I was quoted $78 flat rate at the airport. I got out of the car and the guy told me it was $105.85…read more Could not explain why. Now I get my statement and I was charged $135.85!!!!!!!!! I asked for a receipt and was never given one (conveniently he could not) so I cannot dispute it. Never take a ride from the guy in the airport offering a flat rate. Grab the yellow cab. I've never been ripped off so bad.

Super impressed with this luxury car service. My husband and daughter were scheduled to fly into…read moreJersey from Florida, but at the last second (while at the airport) the airlines rerouted them to NY. Narvaez Services immediately made changes on their end in order to assure my family would be picked up on time, and without additional stress. The vehicle was brand new with all the bells & whistles & the owner himself picked them up! I would absolutely recommend them & will always use their services when we fly into NJ & NY.

Great service, great car, great driver, very responsive. Excellent customer service. Highly…read morerecommend!

EXTREMELY DISAPPOINTING EXPERIENCE, I WOULD NOT RECOMMEND NYC STATE LIMO…read more My family and I traveled to New York over Labor Day weekend with our children, who were visiting NYC for the first time. We arranged in advance for NYC State Limo to pick us up at the airport, hoping to make the trip special and stress-free. Unfortunately, our flight arrived ON TIME, but there was no limousine waiting for us. We were told our transportation had been canceled because they believed our flight was canceled. Our flight was never canceled--the flight number changed, but the departure and arrival times remained the same, and we arrived as scheduled. They stated that they tried to contact me but could not reach me. Of course, I was on the airplane with my family. Instead of properly verifying the flight information, they canceled the service we had already arranged. Afterward, I asked them to provide transportation for our return trip to the airport as a reasonable way to correct the situation. Instead, they offered me a discount on another service. Why should I pay again, even at a discount, after they failed to provide the original service? The most disappointing part was the lack of accountability and meaningful effort to make things right. When someone books an airport limousine service, reliability is the entire point. What was supposed to be a special part of our children's first trip to New York became an unnecessary source of frustration. Based on our experience, I would not trust NYC State Limo with an important pick up again and cannot recommend their service. Extremely disappointing, unreliable, and unacceptable customer service. ______________________________________________________________ Hi Nguyen, I'm following up on our conversation yesterday. We understand why you were disappointed, and we have reviewed the situation again with our management team. The chauffeur was assigned to your reservation and traveled to the airport based on the flight information we had received. When that flight showed as cancelled, we tried to reach you but were unable to confirm that you had arrived on a different flight. The reservation was then recorded as a no-show. We still had to pay the chauffeur for the time spent traveling to and attending the airport pickup, which is why we cannot refund the full fare. Management has approved a 30% refund of the amount you paid ($109.73) if you remove the Google review you posted. We would also be pleased to offer you a 10% discount on a future booking. Once you let us know the review has been removed, we will process the refund and email you a confirmation. Best regards, Moe. NYC STATE LIMO #1 RATED CAR & LIMOUSINE SERVICE This is the email I received from NYC State Limo, along with my response. I'm sharing both publicly so everyone can see firsthand how this company handles customer complaints and negative reviews. I believe potential customers deserve to know before deciding to do business with them. Hi Moe, Thank you for your response. Your email has only reinforced my disappointment with NYC State Limo. What I find most disturbing is that your company is offering me a refund only if I remove my negative Google review. Is this how NYC State Limo handles dissatisfied customers by offering money in exchange for their silence? Rather than taking accountability for a service that was never provided, you are attempting to make an honest customer review disappear. Regarding your explanation about having to pay the chauffeur for traveling to the airport, I would like to remind you that I had already paid $365.75 in advance for transportation that I never received. Your internal arrangements and expenses with your chauffeur should not become my responsibility. I am perfectly happy to lose the entire $365.75 if that is what it takes to ensure other potential customers know how NYC State Limo conducts business. My review is not for sale, and my silence cannot be purchased for $109.73. In fact, your offer to condition a partial refund on the removal of my review is something I believe other customers deserve to know about. I will be keeping my review posted and updating it to reflect this latest experience. Customers deserve transparency before trusting a company with their money and transportation arrangements. Regards, Nguyen C

Driver arrived early, drove smoothly, handled schedule changes--A-1service, highly recommended!read more

I went with NY Limo for a ride to/from LaGuardia to the financial district. The service was prompt,…read morethe car clean, and the driver friendly. The rates were also great. Will definitely use them on my next trip to NY!

- driver was on time - clean bus…read more- we left forty five minutes after the agreed upon time and the driver was nice about it - he was also nice with our crazy requests - Bluetooth speaker on board - company was very responsive with communication

This was my first time using JRB and I plan to use them again! The company was good with…read morecommunication and the price was reasonable especially compared to other companies I looked at. The driver was on time and responsive. The bus was in great condition and everyone thoroughly enjoyed the ride. Would 100% recommend.

Booked the Detriot party bus for a 21 person bachelorette party and could not have had a better…read moreexperience! The driver was on time and everything in the bus worked perfectly and facilitated an incredible time. I would recommend this company to anyone who asks.

Another reason not to book with Big Apple limos. I was just refused a copy of my receipt for my…read morerental from Monday by Luis. It's clear in life you get what you pay for now this rental was only $450 for 2 hours but that does not mean your ride has to be dirty and uncomfortable . Louis shows that he is not a good businessman by arguing with the client and getting offended by a bad review . He claims his limo had AC. Well 5 people in the limo said the AC was blowing hot air. This offended him. New York City is a very bumpy City yes but if you're limousine is well maintained the suspension and ride will be smooth. The driver was unprofessional and not dressed to a chauffers standard. The driver also lied about not receiving his tip along with the balance . These two payments were kept separate but put together and give them to the driver upon his arrival but when I confronted him to make sure he was giving his tip he said he never was and he was only given the balance mathematically that does not add up being that we purposely set aside his $75 and put it in his hand but yet Big Apple wants to argue with me and call me a liar we know what we put in his hand if he doesn't have honest people working for him that's a problem . Do not hire this company they have no integrity no professionalism and no accountability for horrible service . Refusing to give a client a receipt is one of the lowest things you can do as a businessman . So I'm not getting a receipt for a service I paid for because his ego is bruised by my review he needs to get over it find better vehicles and workers because this company is not worth it . Do not and I cannot stress do not book with this company you will regret it

The driver arrived early in a late model, meticulously clean SUV and he could not have been more…read morecourteous and professional. Elegant is excellen!

First time experience using this company and it exceeded my expectations. Everything was smooth…read more Professional service, highly recommended!

While waiting to be picked up I realized that I booked their service for the incorrect night. We…read morewere heading to a concert so we we had time constraints. I called in a panic and they arranged for a car to pick us up about 10 minutes after I called. Car was well kept and drivers were very professional. Pickup was flawless. Driver parked in a great location- easy to find and away from post concert chaos. Will use them again for future trips !!

We've used this provider twice, each time for approximately 90 minutes. Both cars were good…read morequality, one driver was especially good, the other all right. Our first reservation contained a surprise because the final charge was much higher than the original barebones quote in that tolls, other fees and a mandatory tip were added. But the rides were comfortable, on time and pleasant. I'm giving 5 stars because I suppose the charge thing is standard in this industry.

By far the best company I have ever experienced. I used…read moretheir service for my trips in the city. Punctuality, friendliness and safety. A reference for traveling in New York and surrounding areas! A plus for cars that are really clean and comfortable. I wish I had their service in every city I travel to! Highly recommended!!!