We went in with our minds set on a certain couch and ended up finding something we loved even more…read more Gabe Young was the associate that helped us and I would go back to him in a heartbeat! So incredibly helpful!

I am requesting to speak with someone at the corporate level regarding an ongoing issue with a…read morecouch we purchased approximately one month ago. Since the purchase, we have experienced numerous problems and have had the couch exchanged five separate times. At this point, we are seeking appropriate compensation for the continued inconvenience. Each time we contact customer service, we are told there is no one higher up available to speak with. As someone who works in sales, I find that very difficult to believe--there is always a next level of escalation. Being offered a $200 credit on a $3,500 purchase, after everything we've dealt with, feels extremely inadequate and frankly quite insulting. In addition to the repeated issues with the product itself, we have had to miss work multiple times to accommodate delivery windows, all while working around your company's schedule. The overall customer service experience has been very disappointing, and we have not been provided with any meaningful resolution or a way to connect with someone who has the authority to help. Please advise on how I can escalate this matter to corporate or to a manager with the authority to properly address and resolve this situation. I would appreciate a prompt response.

Just moving here, I took a chance on this local place. Mike gave me exceptional customer service…read moreand even delivered my furniture early!!! I am glad that I took the risk because this place knows the definition of great customer service.

Great experience all around!! Great deals, great workers, great communication! Mike is awesome and…read morehas top notch customer service skills. The delivery drivers are courteous, respectful of your home and know what they are doing. We will return to Royal Furniture for future purchases!!

The last couple months I have been looking for a potential new bedroom, saw this furniture…read morewarehouse when I was in the area and I can tell you I was not impressed at all. Yes their furniture looked affordable but there was nothing in there that was made with great quality. Their furniture was cheaply made and the displays were all over the place. Service was eh but I didn't see anything that I was interested in.

I have bought 3 things there so far a mattress set and a 3 piece lift coffee table set and a…read moreentertainment tv stand all so far are excellent and very friendly company I will be back and will purchase from them again and recommend them they have good payment plans for everyone

We purchased this bedroom set and it was PERFECTION!! Very well built and packaged just right! We…read morelove our new set and will be returning customers.

This is a family owned and operated business. I couldn't have personalized & ordered my shopping…read moreexperience any better than Gladys & Maria provided that day in December when I walked in looking for a bedroom to put together for my 13 year old grandsons weekend visits. However, that was shot straight to hell after waiting WEEKS for delivery that I had to PAY for (TOTALLY UNFAIR) Gladys husband, Richard put together the set. Cutting to the chase here, damn bed fell apart when my grandson sat on it. I was Smokin'!!!! And Gladys didn't make any effort to save the customer relationship. NOT ANY EFFORT AT ALL. I asked for a refund for the delivery and it was as though I hadn't said a word.

Service,Selection,Value.....things to consider..ok. Service was as friendly as could be. Selection…read more... Can't tell you how many times I've been there but I still have yet to see everything. Value.... I'm not afraid to check the price on anything like I am at most stores. It's my favorite place to just look around and not really have a specific item on my mind. Great place!

I really like this antique shop a lot--they have a wide selection of antique items and plus the…read morestore doesn't even stink like old items. I didn't smell no odor at all and that is a good sign. They have a wide selection of tea sets--if you are like me and a collector of tea sets then that would be a plus for you. I noticed a lot of raggedy-ann and andy dolls, vintage toys, and just a whole lot of nostalgic items. The staff was very friendly and smiling a lot when I saw them. The store is fairly big, though the parking can be a bit limited. The prices are definitely reasonable--I saw a lot of items priced at $5 and they went up. Cute home decor, or for a man or woman cave. I was surprised to see that they had polished stones--they were .75 cents each. I will be back of course.

Very friendly owner. The store is very crowded with beautiful, new furniture,…read moreThere are very few antiques but lots of decor for your home. I will go again.

Wonderful place to shop! There is a great selection of furniture & decor. The staff is friendly &…read morehelpful. Today, we purchased an item and Michelle helped us load it. Thank you so much for helping us. Great customer service!

The Alvin antique mall has closed and several vendors have moved into ice by the perfect piece…read more Check it out.

Sites and they had women's clothes that's why we drove over there, but we did not find any clothes…read moreof any kind and we are not looking for furniture right now

Don't buy anything from here it's over priced and dosent last. My dresser came off the tracks after…read more2 months. Cheap quality!!! Imagine ikea but TRIPLE the price and even poorer quality. Venden puro mugrero. Compre un vestidor y se empezó a caer el bracket que suporta por adentro. No recomiendo. Vaya a otra parte de mejor calidad.

This is the third time I have purchased from Value Furniture on Spencer in Pasadena, Tx. They are…read morevery professional and helpful. The delivery team is outstanding. By far the easiest shopping experience I have had with furniture in many years.

Had a great experience purchasing a entertainment center. Bruce was very helpful and made sure I…read morewas happy with the selection I made. He kept in constant communication with me from the time he ordered it until it was assembled and delivered. Great customer service and very good folks to deal with. I was happy I found this place and will definitely be back.

I was on a very specific mission: a grey sectional. I went to a LOT of discount furniture stores,…read morereally not finding anything and the ones I did find were overpriced for the quality. I stumbled upon this place and instantly liked the grey sofa they had, which I was told comes in a sectional! Yay me! Bruce and Terry got me a great deal on the sofa. They told me it was a brand new product. And I had asked about when it would be delivered. It was Memorial Day weekend so they told me it might take a little longer, up to a week. I then did not hear from them for a week, so I called to check in. Bruce told me that the date they were supposed to get the couch was not until June 18th. I was shocked and upset. Bruce informed me that he was not aware I was given a delivery date of a week, because it was a new product and there was no way to guarantee that. He apologized profusely and wanted to accommodate me best he could. He asked me if there was anything else I needed, and I still needed a dinette. So he encouraged me to come in and he would give me a great price and free delivery if the table and couch could be delivered together. I went in and found a great dinette and again a price incomparable to anything I had seen at other stores. My couch ended up coming in June 13th. Bruce called me as soon as he got it and asked if I was available that day to get it delivered to me. I said yes yes!! So upon delivery, turns out they forgot the table. Bruce assured me they would bring it to me the next day (it was already the end of the day and he didn't think they could make it back out to my area in Montrose). They brought back the table next day as promised. Overall, the furniture is great quality for the price! But I unfortunately had some bumps. They did do everything possible to make the process less painful. I would for sure return to this store!