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Flatrock Custom Carpentry

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated 3 months ago

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Services - Flatrock Custom Carpentry

Cabinet add-on

Custom cabinet construction

Pre-made cabinet installation

4 More Services

Cabinet painting

Cabinet refinishing

Cabinet repair

Carpenters

Flatrock Custom Carpentry Photos

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2 years ago

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The poor rating reflects the lack of adequate quality in…read more customer service. For several days I had contacted this company to pursue home repair service inquiries. After occurrences of no responses, i was hopeful to schedule an appointment. Days later after consistently attempting communication a time was schedule. The Nighthawk representative was contacted before the scheduled time to communicate a possible few minutes delay, due to an unforeseen work shift. The representative was unwilling to meet. I arrived two minutes 40 seconds past the time. I had to reschedule, minutes before the appointment the representative contacted me that they would be 30 minutes late. The representative never showed up. This is truly poor customer service!

Timber Creek Construction - Galley Kitchen in Richmond

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Stay Away! Signed an agreement with Timber Creek…read moreConstruction, LLC, owned by Lee Payne, in May 2022 for a complete remodeling of our master bathroom. Work began in October 2022 for a project that Timber Creek Construction proposed as a 10-week project. 12 months later, our bathroom was not close to being complete. A sample of the issues remaining included the following: * No plumbing fixtures installed * No electrical fixtures installed * Incomplete tile installation * No doors installed * Significant trim issue * Subpar paint job, characterized by a Timber Creek employee as "...was beyond unacceptable" and "...embarrassed by the work...". * A complete mess of our Master Bedroom, Master Closet, and additional bedroom (where we thought we were temporarily storing our belongings) that needed extensive cleaning. This project contained poor project management, poor workmanship, no quality assurance on work that was completed, no adherence to provided schedules, and up charges on selection items that were neither contained in the agreed proposal or indicated to us prior to signing the agreement. The emotional trauma and physical health issues this caused us are beyond comprehension. We lived in complete chaos for a year with no completion in sight. It became very clear that Timber Creek was in over their head with this project and underestimated effort and project details that had been discussed many times prior to the work starting. We were left with no other option than to cease working with Timber Creek and pursue other means of completion, at a cost that was significantly more expensive than anything we had anticipated and proposed by Timber Creek. This was the worse construction/remodeling job we ever experienced.

Flatrock Custom Carpentry - carpenters - Updated May 2026

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