) that's when I stepped in and asked very kindly doesn't so and so (my daughter) have a make up session today? He reluctantly looked up (so sorry to bother you sir, I am just one of your customers- the reason you are in business) and said yea, you are a little late sarcastically. At this time, it was 15 minutes past starting time. He informed my daughter she was in the back in a different group and pointed to them (she had never met this lady before or group of girls) and told her to walk around the edge to get there..he then continued to do whatever he was doing, that by the way must be way more important than helping your customers. I am absolutely disgusted! My poor daughter was all distraught and that could have been completely avoided if employees and the owner here at fliptastic would have just got up, and checked the schedule and walk a nervous 6 yr old little girl over to her appropriate class..don't waste your money, there are plenty of gymnastic venues around the columbus area, where customers are actually appreciated! read more