I have had the most horrendous experience with New Horizons, and it has gone on for months now. The…read moredoctor's office I use in Seneca gave me a referral to New Horizons Dental in Greenville, SC. I filled the paperwork out in July of 2018, and finally got an appointment for November of 2018. The day before my appointment, I received a call from New Horizons and was told that the dentist I was supposed to be seeing would not be there for my appointment, and that they were going to have to reschedule. The next available appointment was more than two months away! I complained but the person on the other line did not care. They told me my new appointment was for January 23, at 3:00 p.m. I know this because I am very careful about using my calendar on my cell phone for any appointments I have so that I do not forget. While the appointment person was still on the phone with me, I entered the particulars into my phone calendar, and then repeated it back to the woman, who agreed that I had everything correct. I also made several alerts. It's a long trip to Greenville for me, so I definitely wanted everything correct.
So imagine my surprise today when I arrived, and was told that my appointment was YESTERDAY. I was extremely unhappy, and I didn't get the chance to explain WHY I knew that something was wrong, I was shut down immediately. I asked if there was an ombudsman, and the receptionist didn't know what that was. I then asked if there was a patient advocate. She didn't know what that was either (which should have told me something right there). I then asked who patients spoke to when they had an issue, and was offered a manager. I had to take that, but I knew it was a lost cause, and it was. Hospitals have patient advocates for a reason.
The woman who came out looked like your typical aging junior leaguer in a 20 year old business suit, sans jacket. She most likely has worked her way through the social network system and this is the pinnacle of her career, and it pisses her off. I know her entire attitude and body language was "I don't have time for this sh*t." and that's pretty much what her words were too, without coming out and saying it. She negated the possibility that a mistake was made by her staff. She informed me, even though I did not ask her to do so, that there was no way she was going to squeeze me between two other appointments, that it wasn't fair to the other appointments to push three people into two hours, and "those people deserve their hour." Never mind that I have been waiting since last July for MY hour. Never mind that I drove an hour, all the way to Greenville, to get this appointment, and had to drive an hour back home. Never mind that I spent $20 in gas for nothing. I know what I did and I know that verified my appointment. Since they've already changed one appointment on me, my only assumption is that at some point it was changed again and the staff there at New Horizons failed to notify me of the same.
The last thing she said to me was to offer to make me another appointment. I didn't even have to think about it. There is an old saying from the Navy "So goes the captain, so goes the ship." If you have a captain that is lax in his job, the ship will be lax as well. When she asked, my brain screamed "If this is the job they do in the front office, do you really want these people with their fingers in your mouth????"
The answer is no, I do not, and that was the answer I gave her - no thank you. She turned away on her two inch heels and went back to whatever it is that she does, and I left to drive back to my home, with teeth that still need help. If this is the best we can expect from those who are supposedly there to take care of those who need it most, our country is in serious trouble. I couldn't in good conscience recommend that anyone use this dental office - they just aren't reliable - unless you are just so desperate that you have no other choice.
